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Recent guest reviews

The staff was very helpful, friendly and professional. From poolside, bar/wait staff, room services to front desk! I don't speak any spanish and i felt safe and very welcomed at all times. I will definitely stay here again.

EXCELLENT SERVICE. STAFF VERY COURTEOUS AND FOOD WAS FABULOUS.

A/C not working in room, they send a technician and it did not fixed the problem. Requested a room change and no answer back from staff.

Comfortable! Good location for traveling in and out of the city.

The room was comfortable and clean. The phone service was out our entire three-day stay. The service in the restaurant was very poor - the staff need extensive training.

VERY NICE PLACE, EXCELLENT LOCATION, VERY CLEAN, VERY COMFORTABLE, REALLY NICE STAFF, WE WILL BE BACK SOON!! NICE POOL, BIG ROOM, GREAT MATTRESS, GOOD FOOD IN THE RESTAURANT.

GOOD VALUE FOR MONEY. BREAKFAST SERVICE EXCELENT FOOD AND SERCVICE

Our five-day stay at the Crowne Plaza Hotel Guadalajara was very pleasant. The hotel was clean and the staff were friendly. The service in the restaurant near the lobby was a little slow, but I believe it was because they were so busy.

personally i had a bad experience that staff was horrible the room was bad and the service worse

When we travel to Guadalajara we usually stay with family. We were fortunate to find this hotel very close to our relatives. We were planning on staying only a few days (5), but ended staying 9! We couldn't have picked a more accomodating location. The only thing that was uncomfortable was the room bathroom. We found it a bit small for 2 adults trying to get ready in the morning. The restaurant was very tasty and the staff went out of their way to make sure we had everything we needed. On our last day we had to run some errands before the 1 pm checkout and our car broke down. We called the hotel and explained our situation and they extended our checkout without added charges.

Beautiful Hotel. However, upon check-in I was asked for my credit card to pay for my 3 nights. I explained that I had already paid through [...]. They asked for, and I provided, my [...] receipt. They kept the receipt and again asked for a credit card which I assumed was for their protection should I check out leaving items on my account. When I checked out, I was told there were no additional charges which is correct since I used none of the extra amenities. When I checked my bank balance when I returned, I noted an additional $150.00 charged to my credit card. I am in the process of trying to resolve this issue.

Although my time was short it was well worth it I enjoyed staying at the hotel. I would have liked more television choices because I was staying with a baby so the night life was not part of the agenda. I would have preferred to be able to lock the liquor cabinet. My two year old thought it was a game to take out the small bottles. It was pretty clean. Some things needed attention. I enjoyed the time there and will be back at least once by December preferably two times.

Lopez Mateos No. 2500 Zapopan JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Zona Expo within a short walk of Plaza del Sol, Holiday Inn Guadalajara Expo is within 2 miles (3 km) of other popular sights such as Expo Guadalajara. This 3.5-star hotel welcomes guests with 122 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Enjoy dining at Restaurant La Fuente, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:30 AM to 12:30 PM.


Rooms

All of Holiday Inn Guadalajara Expo's 122 air-conditioned rooms provide coffee makers, free weekday newspapers, and free bottled water. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

At Holiday Inn Guadalajara Expo, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for MXN 55 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a business center, and free newspapers.

Room options

Room, 2 Double Beds, Non Smoking, Garden Area

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Non Smoking, Tower

2 Double Beds | Sleeps 4

Room, Non Smoking (Executive Floor)

2 Double Beds | Sleeps 2

Room, 1 King Bed, Non Smoking, Garden Area

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Guadalajara Expo

Everyone (2) Couples (4) Business (1) Family (2) Other (2) Friends (1)
5
Everyone

The staff was very helpful, friendly and professional. From poolside, bar/wait staff, room services to front desk! I don't speak any spanish and i felt safe and very welcomed at all times. I will definitely stay here again.

By on Mar 27, 2021

Review comment responded on Apr 10, 2021

We are pleased to know that you had a good stay with us, we are waiting for you soon.

5
Family

EXCELLENT SERVICE. STAFF VERY COURTEOUS AND FOOD WAS FABULOUS.

By on Mar 10, 2019

Review comment responded on Apr 1, 2019

We do our best effort to give the seervice you deserve

3
Everyone

A/C not working in room, they send a technician and it did not fixed the problem. Requested a room change and no answer back from staff.

By , from Ca on Oct 27, 2018

4

10 days!

Friends

Comfortable! Good location for traveling in and out of the city.

By on Jan 22, 2015

3

could have been better

Couples

The room was comfortable and clean. The phone service was out our entire three-day stay. The service in the restaurant was very poor - the staff need extensive training.

By on Jul 22, 2013

5

awesome hotel!!

Couples

VERY NICE PLACE, EXCELLENT LOCATION, VERY CLEAN, VERY COMFORTABLE, REALLY NICE STAFF, WE WILL BE BACK SOON!! NICE POOL, BIG ROOM, GREAT MATTRESS, GOOD FOOD IN THE RESTAURANT.

By on May 3, 2013

4

good business hotels

Business

GOOD VALUE FOR MONEY. BREAKFAST SERVICE EXCELENT FOOD AND SERCVICE

By on Feb 19, 2012

5

courteous service

Couples

Our five-day stay at the Crowne Plaza Hotel Guadalajara was very pleasant. The hotel was clean and the staff were friendly. The service in the restaurant near the lobby was a little slow, but I believe it was because they were so busy.

By on Nov 17, 2011

1

bad stay

Other

personally i had a bad experience that staff was horrible the room was bad and the service worse

By on Feb 24, 2011

4

great place in the middle of the city

Couples

When we travel to Guadalajara we usually stay with family. We were fortunate to find this hotel very close to our relatives. We were planning on staying only a few days (5), but ended staying 9! We couldn't have picked a more accomodating location. The only thing that was uncomfortable was the room bathroom. We found it a bit small for 2 adults trying to get ready in the morning. The restaurant was very tasty and the staff went out of their way to make sure we had everything we needed. On our last day we had to run some errands before the 1 pm checkout and our car broke down. We called the hotel and explained our situation and they extended our checkout without added charges.

By on Jun 21, 2010

Holiday Inn Guadalajara Expo

Lopez Mateos No. 2500, Zapopan, JAL 45050
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