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Recent guest reviews

It smells like weed, the guests are loud despite there being rule about making noise during certain hours. The police did rounds around the parking lot. It looks fancy but it isn’t. The room was never serviced

Do not clean the rooms daily due to staffing issues. Trying to get in contact with the front desk was terrible! No answer and you have to leave a message for someone to return your call just for simple items like fresh towels. Valet service was terrible. Have to wait at least 20 minutes for your car. Pool is the size of a kids bedroom!

They need to do major cleaning in the rooms and maintenance in the room it was very disappointing it was not this hotel Derek that I’m used to

It was difficult to even get a hold of front desk unless you walked down. No cleaning service unless requested 24 Hours in advance.

Parking is not free

No key for the rooms , the pictures show in the website are way better than the real rooms

The staff was not helpful. The room was dirty, random hair in the bed. Dirt in the bathroom. Amenities were charged with a fee. The fridge was tiny and full of overcharged items. There was no microwave. Parking was expensive and a hike. The guests were very loud and disruptive all night. You cannot reach the front desk because the machine says there are 20 odd calls ahead of yours. I did not have a blow dryer in my room and when I requested it at the front desk they said they would send it up, it took hours. I checked out a night early due to disruptive guests. I was not asked why I left early or offered any help.

Hotel is beautiful I loved my stayed. Will be returning

I have to say I was pretty disappointed in the whole experience. While the hotel was exceptionally prepared for all things covid, it was a fairly terrible experience. Our entire floor smelled of weed so strongly it made me nauseous. Our room, while very trendy, had makeup and other stains on the bathroom walls. And had been cleaned, but not well judging by the streaks and marks in the restroom. And while no fault of anyone who worked there, the couple in the room next to us engaged in some extremely loud and also very long lasting adult time throughout the night. Over all it was just a bummer of an experience.

Minor details about the over all condition of the room but updates should address it ... Still tho.. for the price ... There should be none to see

The hotel was nice upon entering the build its once you step inside your room. The bathroom floor was not clean. The bed just have thin covers on it which sucks. The pillows are very thin and flat. Do hotels have microwaves anymore?! You get a free movie complimentary of the hotel. They give you $15 credit for the mini bar but everything in there cost $6 or more. Go figure! Do hotel have microwaves anymore?!

It was convenient & close to a lot of things we wanted to do.

Our room had many issues, plugs not working. Lamps not working, no cord on the phone. Was expecting a much nicer environment. I felt like this was a step down from a Holiday Inn express. Pool area was very disappointing. Pictures depict a very different setting.

West Loop S Houston TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in The Galleria, Hotel Derek is within a few miles (5 km) of popular sights such as Greenway Plaza and Lakewood Church. This 312-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

Hotel Derek's 312 rooms provide iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

At Hotel Derek, guests enjoy an outdoor pool, a 24-hour health club, and free WiFi in public areas. Valet parking is offered for USD 34.00 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.

Room options

Deluxe Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Deluxe Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Guest reviews for Hotel Derek

Everyone (44) Couples (11) Family (14)
1
Family

It smells like weed, the guests are loud despite there being rule about making noise during certain hours. The police did rounds around the parking lot. It looks fancy but it isn’t. The room was never serviced

By on Aug 2, 2021

Review comment responded on Aug 2, 2021

Hi, thank you for your feedback. I’m sorry that your stay did not meet your expectations. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

2
Friends

Do not clean the rooms daily due to staffing issues. Trying to get in contact with the front desk was terrible! No answer and you have to leave a message for someone to return your call just for simple items like fresh towels. Valet service was terrible. Have to wait at least 20 minutes for your car. Pool is the size of a kids bedroom!

By on Jun 19, 2021

Review comment responded on Jun 20, 2021

Hi, thank you for your feedback. I’m sorry that your stay did not meet your expectations. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

2
Business Business

They need to do major cleaning in the rooms and maintenance in the room it was very disappointing it was not this hotel Derek that I’m used to

By on May 20, 2021

Review comment responded on May 21, 2021

Hi, thank you for your feedback. I’m sorry that your stay did not meet your expectations. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

3
Family

It was difficult to even get a hold of front desk unless you walked down. No cleaning service unless requested 24 Hours in advance.

By on May 19, 2021

Review comment responded on May 21, 2021

Hi, thank you for your feedback. I’m sorry that your stay did not meet your expectations. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

5
Everyone

Parking is not free

By on May 10, 2021

Review comment responded on May 14, 2021

Hotel Derek is so excited for the 5 star review! Hope to see y’all soon!!

2
Everyone

By on Apr 19, 2021

Review comment responded on Apr 30, 2021

Thank you for the review. Could you tell us what went wrong? We would love to know more about why you did not enjoy your stay.

2
Family

No key for the rooms , the pictures show in the website are way better than the real rooms

By on Apr 5, 2021

Review comment responded on Apr 13, 2021

Thank you for the feedback. We're sorry that your stay didn't meet your expectations, and we will use your feedback to help improve our overall guest experience. Please feel free to reach out if you would like to further discuss your stay.

1
Everyone

By on Apr 5, 2021

Review comment responded on Apr 16, 2021

What went wrong? Please reach out and let us know!

1
Everyone

By on Mar 30, 2021

Review comment responded on Apr 13, 2021

What went wrong? Please let us know.

1
Everyone

By on Mar 26, 2021

Review comment responded on Apr 6, 2021

Anonymous, what went wrong? Please reach out and tell us.

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