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Recent guest reviews

Very helpful team the manager goes out of his way to help guest. Great location and the room are very clean!

Great team and very clean rooms. Great location and the staff is very helpful

One word: FLEAS!!!! Run! Front desk woman acted like it was no big deal and said they’re pet friendly and people have pets there for months! She was incredibly rude and sarcastic. I could only do the chat with Orbitz given it was late at night but the agent called me and fixed it right away. I had to move to a different hotel at midnight but the Orbitz agents were so incredibly nice and understanding. Thank you for turning my worst nightmare around into a more pleasant stay at a different chain hotel. I’d NEVER recommend Extended Stay America. You get what you pay for! Oh and there’s bums hanging out in the parking lot. Be aware!!!

Elevator was broken. I had stayed here two weeks prior and elevator was out of service then so who knows when the last time elevator worked. Had room on 3rd floor at the end of the hall. Carry all my stuff to room and both key cards don’t work. Walk all the way back to front desk and get new cards made, again cards don’t work. On the FIFTH try of cards not working front desk smiles at my anger so go back to room on the sixth try of key not working I yell at front desk and he proceeds to tell me he’s calling police and I need to leave and there is no refund for room. So I’m in process of disputing charge with credit card company. Also front desk person refused to wear his mask around his face despite the company policy. Was in town for fathers funeral and this made situation so much worse. Will never stay at this facility and my company will never house their employees at this property again

Convenient location, great price and kitchenette made it easy to eat without having to eat out.

The property is conveniently located, close to restaurants, stores and other areas of interests. The staff were nit friendly, didn’t smile, albeit polite. The room was old looking. The bed was not fully made.

Nasty place. Dirty sting...room sucks..nasty people..would never stay there again..filthy.

Perfect location because it's close to almost everything downtown

Very cozy and close to MD Anderson, had family and friends to come stay here and they’re impressed as well. Will stay here again

Great Location and great and friendly staff at this hotel!

Everything is kinda dinghy here. Room smelled of mildew. Halls smelled of garbage. My room was right by lobby so I woke up from noises out there several times. Water pressure is terrible

Front desk person was amazing! She’s a great personality and representative of your property! My bed was a little hard and pillows were not comfortable but an overall decent stay.

The room was disgusting. I had to flush the toilet when we got there. There were ants everywhere. The room looked like it hadn't been cleaned in months. Very gross!

Old hotel. Needs upgrades all over. The area is too nice to have a facility that looks more like a hourly motel than a hotel. Take them off your hotel lists

Southwest Fwy Houston TX

Hotel highlights

  • Close to Rice University and Greenway Plaza
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in Greenway Plaza-Upper Kirby, Extended Stay America Suites Houston Med Ctr Greenway Plaza is within a mile (2 km) of popular sights such as Rice University and Greenway Plaza. The 122 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Suites Houston Med Ctr Greenway Plaza enjoy free WiFi in public areas, laundry facilities, and a vending machine. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Houston Med Ctr Greenway Plaza

Everyone (27) Students (1) Family (3)
5
Everyone

Very helpful team the manager goes out of his way to help guest. Great location and the room are very clean!

By , from Atlanta on Jul 25, 2020

Review comment responded on Jul 26, 2020

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our well-kept accommodations. We are also glad to know you were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

5
Everyone

Great team and very clean rooms. Great location and the staff is very helpful

By , from Atlanta on Jul 23, 2020

Review comment responded on Jul 24, 2020

Mccullough, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know your clean suite met your expectations, which made for a comfortable stay. Thank you also for letting us know that you were impressed with the courteous service provided by our team, and your praises will be shared with all of them. We also appreciate your comments about our convenient location, and we look forward to seeing you soon. Sincerely, Hotel Management

1
Everyone

One word: FLEAS!!!! Run! Front desk woman acted like it was no big deal and said they’re pet friendly and people have pets there for months! She was incredibly rude and sarcastic. I could only do the chat with Orbitz given it was late at night but the agent called me and fixed it right away. I had to move to a different hotel at midnight but the Orbitz agents were so incredibly nice and understanding. Thank you for turning my worst nightmare around into a more pleasant stay at a different chain hotel. I’d NEVER recommend Extended Stay America. You get what you pay for! Oh and there’s bums hanging out in the parking lot. Be aware!!!

By on Jul 17, 2020

Review comment responded on Jul 18, 2020

Thank you for your feedback. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Please know that your feedback will be used to improve our service delivery and prevent these instances from happening in the future. Meanwhile, our pest control provider has serviced our hotel to ensure our accommodations are bug-free. We hope you will give us another chance when you return to the area. Sincerely, Hotel Management

1
Friends Family

Elevator was broken. I had stayed here two weeks prior and elevator was out of service then so who knows when the last time elevator worked. Had room on 3rd floor at the end of the hall. Carry all my stuff to room and both key cards don’t work. Walk all the way back to front desk and get new cards made, again cards don’t work. On the FIFTH try of cards not working front desk smiles at my anger so go back to room on the sixth try of key not working I yell at front desk and he proceeds to tell me he’s calling police and I need to leave and there is no refund for room. So I’m in process of disputing charge with credit card company. Also front desk person refused to wear his mask around his face despite the company policy. Was in town for fathers funeral and this made situation so much worse. Will never stay at this facility and my company will never house their employees at this property again

By , from Chicago on Jun 6, 2020

Review comment responded on Jun 12, 2020

Jason, we are extremely sorry for all the troubles you had to go through which ruined your experience with us. Moreover, we apologize for the less than satisfactory response from our associates. We are addressing this with our entire team as we are committed to delivering a safe, comfortable atmosphere for each guest. We will also check for any billing error and you are more than welcome to reach out to our front desk for any assistance. Please consider coming here again so we can make a better impression. Sincerely, Hotel Management

3
Everyone

By on Mar 3, 2020

Review comment responded on Apr 19, 2020

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management

4
Business Business

Convenient location, great price and kitchenette made it easy to eat without having to eat out.

By on Oct 24, 2019

Review comment responded on Oct 25, 2019

Thank you for the glowing review of Extended Stay America. It is our goal to deliver great value at a fair price. We believe that our prime location and fully-equipped kitchenette facility make us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

3
Friends

The property is conveniently located, close to restaurants, stores and other areas of interests. The staff were nit friendly, didn’t smile, albeit polite. The room was old looking. The bed was not fully made.

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thank you for your review of your recent stay. Although you liked our convenient location, we are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We are sorry for the housekeeping service issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

5
Everyone

By on Sep 15, 2019

1
Business Business

Nasty place. Dirty sting...room sucks..nasty people..would never stay there again..filthy.

By on May 4, 2019

Review comment responded on May 4, 2019

Thank you for feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

4
Friends

Perfect location because it's close to almost everything downtown

By on Mar 21, 2019

Review comment responded on Mar 22, 2019

Thank you for staying at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that our ideal location was the highlight of your entire stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management

Extended Stay America Suites Houston Med Ctr Greenway Plaza

2330 Southwest Fwy, Houston, TX 77098
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