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Recent guest reviews

Due to the Corna Virus we did not go on this trip. I am still trying to reach customer service since 4 days prior to this trip. So i have been trying to cancel and ask for a refund for the past 6 days and still have yet to get through. I got thru twice and was told to call back after waiting 2 hrs on hold i just want my refund back and i even still have a trip in April id like to move back and still cant reach an agent.

The property and room were gorgeous and very clean. Lucia at the front desk was wonderful, going above and beyond. Breakfast was top notch... Unfortunately, when we arrived at 3:15 for our 3:00 check-in, the room was not yet ready. No biggie. But learned that the pool was out of order. One of the principle reason that we chose the location was the pool. Lucia was great in trying to find an alternative hotel, but we weren't able to find one to accommodate our party of 6 in one room. I had read that the room (1) had a full kitchen AND (2) had a stove top, so called the morning we were to check in to ask if there was an oven (as we planned to bake cookies and cook frozen pizzas) and was told yes, only to find out that there was ONLY a stove top. Orbitz also lists DVD players as an amenity and we had stopped an picked up DVDs before traveling, but there are no DVD planers in the hotel.

Excellent front desk staff- super helpful and friendly

Wondeful stay, nice breakfast as well. The Suite was great and spacious.

Homewood Suites is close to extensive shopping, dining and close to the highway for easy access to Hartford. The suite of rooms included a full kitchen, living room with a large flatscreen TV, a spacious bathroom and an extremely comfortable bed and bedroom. Included in the rate is a light dinner and a hot breakfast. This was my best hotel experience in a long time.

Good for families and plenty of shopping and dining option close by.

Buffet needed to be stocked better and they never cleaned our room one day they only left towels.

We Got to the hotel ( which we booked over 2 months ago) and was told it was full. We were sent somewhere else. Comp unacceptable.

clean, spacious suite. full kitchen with dishes, etc. two gripes: (1) expected typical happy hour with beer & wine but the hotel wasn't licensed to serve. (2) Friday and Saturday nights are noisy. Loud vehicles congregate and speed past the hotel. Looks like a magnet area for young people with loud vehicles.

Pavilions Drive Manchester CT

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Homewood Suites by Hilton Hartford Manchester places you within a short walk of Shoppes at Buckland Hills and within a mile (2 km) of Promenade Shops at Evergreen Walk. This 3-star aparthotel welcomes guests with 105 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Free breakfast is included with your stay and is served each morning. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

Each apartment is air-conditioned and features a kitchenette with a refrigerator, a microwave, a stovetop, and a dishwasher. A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and the bathroom offers a hydromassage showerhead, a hair dryer, and free toiletries. Other standard amenities include a sofa bed, a coffee maker, and free local calls.


Property features

Built in 2017, the brand new Homewood Suites by Hilton Hartford Manchester offers an indoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 Queen Bed, Accessible (Hearing)

1 Queen Bed | Sleeps 4

Suite, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 4

Studio, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Hartford Manchester

Everyone (8) Family (1)
1
Everyone

Due to the Corna Virus we did not go on this trip. I am still trying to reach customer service since 4 days prior to this trip. So i have been trying to cancel and ask for a refund for the past 6 days and still have yet to get through. I got thru twice and was told to call back after waiting 2 hrs on hold i just want my refund back and i even still have a trip in April id like to move back and still cant reach an agent.

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

Hello, I'm sorry to hear how difficult it's been getting through to customer service, I understand all too well how frustrating and angering such an experience can be. While I would have no problem about refunding your money in such difficult times, the unfortunate truth is that you will have to wrestle with Orbitz customer service again. They will be the only contact that would have the power to refund your money. I'm sorry that I wasn't able to assist you further and I hope that we have a chance in the future to show you a Homewood Suites experience. Thank you! Sincerely,

3
Family with small children Friends

The property and room were gorgeous and very clean. Lucia at the front desk was wonderful, going above and beyond. Breakfast was top notch... Unfortunately, when we arrived at 3:15 for our 3:00 check-in, the room was not yet ready. No biggie. But learned that the pool was out of order. One of the principle reason that we chose the location was the pool. Lucia was great in trying to find an alternative hotel, but we weren't able to find one to accommodate our party of 6 in one room. I had read that the room (1) had a full kitchen AND (2) had a stove top, so called the morning we were to check in to ask if there was an oven (as we planned to bake cookies and cook frozen pizzas) and was told yes, only to find out that there was ONLY a stove top. Orbitz also lists DVD players as an amenity and we had stopped an picked up DVDs before traveling, but there are no DVD planers in the hotel.

By on Jan 6, 2020

Review comment responded on Jan 13, 2020

Hello, Thank you so much for your review! I'm sorry to see the problems you experienced during your stay, I understand how frustrating that much have been. Our pool is currently out of order due to mechanical issues but we are working to bring it back up. I also see that you were given incorrect information about the suite and I am sorry for that. I never want our guests to be misled or given faulty information; you should have all necessary information to better decide that we are a good fit for your travel needs. We will review this with our staff and I appreciate you bringing it to our attention. Thank you again and please take care. Sincerely,

5
Family

Excellent front desk staff- super helpful and friendly

By on Apr 25, 2019

5
Everyone

Wondeful stay, nice breakfast as well. The Suite was great and spacious.

By on Nov 3, 2018

4
Everyone

By on Oct 29, 2018

5

new, spiffy and a true bargain

Everyone

Homewood Suites is close to extensive shopping, dining and close to the highway for easy access to Hartford. The suite of rooms included a full kitchen, living room with a large flatscreen TV, a spacious bathroom and an extremely comfortable bed and bedroom. Included in the rate is a light dinner and a hot breakfast. This was my best hotel experience in a long time.

By , from Cape Cod, MA on Sep 1, 2018

4

good location

Everyone

Good for families and plenty of shopping and dining option close by.

By on Aug 6, 2018

4

good location

Everyone

Buffet needed to be stocked better and they never cleaned our room one day they only left towels.

By , from spa manager on Jul 14, 2018

1
Everyone

We Got to the hotel ( which we booked over 2 months ago) and was told it was full. We were sent somewhere else. Comp unacceptable.

By on Jun 25, 2018

4

nice hotel but unfortunate outside road noise

Everyone

clean, spacious suite. full kitchen with dishes, etc. two gripes: (1) expected typical happy hour with beer & wine but the hotel wasn't licensed to serve. (2) Friday and Saturday nights are noisy. Loud vehicles congregate and speed past the hotel. Looks like a magnet area for young people with loud vehicles.

By , from Florida on May 17, 2018

Homewood Suites by Hilton Hartford Manchester

109 Pavilions Drive, Manchester, CT 06042
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