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Recent guest reviews

The place is always clean and well maintained. The staff is super friendly and the free shuttle is reliable.

hotel old and dirty, only one front staff for service, Had to ask for extra towels

Staff was friendly, property and room are clean

Bed was not bad comfort wise. Building and room was old and needs updating. Rooms are not being cleaned daily due to Covid.

My mattress had a huge dip in the middle. Very uncomfortable.

I checked in a few hours early and all seemed well...BUT...things took a turn for the worse later in the day. They had a sign in sheet for using the hot tub and pool. Who my time came, I go to the pool area, and there were 9 people including kids in the hot tub, and about 8 more kids in t he pool. No social distancing, no masks, and people that weren't registered in the hotel were coming in and out to use the pool. THEN to top it off, around 4 pm a lady, with a room key, just walked into our room. The person that checked me in had did something wrong and the hotel's computer system had showed me and my guest had checked out. THEN I was charged more than what I was quoted on Orbitz. The grounds were dirty with lots of garbage all around the property. Next trip to Grand Rapids...I'll be choosing a different hotel. Was not worth what I paid. Next trip maybe a Super 8 or Motel 6.

The shuttle was quick and convenient. The property is old and run down. From the parking lot to the lobby to the elevator to my room, there was a lack of attention to detail and evidence of age and neglect. Leaves and dirt everywhere outside. Scratched and marked up walls. Worn out carpets. Delaminating doors. The list goes on.

Nice location. Room has noisy AC unit...cycled on and off all night waking me up each time.

The room had a strong odor and the floor, both carpet and tile, were dirty. The tile was sticky.

disappointing for crown plaza. Staff just seemed not to care. It was for one night only, and lesson is learned - do not book again.

great central location. great pool. The property and rooms were very clean

Convenient toairport and near other bars and restaurants. Beds are in need of replacement.

Very nice staff and rooms, glad we did it and will again

Nice place, although aging. No refrigerator or microwave in our room, although a set was sitting in the hallway.

East 28th Street Se Grand Rapids MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Within a short walk of MSA Fieldhouse, The Plaza Grand Rapids Airport Hotel & Conference Center is within 2 miles (3 km) of Patterson Ice Center. This 320-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 320 rooms provide coffee makers, free newspapers, and free local calls. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests staying at The Plaza Grand Rapids Airport Hotel & Conference Center enjoy an indoor pool, a 24-hour gym, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a sauna, free WiFi in public areas, and a conference center.

Room options

Classic Suite, 1 Bedroom, Balcony

1 King Bed | Sleeps 3

Executive Room, 1 King Bed, Balcony

1 King Bed | Sleeps 3

Executive Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Executive Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for The Plaza Grand Rapids Airport Hotel & Conference Center

Everyone (14) Couples (5) Business (11) Family (9) Friends (2)
5
Everyone

The place is always clean and well maintained. The staff is super friendly and the free shuttle is reliable.

By , from Mililani on Oct 22, 2021

2
Friends

hotel old and dirty, only one front staff for service, Had to ask for extra towels

By on Jul 20, 2021

1
Everyone

By on Jul 11, 2021

4
Everyone

By on Jun 29, 2021

5
Everyone

Staff was friendly, property and room are clean

By on May 25, 2021

3
Family

Bed was not bad comfort wise. Building and room was old and needs updating. Rooms are not being cleaned daily due to Covid.

By on May 17, 2021

2
Partner Couples Business Business

My mattress had a huge dip in the middle. Very uncomfortable.

By on Apr 27, 2021

2
Partner Couples

I checked in a few hours early and all seemed well...BUT...things took a turn for the worse later in the day. They had a sign in sheet for using the hot tub and pool. Who my time came, I go to the pool area, and there were 9 people including kids in the hot tub, and about 8 more kids in t he pool. No social distancing, no masks, and people that weren't registered in the hotel were coming in and out to use the pool. THEN to top it off, around 4 pm a lady, with a room key, just walked into our room. The person that checked me in had did something wrong and the hotel's computer system had showed me and my guest had checked out. THEN I was charged more than what I was quoted on Orbitz. The grounds were dirty with lots of garbage all around the property. Next trip to Grand Rapids...I'll be choosing a different hotel. Was not worth what I paid. Next trip maybe a Super 8 or Motel 6.

By on Apr 9, 2021

2
Family

The shuttle was quick and convenient. The property is old and run down. From the parking lot to the lobby to the elevator to my room, there was a lack of attention to detail and evidence of age and neglect. Leaves and dirt everywhere outside. Scratched and marked up walls. Worn out carpets. Delaminating doors. The list goes on.

By on Mar 26, 2021

5
Everyone

By on Dec 19, 2020

Review comment responded on Dec 20, 2020

Thank you for sharing your experience Kent! We hope to see you again in the near future. :) Happy Holidays!

The Plaza Grand Rapids Airport Hotel & Conference Center

5700 East 28th Street Se, Grand Rapids, MI 49546
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