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Recent guest reviews

Frontdesk ok. Room can be clean. Better staff friendly

I don’t feel like it! Stop making this mandatory!!

The property was clean and well kept. The staff members were all exceptionally friendly.

I have stayed there before many times and will never stay there again. Various problems I had in the past I hoped or just one time things. This time, I booked through Orbitz. For health reasons, I need to use the treadmill every day and knew that they have two at this facility. When I went into use it, one was marked with an out of order sign. The other one had no sign but did not work at all. I called the front desk and spoke with Michael the manager on duty and he said he would be right down. 25 minutes later, he had not shown up. I went to the front desk and he said he had simply forgotten we could come down now. By then it was after 11 o’clock at night and I was exhausted and had to go to bed. The next morning, when checking out, I asked for a copy of the receipt. I was told by the woman at the desk that I could not have one, because it had been paid through Expedia. I told her it was through Orbitz but that I just needed proof that it had been paid in full In a conversation that should’ve taken four minutes, but lasted over 20 minutes when I was on my way out and in a hurry, She said about 12 times that she could not give me any proof that I had paid because they are not allowed to print out receipts when the booking was through a third-party. I asked her how she could tell that I was paid up, and she said it shows on her computer. I asked her to take a screenshot. She just looked at me blankly. Your form does not give me room To complete the story.

Nice facility. Employees very friendly and helpful. Would have gave it a excellent review except it had a mildew smell as we entered lobby. First impressions are most important.

Overall, we were happy with the hotel. There isn't much in Kinston, so the location is about as good as it gets. However, every online listing stated that this hotel would have cribs available. Luckily, I called the hotel three days before our trip, and I was told that they have never offered cribs for guests. That would have ruined our trip if we hadn't checked and planned ahead.

Average at best. Youngstown-Warren Holiday Inn Express has a significantly higher standard.

2 attempts to get the hotel to agree to a refund for the 2nd reserved night which was not used have been unsuccessful. So far, the hotel has refused to agree to a credit for the unused night. The hotel is not in a very convenient place; back in a field by itself with a road to it that does not look like it goes anywhere. The room was okay, but the bed linens did not feel fresh and there was a visible stain on the comforter.

We actually arrived a day early and they honored our reservations without any problems. Great freindly staff. Would certainly stay there again if back in Kinston.

Staff pleasant and cooperative. Will use facility again

the family was there for a family vacation. the staff was very pleasent. All who I encountered had smiles and were very nice. [...]

I stayed there because my son graduated from college in Greenville and all hotels were booked. We were slightly upset at the drive but when we arrived at the hotel, we were pleasantly surprised. Room was spacious, very clean, comfortable, movie theater and restaurant right next door!

Staff was extemely friendly and helpful. We got a 10% off coupon for Golden Corral next door within walking distance. Hot breakfast included was good. Nice room with a great shower and confortable bed.

[...]The hotel staff was friendly, offered me water and snacks [...].The location is great, movie theater, and shopping within close proximity. The King Suite was a great buy and with promo code "WELCOME10" it was also 10% off.The room came equipped with plates, cups, utensils, coffee maker, microwave, large desk. Really well thought out...It was like a cheaper version of the Hyatt Place, all the amenities without the nice furniture.

It was quite adequated for a midrange hotel -- clean, quite,fair breakfast bar. It's a bit of a challenge for an early morning jog as the semi-rural setting has no streetlights nor sidewalks. Convenient pick up of forgotten items at shopping strip across the road.

Hill Farm Rd Kinston NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Holiday Inn Express Hotel and Suites Kinston, an IHG Hotel places you within 2 miles (3 km) of Barnet Park and Gov. Caswell Memorial. This hotel has 74 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. Get a pick-me-up at the coffee shop/café.


Rooms

All 74 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Other amenities include free newspapers, free local calls, and hair dryers.


Property features

Guests of Holiday Inn Express Hotel and Suites Kinston, an IHG Hotel enjoy a 24-hour gym, free WiFi in public areas, and a business center. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 King Bed | Sleeps 3

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Hotel and Suites Kinston, an IHG Hotel

Everyone (3) Business (3) Couples (4) Family (4) Other (1)
3
Everyone

Frontdesk ok. Room can be clean. Better staff friendly

By on Feb 10, 2020

5
Partner Couples

I don’t feel like it! Stop making this mandatory!!

By on Aug 18, 2019

4
Partner Couples

The property was clean and well kept. The staff members were all exceptionally friendly.

By on May 20, 2019

1

horrible manager and front desk staff

Everyone

I have stayed there before many times and will never stay there again. Various problems I had in the past I hoped or just one time things. This time, I booked through Orbitz. For health reasons, I need to use the treadmill every day and knew that they have two at this facility. When I went into use it, one was marked with an out of order sign. The other one had no sign but did not work at all. I called the front desk and spoke with Michael the manager on duty and he said he would be right down. 25 minutes later, he had not shown up. I went to the front desk and he said he had simply forgotten we could come down now. By then it was after 11 o’clock at night and I was exhausted and had to go to bed. The next morning, when checking out, I asked for a copy of the receipt. I was told by the woman at the desk that I could not have one, because it had been paid through Expedia. I told her it was through Orbitz but that I just needed proof that it had been paid in full In a conversation that should’ve taken four minutes, but lasted over 20 minutes when I was on my way out and in a hurry, She said about 12 times that she could not give me any proof that I had paid because they are not allowed to print out receipts when the booking was through a third-party. I asked her how she could tell that I was paid up, and she said it shows on her computer. I asked her to take a screenshot. She just looked at me blankly. Your form does not give me room To complete the story.

By on Aug 2, 2018

4
Everyone

Nice facility. Employees very friendly and helpful. Would have gave it a excellent review except it had a mildew smell as we entered lobby. First impressions are most important.

By , from VA on Aug 20, 2017

Review comment responded on Aug 22, 2017

Greetings, I would like to take this time to thank you for taking the time to leave us feedback from your stay. I apologize for any unpleasant odors that may have been experienced during your stay. The proper department has been notified concerning your mention. Anytime you're in our area, we hope to have the pleasure of having you again. Yours in Service, Michael D. Sutton Asst GM

4

call ahead

Family

Overall, we were happy with the hotel. There isn't much in Kinston, so the location is about as good as it gets. However, every online listing stated that this hotel would have cribs available. Luckily, I called the hotel three days before our trip, and I was told that they have never offered cribs for guests. That would have ruined our trip if we hadn't checked and planned ahead.

By on Oct 13, 2015

3

kinston trip

Couples

Average at best. Youngstown-Warren Holiday Inn Express has a significantly higher standard.

By on May 6, 2012

3

credit card nightmare

Business

2 attempts to get the hotel to agree to a refund for the 2nd reserved night which was not used have been unsuccessful. So far, the hotel has refused to agree to a credit for the unused night. The hotel is not in a very convenient place; back in a field by itself with a road to it that does not look like it goes anywhere. The room was okay, but the bed linens did not feel fresh and there was a visible stain on the comforter.

By on Jan 9, 2012

5

great facility

Business

We actually arrived a day early and they honored our reservations without any problems. Great freindly staff. Would certainly stay there again if back in Kinston.

By on Jun 10, 2011

4

holiday inn

Other

Staff pleasant and cooperative. Will use facility again

By on Aug 16, 2010

Holiday Inn Express Hotel and Suites Kinston, an IHG Hotel

1156 Hill Farm Rd, Kinston, NC 28504
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