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Recent guest reviews

Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......

It was convient.Unorganized workers is what bother me the most

Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody

Great staff that works with you.Only con is some people that people be there all day that do not have a room

cockroaches and smells weird , staff went to lunch at the same time and I waited till they came back to checking

Love the friendly staff they great you with a smile and care for you.

I have been satisfied of hotel, considering the price

OK..felt like police state with the blue light in car flashing as I pulled up...understaffed.

It is mediocre. The room is ok: clean enough to stay.

Does not meet standard with comparitible hotels. False ad regarding continental breakfast, you don't get what you paid for.

Nothing much to say . The chrck us very early unlike most places . Staff will come two mins 2 11 to beat on the door to ask if you if you are checking out . The water is out in the mornings .the noise level is hortible

No tolls nice everything was great what's the tv was bigger and better breakfast

I only went with this hotel because it is very close to my new job. I am new to the city and was waiting for my housing to be available. The room smelled like a nursing home. It was a stench that would not go away. The hotel room is non smoking but my bedding and curtains had cigarette holes. The staff was extremely rude, one greeting me with a, what up!

The hotel was clean, comfortable, great location, and staff was very nice. I definitely will stay here again.

How can u go to a hotel and they are saying they don't give room service because u only going to be there for three nights. Then there wasn't any towels in my room when I gat in I asked for towels and the hotel didn't even have any clean towels for almost a hole day I mean I pay for the room it isn't free so why should I not have any service , plus the bathroom wasn't even really clean. The staff there seemed lazy or something

Was in the hood part of town But it wasn't too bad, the staff were very nice. There was a hair on the toilet seat.

W Sam Houston Pkwy S Houston TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Westchase within a short walk of Westheimer Rd, Extended Stay America Suites Houston Westchase Richmond is within a mile (2 km) of Harwin Drive Shopping District. This hotel has 101 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Extended Stay America Suites Houston Westchase Richmond enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Houston Westchase Richmond

Everyone (14) Couples (3) Business (4) Family (1)
1
Everyone

Dirtt and smelly room. Leaking toilet and faucet. Stained befsoread. Flashing light on phone would not turn off. Cabke remote had batreries taord and expised....remote failed frequently. No washcloths. No housekeeping. No coffee during l8mited, picked over breakfast offering. I could go on......

By , from Houston on Mar 25, 2020

Review comment responded on Mar 26, 2020

Frank, thank you for your review of your overnight stay. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will reconsider giving us another chance to show our commitment to outstanding service. Sincerely, Hotel Management

1
Everyone

It was convient.Unorganized workers is what bother me the most

By on Jan 31, 2020

Review comment responded on Feb 1, 2020

Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this does not happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management

1
Everyone

Everything was good up until i got charged twice by the hotel room and had no where to go after they took my room money.This place is a rip off takes your money and play dumb.I wouldnt recommend this place to anybody

By on Jan 25, 2020

Review comment responded on Jan 26, 2020

Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

4
Everyone

Great staff that works with you.Only con is some people that people be there all day that do not have a room

By on Jan 23, 2020

Review comment responded on Jan 23, 2020

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management

5
Everyone

By on Jan 10, 2020

1
Friends Family

cockroaches and smells weird , staff went to lunch at the same time and I waited till they came back to checking

By on Apr 21, 2019

Review comment responded on Apr 22, 2019

Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management

4
Everyone

By on Jan 3, 2019

Review comment responded on Jan 4, 2019

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

5
Everyone

Love the friendly staff they great you with a smile and care for you.

By on Nov 29, 2018

Review comment responded on Nov 30, 2018

Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. On behalf of everyone here, we invite you to stay with us again the next time you visit Houston. Sincerely, Hotel Management

4
Everyone

I have been satisfied of hotel, considering the price

By on Sep 21, 2018

Review comment responded on Sep 22, 2018

Thank you for choosing Extended Stay America. We are glad to know you had a comfortable stay with us and found us to be a good value. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management

3
Everyone

OK..felt like police state with the blue light in car flashing as I pulled up...understaffed.

By on May 13, 2018

Review comment responded on May 13, 2018

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management

Extended Stay America Suites Houston Westchase Richmond

3200 W Sam Houston Pkwy S, Houston, TX 77042
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