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Recent guest reviews

Staff was very helpful and the amenities were nice. Room lighting seemed dim and the bathroom faucet was way overdue for replacement.

Overall a nice hotel - good location and easy check in. The evening social time and then dinner was good. The only real negative was the lack of attention to the pool area. It was quite busy and I took my kids to the pool twice - both times there were no pool towels to use. On the first visit I went to the front desk and asked and they had housekeeping deliver towels. On the second visit again there were no towels, I again went to the front desk and asked - but this time no towels ever showed up, so my kids walked from the pool to our 9th floor room dripping wet the entire way.

The location of this hotel was great! It also offers a complimentary breakfast, although during covid, items laying out on a buffet don’t feel safe.

It was a beautiful hotel. wonderful happy hour and breakfast. the shower head was broke but someone came and fixed it.

The customer service was great, I love how detailed they are

The staff was helpful. Several staff members did not wear face coverings, one had a cold and was very congested. The rooms need a total overhaul. Carpets were terrible in the room. The shower curtains, window curtains and the bathroom door handle had what I pray to God was chocolate on them. Just made me feel like door handles weren’t cleaned well between guests. For the price and brand name I expected cleanliness to be better. I have stayed in low budget hotels that were better.

Excellent service and great staff who was very friendly

The was great the front desk good the people service food did not ask for ID until they got to me and my wife that was no ok not very happy about that we are black the people that was white they did not ask for ID

Nice room, happy hour and a convenient walk to downtown

This hotel was AWESOME!!! The staff was excellent!!! It does need updating, but other than that...we WILL RESERVE AGAIN!!! We enjoyed our STAY SOOO MUCH!!!

Very nice, well lite and all within walking distance.

I stayed at this hotel hoping for a quiet getaway. The rooms in this hotel are not insulated at all. I could hear every word of the conversations happening in the rooms on either side of me. I was very disappointed as Embassy is usually a nice hotel chain. This one felt more like a cheap roadside motel.

Only thing I didn’t like was the noise level. You could hear people on both sides talking and kids being loud. Luckily, the bedroom had a door to block out the noise from the main room.

We went to our King Suite that was supposed to be ready. There was a Lysol sticker across the door that said it had been clean for our protection bc of covid. Upon entering the room we found a used bar of soap in the shower and the toilet was full of urine,feces and toilet paper. Obviously the room was not clean and there were no other rooms to move to so we had to wait in our room for someone to come clean it. I was very unsatisfied with the room after paying $175 for 1 night.

Convention Blvd Hot Springs AR

Hotel highlights

  • Walking distance to Hot Springs Convention Center and Hot Springs National Park
  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking

Embassy Suites by Hilton Hot Springs Hotel & Spa places you next to Hot Springs Convention Center and within a 10-minute stroll of other popular attractions like Hot Springs National Park. This 246-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a gym.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 246 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are other standard amenities.


Property features

Guests of Embassy Suites by Hilton Hot Springs Hotel & Spa have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include conference space, a business center, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 King Bed | Sleeps 4

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

2 Double Beds | Sleeps 6

Premium Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Hot Springs Hotel & Spa

Everyone (19) Couples (7) Family (12)
4
Partner Couples

Staff was very helpful and the amenities were nice. Room lighting seemed dim and the bathroom faucet was way overdue for replacement.

By , from De Pere on Oct 6, 2021

Review comment responded on Oct 7, 2021

Dear Tim, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable overall. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Alicia Lavin General Manager

3
Family

Overall a nice hotel - good location and easy check in. The evening social time and then dinner was good. The only real negative was the lack of attention to the pool area. It was quite busy and I took my kids to the pool twice - both times there were no pool towels to use. On the first visit I went to the front desk and asked and they had housekeeping deliver towels. On the second visit again there were no towels, I again went to the front desk and asked - but this time no towels ever showed up, so my kids walked from the pool to our 9th floor room dripping wet the entire way.

By on Aug 3, 2021

Review comment responded on Aug 3, 2021

Dear Anonymous, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel and all that it has to offer. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Sincerely, Alicia Lavin General Manager

3
Family

The location of this hotel was great! It also offers a complimentary breakfast, although during covid, items laying out on a buffet don’t feel safe.

By on Jul 2, 2021

Review comment responded on Jul 3, 2021

Dear Anonymous, Guest satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcome and we appreciate you taking the time to share your review with us. Sincerely, Alicia Lavin General Manager

4
Family Family with small children

It was a beautiful hotel. wonderful happy hour and breakfast. the shower head was broke but someone came and fixed it.

By on Jun 18, 2021

Review comment responded on Jun 18, 2021

Dear Anonymous, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. I'm sorry for the inconvenience caused by your shower head. We welcome the feedback, both positive and opportunities for improvement. We look forward to hosting you again. Best, Alicia Lavin General Manager

5
Partner Couples

The customer service was great, I love how detailed they are

By on May 24, 2021

Review comment responded on May 24, 2021

Dear Anonymous, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our friendly service. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Alicia Lavin General Manager

3
Partner Couples

The staff was helpful. Several staff members did not wear face coverings, one had a cold and was very congested. The rooms need a total overhaul. Carpets were terrible in the room. The shower curtains, window curtains and the bathroom door handle had what I pray to God was chocolate on them. Just made me feel like door handles weren’t cleaned well between guests. For the price and brand name I expected cleanliness to be better. I have stayed in low budget hotels that were better.

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Dear Anonymous, From social distancing, increased scheduled cleaning of public spaces, and changes to our amenities and services, we’re committed to protecting your wellbeing, so I'm very sorry that we let you down in this area. We value your feedback and do use it to foster improvements. Thank you for staying with us and we hope to provide a flawless experience on a return visit. Sincerely, Alicia Lavin General Manager

5
Everyone

By on Apr 5, 2021

Review comment responded on Apr 16, 2021

Dear Anonymous, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Alicia Lavin General Manager

5
Family

Excellent service and great staff who was very friendly

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

We are happy you enjoyed your stay and look forward to your return!

4
Family

The was great the front desk good the people service food did not ask for ID until they got to me and my wife that was no ok not very happy about that we are black the people that was white they did not ask for ID

By on Apr 4, 2021

Review comment responded on Apr 4, 2021

Thank you for your helpful feedback. We aspire to offer the best possible service to every one of our guests adn we will work to improve this!

5
Family

Nice room, happy hour and a convenient walk to downtown

By on Mar 19, 2021

Review comment responded on Apr 4, 2021

We are glad you enjoyed your stay with us! Please come again soon!

Embassy Suites by Hilton Hot Springs Hotel & Spa

400 Convention Blvd, Hot Springs, AR 71901
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