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Recent guest reviews

The property was great. The only issue we had was that the hotel information on Orbitz was not updated with the hotels information. For example, orbitz listed check in at 3pm. We got to the hotel and were not able to check in until almost 4pm (due to COVID, which is what a sign on the front desk said). Pet fee was listed at $15 on orbitz but had been raised to $75. The front desk explained that these were fairly new changes (within the last month) so the third-party listings did not have the most accurate information updated yet which was rather disappointing.

I love the fact that everything is so close to the hotel. No matter street you go up or down there is someplace to eat and shop.

The suite was nice. Staff was friendly and helpful. Ad said dvd player in room, but there wasn't one. Front desk tried to accommodate and brought me one but the AV cords weren't working well. Front desk guy said the ones they had were outdated but not putting in new ones because they kept getting stolen....understandable.

NO BACON

I was charged an additional $25 that I was told would be refunded unless there was some sort of issue with our room. There were no issues, the room was left as we found it. We used the bed and the bathroom. We did not use any kitchen items. As of yet no refund. I do not recall Orbitz indicating any such fee could be charged.

Overpriced hotel with minimal amenities. Room had no air conditioning. When I reported it to the front desk was told that I could be offered bonus loyalty program points - not have the air repaired. Other minor issues as well. With many alternative hotels in the vacinity, would stay somewhere else.

The Staybridge in GR is a great hotel!!! The rooms are very nice - comfortable bed ---super kitchen and very clean too! They also have a terrific outdoor pool and spa and yummy breakfast too!!!

Traveled for business as well as a family function. Room was more than adequate and relatively clean, aside from the massive cobwebs over each bed, but overall the suite was nice and decently maintained. My only complaint was the noise. I could hear the man in the next room snoring & folks on the same hall were together & played in the hallway at all hours & that made sleeping very difficult.

I was in Grand Rapids for a weekend shopping trip with my husband. We were VERY impressed with this hotel. The room was clean and cozy, and the bed was comfortable. It was nice having a kitchen in the room!! The bathroom was also very nice and clean. It was definitely not your typical "hotel" feel, it was more cozy like an apartment, which we liked, especially since we stayed 2 nights. The free hot breakfast in the morning topped any hotel complimentary breakfast we have ever had!! The location is alright. It is a wee bit off the beaten path, but still very close to shopping and restaurants. We wished it had an indoor pool, but the outdoor one looked very nice for a summertime stay. We just think that in Michigan, hotels should have indoor pools for year-round use. Overall, this hotel exceeded our expectations especially for the price. We have stayed at other hotels for almost double the price and were much happier here. We would definitely stay here again.

Lake Eastbrook Blvd Se Grand Rapids MI

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in East Paris within a short walk of Centerpointe Mall, Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel is within a mile (2 km) of Woodland Mall. This 94-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 94 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

At Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 2 Bedrooms, Non Smoking, Kitchen

1 King Bed and 1 Queen Bed | Sleeps 6

Standard Suite, Kitchen

1 Double Bed | 1 Queen Bed | Sleeps 2

Room, 2 Bedrooms, Non Smoking, Kitchen

1 Queen Bed and 2 Double Beds | Sleeps 6

Suite, 1 Bedroom, Non Smoking, Kitchen

1 King Bed | Sleeps 4

Guest reviews for Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

Everyone (3) Couples (4) Business (1) Family (3)
4
Family

The property was great. The only issue we had was that the hotel information on Orbitz was not updated with the hotels information. For example, orbitz listed check in at 3pm. We got to the hotel and were not able to check in until almost 4pm (due to COVID, which is what a sign on the front desk said). Pet fee was listed at $15 on orbitz but had been raised to $75. The front desk explained that these were fairly new changes (within the last month) so the third-party listings did not have the most accurate information updated yet which was rather disappointing.

By on Sep 3, 2021

5
Family

I love the fact that everything is so close to the hotel. No matter street you go up or down there is someplace to eat and shop.

By on Jun 26, 2021

5
Everyone

The suite was nice. Staff was friendly and helpful. Ad said dvd player in room, but there wasn't one. Front desk tried to accommodate and brought me one but the AV cords weren't working well. Front desk guy said the ones they had were outdated but not putting in new ones because they kept getting stolen....understandable.

By on Jun 15, 2021

3
Partner Couples

NO BACON

By on May 31, 2021

Review comment responded on Jun 2, 2021

Dear Guest, Thank you for taking the time to share your experience. I would like to apologize that local authorities have restricted our breakfast options. We continue to wait until those restrictions are lifted. We hope that you will join us again after those restrictions are removed. Sincerely,

5
Everyone

By on Dec 21, 2020

3
Partner Couples Family

I was charged an additional $25 that I was told would be refunded unless there was some sort of issue with our room. There were no issues, the room was left as we found it. We used the bed and the bathroom. We did not use any kitchen items. As of yet no refund. I do not recall Orbitz indicating any such fee could be charged.

By on Jul 2, 2019

Review comment responded on Jul 18, 2019

Dear Rick, I appreciate the feedback review and apologize for any inconvenience. We do hold a $25.00 authorization for incidentals that generally depending on your bank releases with 24-48 hrs after check out. Please contact me directly at the property to resolve this issue if you are still seeing a hold on your account.

3
Everyone

Overpriced hotel with minimal amenities. Room had no air conditioning. When I reported it to the front desk was told that I could be offered bonus loyalty program points - not have the air repaired. Other minor issues as well. With many alternative hotels in the vacinity, would stay somewhere else.

By , from NYC on Aug 24, 2018

4

sightseeing in grand rapids

Couples

The Staybridge in GR is a great hotel!!! The rooms are very nice - comfortable bed ---super kitchen and very clean too! They also have a terrific outdoor pool and spa and yummy breakfast too!!!

By on Jul 22, 2015

4

nice but not so quiet

Business

Traveled for business as well as a family function. Room was more than adequate and relatively clean, aside from the massive cobwebs over each bed, but overall the suite was nice and decently maintained. My only complaint was the noise. I could hear the man in the next room snoring & folks on the same hall were together & played in the hallway at all hours & that made sleeping very difficult.

By on Jul 1, 2011

4

exceeded our expectations

Couples

I was in Grand Rapids for a weekend shopping trip with my husband. We were VERY impressed with this hotel. The room was clean and cozy, and the bed was comfortable. It was nice having a kitchen in the room!! The bathroom was also very nice and clean. It was definitely not your typical "hotel" feel, it was more cozy like an apartment, which we liked, especially since we stayed 2 nights. The free hot breakfast in the morning topped any hotel complimentary breakfast we have ever had!! The location is alright. It is a wee bit off the beaten path, but still very close to shopping and restaurants. We wished it had an indoor pool, but the outdoor one looked very nice for a summertime stay. We just think that in Michigan, hotels should have indoor pools for year-round use. Overall, this hotel exceeded our expectations especially for the price. We have stayed at other hotels for almost double the price and were much happier here. We would definitely stay here again.

By on Dec 5, 2010

Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

3000 Lake Eastbrook Blvd Se, Grand Rapids, MI 49512
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