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Recent guest reviews

There was nothing I liked about this property Other then the location to things surrounding it . They were severely unprepared we weren’t able to get any key cards due to them not having enough, when we arrived we wasn’t given towels or toiletries we couldn’t get towels of any size because they didn’t have them the staff seemed stressed and frustrated with the hotels inability to accommodate. The rooms didn’t have fire alarms they looked like they were ripped out the wall the ceiling was leaking so they had huge carpet machines and it was just ghetto and unsettling

Didn’t have amenities in hotel if you didn’t have a car

Our experience was excellent, the staff was great and friendly

Excellent hotel; clean; comfy and close to the freeway.

Friendly staff, but the lady in charge of breakfast was rude and moody. It looks like she’s not happy with her job. Should not be at people service. Rather than that everything else was fine besides the freeway construction and the night the bbq restaurant was cleaning with pressure washer and was a little to much noise.

Reserved a room with 2 queen size beds and we got 2 twin beds. Seems like blankets were not changed or cleaned at all because there were hairs on them, was wondering why kids were complaining about being itchy. Staff not friendly at check in.

Had no problems. Clean. Breakfast was pretty good.

Everything was good, nice employees, one of them noticed that it was my son's birthday and he brings balloons to the room for him, that was nice. l loved the washer and dryer machine besides the ice maker just a few steps outside of my room, so we didn't need to go somewhere else and spend time in laundry. In general it was a great service.

Hampton Inn hotels are my lodging of choice when I travel to the US. I love the quality of service, infrastructure and the delicious breakfast they prepare. Very happy with Brookhollow. Staff was just amazing.

We came to this Hampton due to an emergency in family. The staff was friendly and was the bright spot in an ordinary site. The construction going on outside on freeway was a bother. But overall not a bad place to stay!

excellent place to stay close to everything, Room was really nice size and cleaned. The Staff was great help with city info

Hampton Inns are always a safe bet. The roiom was clean and bed was comfortable. Not a very exciting area, but for a business trip it was ok.

Northwest Fwy Houston TX

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Fairbanks, Hampton Inn Houston - Brookhollow is within a 10-minute drive of Karbach Brewing and Houston Arboretum and Nature Center. This 81-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free breakfast is included with your stay.


Rooms

The 81 rooms have an array of amenities, including coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Guests of Hampton Inn Houston - Brookhollow have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds | Sleeps 5

Room, 1 King Bed with Sofa bed (Study)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Hampton Inn Houston - Brookhollow

Everyone (7) Business (2) Family (3) Friends (1)
1
Family Family with small children Family

There was nothing I liked about this property Other then the location to things surrounding it . They were severely unprepared we weren’t able to get any key cards due to them not having enough, when we arrived we wasn’t given towels or toiletries we couldn’t get towels of any size because they didn’t have them the staff seemed stressed and frustrated with the hotels inability to accommodate. The rooms didn’t have fire alarms they looked like they were ripped out the wall the ceiling was leaking so they had huge carpet machines and it was just ghetto and unsettling

By on Apr 25, 2021

4
Everyone

By on Mar 28, 2019

4
Business Business

Didn’t have amenities in hotel if you didn’t have a car

By , from Utah on Mar 28, 2019

5
Everyone

Our experience was excellent, the staff was great and friendly

By on Jul 30, 2018

Review comment responded on Aug 2, 2018

Thank you for taking time to give feedback on your previous stay at our property. As it is always our pleasure to serve you during your time in Houston. We look forward to your next visit.

5
Everyone

Excellent hotel; clean; comfy and close to the freeway.

By on Jul 14, 2018

Review comment responded on Jul 24, 2018

Thank you for taking time to give feedback on your previous stay at our property. We appreciate having you as a guest and for your business. We look forward to having you as our guest again during your next stay to the 290 Houston area.

3
Everyone

Friendly staff, but the lady in charge of breakfast was rude and moody. It looks like she’s not happy with her job. Should not be at people service. Rather than that everything else was fine besides the freeway construction and the night the bbq restaurant was cleaning with pressure washer and was a little to much noise.

By , from Mexico on Apr 3, 2018

2
Everyone

Reserved a room with 2 queen size beds and we got 2 twin beds. Seems like blankets were not changed or cleaned at all because there were hairs on them, was wondering why kids were complaining about being itchy. Staff not friendly at check in.

By , from houston on Feb 4, 2018

Review comment responded on Mar 20, 2018

Duplicate

4

pleasant in every way

Everyone

Had no problems. Clean. Breakfast was pretty good.

By on Mar 1, 2016

5

nice hotel

Everyone
nice and comfortable

Everything was good, nice employees, one of them noticed that it was my son's birthday and he brings balloons to the room for him, that was nice. l loved the washer and dryer machine besides the ice maker just a few steps outside of my room, so we didn't need to go somewhere else and spend time in laundry. In general it was a great service.

By , from Houston on Feb 28, 2016

5

i always feel welcome

Family

Hampton Inn hotels are my lodging of choice when I travel to the US. I love the quality of service, infrastructure and the delicious breakfast they prepare. Very happy with Brookhollow. Staff was just amazing.

By on Sep 21, 2015

Hampton Inn Houston - Brookhollow

12909 Northwest Fwy, Houston, TX 77040
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