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Recent guest reviews

They cancelled a pre-booked and paid for reservation claiming over booking during prime vacationing, and this was for a business trip! Stay away from this unreliable place! No offerings accept a quick apology and hang up~

Breakfast was awesome!

Facility was very clean. check in staff friendly and helpful. Breakfast staff very friendly and accommodating.

This was the worst hotel stay ever. First off they allowed my mom to check in under our reservation, when she had her own separate reservation. They gave her our room and it was awkward to tell them to move into their room after they had already unpacked. I paid for a king suite and the pictures that were shown in the booking did not match with what we got. We were supposed to have a separate bedroom from the livingroom, so our daughter could sleep in her own space and of course we didn't. My parents room had food glued to the walls that was not cleaned up. The staff DID NOT wear their masks. There were several occasions when the receptionist had no mask on, or the women serving breakfast in the morning. One of the breakfast servers didn't even bother putting on gloves while she was serving food. It was just disgusting, especially with COVID going on. You would hope they at least washed their hands. They seemed very understaffed and careless about their customer service. The receptionist was never at the desk during our 5 day stay. We always had to holler for them and hope someone would come to the desk. If you can find another place DO NOT stay here!!!

Enjoyed the front desk staff, very nice, Also, location was perfect.

Rooms were expensive over Labor Day weekend... we paid extra to upgrade to a King Suite, but it was basically just a studio with a pullout couch instead of a second bed. Breakfast was inedible and line was very slow due to COVID serving adjustments. Pullout bed had no bedding except for a urine-stained mattress pad, manager didn't seem overly concerned but maintenance man was fantastic in getting it sorted out quickly. Room was otherwise very clean but for $200/night, I would expect better all around.

Very clean Lots of amenities Didn’t interact or see staff but there wasn’t a need to

We had two reservations at this property, one for one night and one for four nights. When my men got there they were told there was only one reservation. We had to buy another room while the one we paid for sat vacant. No amount of conversation for the room in Kevin Macintyre's mattered to the desk clerk who sold us a room for Kevin Macintyre. I am done with Orbitz!!

One of the cleanest hotels I've witnessed. The breakfast stations were well stocked with quality products. A very inviting staff and facility. Room has ample furnishings including brand new linens for pull out sofa bed. Comfortably fit full family.

Dickerson Road Gaylord MI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Otsego County Historical Museum, Holiday Inn Express & Suites Gaylord, an IHG Hotel is within 2 miles (3 km) of Bavarian Falls Park. This 92-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast.


Rooms

Holiday Inn Express & Suites Gaylord, an IHG Hotel's 92 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.


Property features

At Holiday Inn Express & Suites Gaylord, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Accessible (Mobility)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Gaylord, an IHG Hotel

Everyone (4) Couples (3) Family (6)
1
Business Business

They cancelled a pre-booked and paid for reservation claiming over booking during prime vacationing, and this was for a business trip! Stay away from this unreliable place! No offerings accept a quick apology and hang up~

By on Aug 1, 2021

4
Partner Couples

Breakfast was awesome!

By on Jul 11, 2021

5
Family

Facility was very clean. check in staff friendly and helpful. Breakfast staff very friendly and accommodating.

By on Mar 30, 2021

1
Family

This was the worst hotel stay ever. First off they allowed my mom to check in under our reservation, when she had her own separate reservation. They gave her our room and it was awkward to tell them to move into their room after they had already unpacked. I paid for a king suite and the pictures that were shown in the booking did not match with what we got. We were supposed to have a separate bedroom from the livingroom, so our daughter could sleep in her own space and of course we didn't. My parents room had food glued to the walls that was not cleaned up. The staff DID NOT wear their masks. There were several occasions when the receptionist had no mask on, or the women serving breakfast in the morning. One of the breakfast servers didn't even bother putting on gloves while she was serving food. It was just disgusting, especially with COVID going on. You would hope they at least washed their hands. They seemed very understaffed and careless about their customer service. The receptionist was never at the desk during our 5 day stay. We always had to holler for them and hope someone would come to the desk. If you can find another place DO NOT stay here!!!

By on Jan 5, 2021

5
Family

Enjoyed the front desk staff, very nice, Also, location was perfect.

By , from Richland, Michigan on Sep 25, 2020

3
Family Family with small children Partner Couples

Rooms were expensive over Labor Day weekend... we paid extra to upgrade to a King Suite, but it was basically just a studio with a pullout couch instead of a second bed. Breakfast was inedible and line was very slow due to COVID serving adjustments. Pullout bed had no bedding except for a urine-stained mattress pad, manager didn't seem overly concerned but maintenance man was fantastic in getting it sorted out quickly. Room was otherwise very clean but for $200/night, I would expect better all around.

By , from Novi, MI on Sep 8, 2020

4
Family

Very clean Lots of amenities Didn’t interact or see staff but there wasn’t a need to

By , from Upper Michigan on Jul 26, 2020

5
Everyone

By on May 8, 2020

1
Partner Couples Business Business

We had two reservations at this property, one for one night and one for four nights. When my men got there they were told there was only one reservation. We had to buy another room while the one we paid for sat vacant. No amount of conversation for the room in Kevin Macintyre's mattered to the desk clerk who sold us a room for Kevin Macintyre. I am done with Orbitz!!

By on Nov 11, 2019

5
Everyone

By on Jul 1, 2019

Holiday Inn Express & Suites Gaylord, an IHG Hotel

525 Dickerson Road, Gaylord, MI 49735
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