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Recent guest reviews

Great hotel and friendly staff. Is expensive though so make sure to bring your wallet.

Staff was very accommodating

The pool water was heated but it was more like a jacuzzi. Was not able to enjoy it for long as it was too hot. The food at both restaurants in the hotel where not good. I didn't have high expectations on the food because of the negative review on google, so my disappointment wasn't a surprise. The rooms where nice but could have been cleaned better.

Some of the staff was not friendly. On our first day we wanted to check the pool which is one that attracted our attention and one of the staff Alex who was at the entrance of the pool area approached my family questioning if we were guest or just coming from the street just to wounded around. That was very disrespectful. I understand they are to make sure guest are safe but the way he approached us was insulting, we didn’t feel comfortable visiting the pool area again. I have to recognize Victoria and other front desk staff were very helpful and professional. It was our fist time in Guadalajara and one of them helped us to book a trip to Tequila. Some personal from the restaurants were very friendly as well. I am not sure if some training in customer service is needed for some of your personal. I went to the hotel because my family had a good experience in Cancun previously. If I go again to Guadalajara I will try another hotel not Hard Rock.

Very clean and friendly hotel staff. Room service was hit or miss. We found that their breakfast was the best. Their pool is beautiful. Would stay here again.

Toilet poorly flushed and took long to refill water valve

Nice, clean, modern hotel. Convenient access with a fantastic rooftop pool and bar.

Great location and friendly staff, the band at the bar on Saturday night was great!

It’s a new hotel everything works well , staff was forgetful and rude sometimes

First time visit, rooms were a cool style and convenient location

Me gusto mucho las habitaciones y en general

Aire acondicionado no muy bueno y muy pocos elevadores tardan mucho

Muy bien ubicado, excelentes instalaciones, camas super comodas

Av. Ignacio L. Vallarta 5145 Zapopan JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Hard Rock Hotel Guadalajara places you within 3 miles (5 km) of popular attractions like La Minerva and Expo Guadalajara. This 348-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Zapopan, and a short drive from Plaza del Sol and Avienda Chapultepec.


Dining

Enjoy a bite to eat at Sessions, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11:30 AM.


Rooms

All 348 soundproofed accommodations feature a separate bedroom. 49-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. MP3 docks, coffee makers, and free bottled water are other standard amenities.


Property features

Built in 2018, the brand new Hard Rock Hotel Guadalajara features a full-service spa, an outdoor pool, and a gym. Parking is MXN 60 per day (MXN 60 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MXN 330 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this spa hotel include a steam room, a rooftop terrace, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Hot Tub

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds (Rock Royalty)

2 Queen Beds | Sleeps 3

Deluxe Room, 1 King Bed (Rock Royalty)

1 King Bed | Sleeps 2

Superior Room

1 King Bed | Sleeps 2

Guest reviews for Hard Rock Hotel Guadalajara

Everyone (9) Couples (4) Family (8)
5
Partner Couples

Great hotel and friendly staff. Is expensive though so make sure to bring your wallet.

By on Nov 2, 2021

Review comment responded on Nov 2, 2021

Dear Jonah, Thank you very much for taking the time to share with us your comments. We are happy to know that our rockers delivered an amplified service and that you had a unique and memorable experience. I am sharing your observations with the deparments involved to review them. Cordially,

4
Family Business Business

Staff was very accommodating

By on Aug 7, 2021

Review comment responded on Aug 7, 2021

Dear Anonymous, Thank you for taking the time to share with us your important comments about your recently stay. We are happy to know that you had a unique experience and that we delivered an amplified service. Your feedback is very important for us because it helps us to improve our service and to work every day to assure the best stay for all our guests. Looking forward to welcome you again at Hard Rock Hotel Guadalajara! Cordially,

2
Partner Couples Business Business

The pool water was heated but it was more like a jacuzzi. Was not able to enjoy it for long as it was too hot. The food at both restaurants in the hotel where not good. I didn't have high expectations on the food because of the negative review on google, so my disappointment wasn't a surprise. The rooms where nice but could have been cleaned better.

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Dear Anonymous, Thank you for taking the time to share with us your comments about your stay. We are sorry to hear that we did not delivered the amplified service you deserved. Please accept our deepest apologizes for all the incovenients you had in your stay. We appreciate your feedback and I am sharing your comments with our General Manager and the departments involved so we can focus and work inmediately in order to improve our service. Cordially,

2
Family

Some of the staff was not friendly. On our first day we wanted to check the pool which is one that attracted our attention and one of the staff Alex who was at the entrance of the pool area approached my family questioning if we were guest or just coming from the street just to wounded around. That was very disrespectful. I understand they are to make sure guest are safe but the way he approached us was insulting, we didn’t feel comfortable visiting the pool area again. I have to recognize Victoria and other front desk staff were very helpful and professional. It was our fist time in Guadalajara and one of them helped us to book a trip to Tequila. Some personal from the restaurants were very friendly as well. I am not sure if some training in customer service is needed for some of your personal. I went to the hotel because my family had a good experience in Cancun previously. If I go again to Guadalajara I will try another hotel not Hard Rock.

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Dear Anonymous, Thank you for taking part of your time to share with us your important comments about your stay. Please accept our deepest apologize for the inconvenient you had at our pool area. I am sharing your feedback to the General Manager so we can focus immediately in reforcing our training procedures to assure that we are delivering an amplified service. Cordially,

5
Partner Couples Friends

Very clean and friendly hotel staff. Room service was hit or miss. We found that their breakfast was the best. Their pool is beautiful. Would stay here again.

By , from Santa Barbara, CA on Nov 21, 2020

Review comment responded on Nov 23, 2020

Dear Courtney, thank you so much for choosing us as your stage in your last tour. We are glad to know that you spent an amazing stay with us, our goal is to offer authentic experiences that rock and we made it! We hope to see you soon again, regards!

5
Everyone

By on Oct 15, 2020

Review comment responded on Oct 15, 2020

Apreciable huésped, muchas gracias por elegirnos como su escenario. Estamos felices de saber que su estancia ha sido digna de una celebridad. Esperamos verle pronto nuevamente. Saludos.

5
Everyone

By on Sep 9, 2020

Review comment responded on Sep 9, 2020

Dear guest, thank you so much for choosing us as your stage in your last visit to our town. We are glad to know we vibrated together through music. We hope to see you soon again. Regards!

5
Partner Couples Friends Family

Toilet poorly flushed and took long to refill water valve

By on Jan 8, 2020

Review comment responded on Jan 8, 2020

Dear guest, thank you so much for your comments. We apologize for this inconvenient. We hope you give us a second chance to serve you again. Lets keep rockin' together.

5
Everyone

By on Oct 30, 2019

Review comment responded on Nov 1, 2019

Estimado huésped, muchas gracias por hacernos llegar su calificación. Nos complace saber que su estancia ha sido digna de una estrella del rock. Esperamos verle pronto nuevamente.

5
Family Friends

Nice, clean, modern hotel. Convenient access with a fantastic rooftop pool and bar.

By on Oct 18, 2019

Review comment responded on Oct 18, 2019

Dear guest, thank you so much for your time leaving us your comments. We are glad to know that you enjoyed your stay. We hope to see you in your next world tour!

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