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Recent guest reviews

Staff wasn't so friendly no bathroom tissue sheets were soiled i had to wait for there hours to check in.

Stay was terrible no towels in shower. Girlfriend had to blow drier to dry her self. I asked for towels

Very clean, simple room. Small dedicated parking garage. Breakfast buffet was a nice touch.

A very average room with one decent bed and one saggy one that slid off the frame.. the staff seemed to be exclusively"in training". The parking garage is nightmare inducing. Great location. Boutique hotel? False advertising!

Nothing it was nice. Ice bucket no ice machine. And u need a bar

Proximity to XL Center. View of the Capitol building was really nice.

Too many negatives unfortunately to put here. Except that staff was very nice

Asylum St Hartford CT

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Laundry facilities

Located in Downtown Hartford, The Capitol Hotel, Ascend Hotel Collection is within a 5-minute walk of sights such as XL Center and Theater Works. This 96-room, 3-star hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:00 AM.


Rooms

The 96 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect 40 -inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are other standard amenities.


Property features

Renovated in 2016, The Capitol Hotel, Ascend Hotel Collection offers a 24-hour fitness center, free WiFi in public areas, and coffee in a common area. Self parking is available for USD 10.00 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include an arcade/game room, express check-out, and free newspapers.

Room options

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Guest reviews for The Capitol Hotel, Ascend Hotel Collection

Everyone (6) Couples (1) Family (1)
3
Family

Staff wasn't so friendly no bathroom tissue sheets were soiled i had to wait for there hours to check in.

By on Aug 31, 2021

Review comment responded on Sep 1, 2021

Dear Roger, Thank you for taking the time to complete an online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Ryan General Manager The Capitol Hotel

1
Everyone

Stay was terrible no towels in shower. Girlfriend had to blow drier to dry her self. I asked for towels

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Dear Guest, Thank you for taking the time to leave feedback about your recent stay. I'm extremely sorry that no towels were brought to your room when request. I hope that we can have you back as our guest again soon to show you that this is not a common experience for us.

4
Business Business

Very clean, simple room. Small dedicated parking garage. Breakfast buffet was a nice touch.

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Dear Valued Guest, Thank you for choosing the Capitol Hotel. We're happy to hear you had a pleasant stay and hope to have another opportunity to welcome you soon. Warmest Regards, The Capitol Hotel Team

3
Business Business

A very average room with one decent bed and one saggy one that slid off the frame.. the staff seemed to be exclusively"in training". The parking garage is nightmare inducing. Great location. Boutique hotel? False advertising!

By , from Boston on Jan 22, 2020

Review comment responded on Jan 22, 2020

Hi, Fay Thank you for being our guest and for taking the time to share your stay experience. I appreciate your honest feedback and regret we failed to provide you with a better stay. We will certainly investigate the bed situation and address it asap. We strive everyday to provide our guests with a relaxing and enjoyable stay and will your feedback will help us to improve. The next time your travels bring you to Hartford, we'd love another chance to welcome you. Your in hospitality Scott McKay General Manager

5
Everyone

By on Nov 25, 2019

Review comment responded on Dec 2, 2019

appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

5
Everyone

Nothing it was nice. Ice bucket no ice machine. And u need a bar

By on Nov 3, 2019

Review comment responded on Nov 18, 2019

I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the experiences our guests have at our hotels. Guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

4
Partner Couples

Proximity to XL Center. View of the Capitol building was really nice.

By on Nov 3, 2019

Review comment responded on Nov 18, 2019

I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, WE hope to see you soon! Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

4
Everyone

By on Sep 30, 2019

Review comment responded on Oct 4, 2019

I appreciate your comments regarding your recent stay at the Capitol Hotel. We are happy to know that you had a great experience. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to see you again soon. Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

4
Everyone

By on Aug 13, 2019

Review comment responded on Aug 22, 2019

I appreciate your comments regarding your recent stay at the Capitol Hotel. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

1
Everyone

Too many negatives unfortunately to put here. Except that staff was very nice

By on Jan 27, 2019

Review comment responded on Feb 4, 2019

Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford CT - PLUS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you may have experienced during your stay. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager Red Roof Inn - Hartford CT - PLUS

The Capitol Hotel, Ascend Hotel Collection

440 Asylum St, Hartford, CT 06103
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