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Recent guest reviews

I give this hotel a ZERO star. I’ll tell you why. Horrible experience, extremely dirty and smelly. Very old amenities, ripped couch and shower head didn’t work. I also had a broken light in my room. Cockroaches came from the bathroom. And my kids were terrified. I would not recommend anyone stay in this hotel. This was my first and will be my last time staying with Extended Stay of American. I booked 3 nights there, but I couldn’t even stay 1 night. No one could sleep because the room is so stinky. I moved out the next morning and forfeited my stay.

the pubilc is okay the view was fine

Good place ,good location and prices. I going to come back next time.

No breakfast as promised. Left a ring in the shower and the clear said they didn’t find it. Supervisor said she was going to look and haven’t heard from her yet. It’s been a week so we took it as a lost!

Nice hotel. Convenient location. Staff was friendly.

Very disappointing hallways are dirty, hallways smells cigarette, noisy

Terrible stay, dirty room and toilet, checkin took long time, not to mention the noise!!

The clothes iron was not operating correctly and the tv remote was having problems. The door entrance door latch was broken and did not work. The shower water pressure was not that great either. The breakfast was limited so it was not worth calling it a breakfast with only muffins and coffee. I have been to Extended Stay Hotels with better standards.

It was a last minute booking and everything was great

Clean and a super understanding front desk staff. I would definitely be a guest at this hotel in the future.

They won't even empty the trash in your room for 7 days "this is more apartment style. We provide trash rooms for your use" No one restocks towels, toiletries, etc "Breakfast" is crappy granola bars in a cart by the front door. Staff is condescending and rude.

They is very poor experience to arrange booking and poor communication with customers, they change my room and location without inform me . It's very bad .

Clean well run hotel No frills just basic Staff very helpful and pleasant

staff was friendly and helpful - I arrived before checkin time but they put me in a room immediately- the few problems I had (internet glitch) were solved quickly and cheerfully - room had large table with two good working chairs. sofa, recliner! and queen size bed. Lighting could have been a little brighter. Note that as extended stay hotel it does not provide shampoo, etc. but did have soap. kitchenette had stove with oven, fridge, dishwasher, toaster,coffee maker and microwave- frying pan w cover and sauce pan w cover. several plates, cups and modest amount of flatware. I had few questions as I know the area, but the few I had were answered helpfully. Hotel located off Sam Houston Tollway service road- easy access from the service road or from another parallel road- many stores and restaurants nearby on Westheimer road. I would not hesitate to stay there again.

W Sam Houston Pkwy S Houston TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Westchase, Extended Stay America Suites Houston Westchase Westheimer is adjacent to Westheimer Rd and within 2 miles (3 km) of Harwin Drive Shopping District. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 97 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.


Property features

Extended Stay America Suites Houston Westchase Westheimer features a gym, free WiFi in public areas, and a seasonal outdoor pool. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a TV in a common area.

Room options

Deluxe Studio, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites Houston Westchase Westheimer

Everyone (14) Business (4) Couples (1) Family (2) Other (1)
1
Family with small children

I give this hotel a ZERO star. I’ll tell you why. Horrible experience, extremely dirty and smelly. Very old amenities, ripped couch and shower head didn’t work. I also had a broken light in my room. Cockroaches came from the bathroom. And my kids were terrified. I would not recommend anyone stay in this hotel. This was my first and will be my last time staying with Extended Stay of American. I booked 3 nights there, but I couldn’t even stay 1 night. No one could sleep because the room is so stinky. I moved out the next morning and forfeited my stay.

By on Jun 1, 2021

Review comment responded on Jun 11, 2021

Thank you for being a guest at our hotel and reviewing your experience. It is very disheartening to know about the difficulties that impacted your stay. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your comments with our brand leaders and housekeeping and maintenance teams to take corrective measures. We are sorry you were unable to enjoy your stay, but do hope to have another occasion to meet and even exceed your expectations. Sincerely, Hotel Management

5
Family with small children

the pubilc is okay the view was fine

By on Apr 2, 2021

Review comment responded on Apr 3, 2021

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management

4
Business Business

Good place ,good location and prices. I going to come back next time.

By , from Rosenberg , TX on Oct 8, 2020

Review comment responded on Oct 9, 2020

Nick, thank you for choosing Extended Stay America. We are glad you loved our location and were impressed with our affordable prices. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

1
Everyone

By on Jan 5, 2020

5
Everyone

By on Dec 11, 2019

2
Everyone

By on Dec 2, 2019

2
Everyone

By on Jun 2, 2019

3
Family

No breakfast as promised. Left a ring in the shower and the clear said they didn’t find it. Supervisor said she was going to look and haven’t heard from her yet. It’s been a week so we took it as a lost!

By on Mar 15, 2019

Review comment responded on Mar 19, 2019

Dear Guest, thank you for staying with us and for reaching out with your review. We are so sorry you have yet to be reunited with your misplaced personal item. Since your review is anonymous, please reach out to us directly at the hotel. We welcome any opportunity to address your concerns and leave you with a more favorable outcome. Sincerely, Hotel Management

1
Everyone

By on Jan 21, 2019

Review comment responded on Jan 22, 2019

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

5
Everyone

By on Sep 20, 2018

Review comment responded on Sep 22, 2018

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management

Extended Stay America Suites Houston Westchase Westheimer

2424 W Sam Houston Pkwy S, Houston, TX 77042
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