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Recent guest reviews

Don’t like the service because the personal is all time out the desk in reception.

My room didn’t have towels no toilet tissue and the bathtub was clogged up with water there wasn’t any soap to wash your hands. This is the worst experience for the galleria location.

Robin at front desk was terrible! Wouldn’t provide bedding or towels that we were shorted. Had to leave and find another hotel for me and my 3 children who evacuated from LA from Hurricane Delta because we didn’t even have pillows or blankets!

Location is what drew me to this property. And the location is phenomenal. The hotel itself needs better janitorial and consider getting items that guests might need.

Conveniently located and great pricing. The room was more spacious than I expected as well.

The staff was very unprofessional when I called to report a noisy guest next to our room. I was told by am employee “what do you expect us to do” I told them move me to another room and they also refused stating that since I was only there one night that it would be a waste of time since I was leaving the following morning

There was no housekeeping and the residents were v loud while no one from the hotel staff paid attention to that !

There was a very distinct smell in the room, and the AC was difficult to control temperature (either too hot or two cold).

Someone was sleeping in the hallway on the 3rd floor and laying on their backpack. Small ants were on the bar in the kitchen area. The bathroom door would not close. People in the room next to me got into a fight in the middle of the night.

Overall poor property. False advertisement on the breakfast-there was none. Furthermore, thin comforters that are like sheets.

The room was infested with roaches. The front desk said they were sorry but it didn't seem to faze them. I switched rooms and my second night was fine.

Property does not feel safe. Too many people outside the hotel

It is most unfortunate that this hotel group, not just this hotel location, sell their rooms with breakfast then supply no breakfast at all. In the morning, I discovered their idea of breakfast was a 1oz granola bar and a cup of coffee, tea, or chocolate. On four mornings out of my seven days stay, there was no granola bar. There was a provision in a rack for small packets of Oats but by 8.30 am there was none. The fast internet which they advertise as free is not free at all. They provide slow internet free, and if you want the internet to do more than send an email, they require you to buy it. The toilet seat was dirty, and the kitchen waste bin under the sink contained food debris from the previous guest. Dogs in surrounding rooms barked frequently, and a renovation of the corridors with stinking paint was taking place during the whole of my stay. A complete renovation of a room three doors from me had me listening to hammering, sawing, and drilling all day and a halfway through the night. I asked the manager t help me by calling lost and found at Houston airport. He left me sitting in the lobby for three and a half hours and did nothing. When I asked him again, he sarcastically asked me if I would like him to give me a credit card, someone stole my wallet. He knew my card was stolen but left me in the hotel with no breakfast, no food, and no drinking water for two and a half days. I am 77 years old, and he did absolutely nothing to help me despite my requests. There is m

West Loop S Houston TX

Hotel highlights

  • Steps from Westheimer Rd
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in The Galleria, Extended Stay America Suites Houston Galleria Uptown is adjacent to Westheimer Rd with other popular attractions like Lakewood Church within a within a few miles (5 km). This 136-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 136 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests of Extended Stay America Suites Houston Galleria Uptown enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. Friendly staff can provide a safe deposit box at the front desk, and also offer advice about sightseeing. Additional amenities include laundry facilities and a TV in a common area.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Houston Galleria Uptown

Everyone (28) Couples (3) Family (14)
2
Friends Business Business

Don’t like the service because the personal is all time out the desk in reception.

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Sandra, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management

1
Family

My room didn’t have towels no toilet tissue and the bathtub was clogged up with water there wasn’t any soap to wash your hands. This is the worst experience for the galleria location.

By on Jul 24, 2021

Review comment responded on Jul 25, 2021

Thank you for your review. We apologize for the issues you encountered in your room and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management

5
Everyone

By on Nov 22, 2020

Review comment responded on Nov 23, 2020

It was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management

1
Family

Robin at front desk was terrible! Wouldn’t provide bedding or towels that we were shorted. Had to leave and find another hotel for me and my 3 children who evacuated from LA from Hurricane Delta because we didn’t even have pillows or blankets!

By , from LA on Oct 11, 2020

Review comment responded on Oct 12, 2020

Lydia, thank you for your review. We apologize you did not experience the best from one of our associates and regret the inconvenience caused. Your feedback has been discussed with the appropriate individual to make sure we are consistent with our service delivery. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

3
Partner Couples Family

Location is what drew me to this property. And the location is phenomenal. The hotel itself needs better janitorial and consider getting items that guests might need.

By , from Chicago on Sep 29, 2020

Review comment responded on Sep 30, 2020

Joe, thank you for sharing your feedback with us. Although you found our location perfect for your plans and had an overall comfortable stay, we are sorry for not meeting all of your expectations. We appreciate your constructive feedback as it helps us improve our guest experience. Thank you once again for selecting us, and we hope to serve you again. Sincerely, Hotel Management

1
Everyone

By on Aug 11, 2020

Review comment responded on Aug 11, 2020

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management

4
Everyone

By on Jun 30, 2020

Review comment responded on Jul 1, 2020

Thank you for the four-star rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management

5
Everyone

By on May 30, 2020

Review comment responded on Jun 2, 2020

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management

5
Family with small children

Conveniently located and great pricing. The room was more spacious than I expected as well.

By , from Dallas, TX on Mar 12, 2020

Review comment responded on Mar 13, 2020

Daphne, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a great value. We are also glad you liked our convenient location and your comfortable room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management

3
Everyone

By on Feb 19, 2020

Extended Stay America Suites Houston Galleria Uptown

2300 West Loop S, Houston, TX 77027
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