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Recent guest reviews

It was close to the casino

Good: The property was very convenient to the AACA Hershey car show, and they had ample parking. Bad: The refrigerator leaked, the shower did not drain properly, the breakfast was measly even for these Covid times. Very Bad: I got incredibly itchy bites on my arms during my stay. The bite pattern fit bed bug bites. I showed the person at the front desk the bites, and I was told that "they take such things very seriously, and the manager will contact you." I was not contacted. Given the high room price they ask for during Hershey week, I would not recommend that anyone stay here.

Went to our firsr room and it was already occupied. The door lock on our 2nd room was broken and allowed us to open the door without the key. It took repeated requests and a final demand to have us moved to a 3rd room.

Thank you to the staff of this establishment for being so patient and kind to us last Tuesday/Wednesday. We were a lot to deal with and you were wonderful! From the breakfast bags to the late checkouts, superb service!

The hotel was modern, clean and I had a jacuzzi suite for the same price as a room with double beds. Unfortunately, The toilet seat was broken and the flush pressure was very low.

Staffing was low, so there was a long wait for the person at the front desk to return & check us in. I requested towels be replaced while I was gone and yhey were not. Unfortunately, due to covid there was no hot breakfast.

Breakfast

The rooms was very dusty. Our first night we had to switch rooms because the shower wouldn’t turn off which almost led to a flood. When we switched rooms the second night in the new room. We couldn’t get in our room with the key because the battery died. Maintenance came to “fix” the battery and then 2 hours later we kept hearing a buzzing noise coming from the door. We called maintenance again and long story short they ended up taking the battery out. At this point we were checking out the next day and was completely over staying there. I would not recommend anyone to stay at this place.

We really didnt like anything...No pool, no breakfasts, and air-condition was horrible!

It was convenient to the things we planned to do, but the highway noise was very loud.

The hotel is close to the highway which makes the rooms quite noisy at night.

Door did not lock at all swipe card not functional. Door unlocked at all times. Air conditioner soaked floor. It was very wet next to the bed.

The bathroom was not to clean with hair and dirt on the floor. Room was dusty and the pool wasn’t to clear. Over all not that bad and I been in a lot worse.

The place was not very clean. No extra pillows for pull out bed.

Nice pool and easy parking. Close to some places to eat. And the staff had a list of restaurants that would deliver.

Station Road Grantville PA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Comfort Suites Grantville - Hershey North places you within 2 miles (3 km) of popular sights like Penn National Race Course and Hollywood Casino. This hotel has 96 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast.


Rooms

The 96 accommodations feature sitting areas. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

Guests of Comfort Suites Grantville - Hershey North enjoy a gym, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Hot Tub

1 King Bed | Sleeps 2

Suite, Multiple Beds, Accessible, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, Multiple Beds, Accessible, Non Smoking (Roll-In Shower)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Comfort Suites Grantville - Hershey North

Everyone (30) Couples (2) Family (10)
4
Family Partner Couples

It was close to the casino

By on Nov 20, 2021

Review comment responded on Nov 20, 2021

We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We appreciate you taking the time to share your experience.

1
Everyone

Good: The property was very convenient to the AACA Hershey car show, and they had ample parking. Bad: The refrigerator leaked, the shower did not drain properly, the breakfast was measly even for these Covid times. Very Bad: I got incredibly itchy bites on my arms during my stay. The bite pattern fit bed bug bites. I showed the person at the front desk the bites, and I was told that "they take such things very seriously, and the manager will contact you." I was not contacted. Given the high room price they ask for during Hershey week, I would not recommend that anyone stay here.

By on Oct 11, 2021

Review comment responded on Oct 13, 2021

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

1
Family

Went to our firsr room and it was already occupied. The door lock on our 2nd room was broken and allowed us to open the door without the key. It took repeated requests and a final demand to have us moved to a 3rd room.

By on Sep 26, 2021

Review comment responded on Sep 27, 2021

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

5
Everyone

By on Aug 30, 2021

Review comment responded on Nov 29, 2021

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

5
Friends

Thank you to the staff of this establishment for being so patient and kind to us last Tuesday/Wednesday. We were a lot to deal with and you were wonderful! From the breakfast bags to the late checkouts, superb service!

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4
Family

The hotel was modern, clean and I had a jacuzzi suite for the same price as a room with double beds. Unfortunately, The toilet seat was broken and the flush pressure was very low.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could of any help.

3
Family with small children

Staffing was low, so there was a long wait for the person at the front desk to return & check us in. I requested towels be replaced while I was gone and yhey were not. Unfortunately, due to covid there was no hot breakfast.

By on Aug 9, 2021

Review comment responded on Aug 10, 2021

Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4
Everyone

By on Jul 27, 2021

Review comment responded on Oct 26, 2021

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

5
Family with small children

Breakfast

By on Jul 24, 2021

Review comment responded on Jul 24, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

1
Family Family with small children

The rooms was very dusty. Our first night we had to switch rooms because the shower wouldn’t turn off which almost led to a flood. When we switched rooms the second night in the new room. We couldn’t get in our room with the key because the battery died. Maintenance came to “fix” the battery and then 2 hours later we kept hearing a buzzing noise coming from the door. We called maintenance again and long story short they ended up taking the battery out. At this point we were checking out the next day and was completely over staying there. I would not recommend anyone to stay at this place.

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Comfort Suites Grantville - Hershey North

450 Station Road, Grantville, PA 17028
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