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Recent guest reviews

It. Was. Great. Love. The. Bed

Great area with mall and food options nearby. Clean and quiet with a restaurant on property. Usually a late lunch or evening spot for solid basics items. Recommend the burger and fries. Airport shuttle runs every twenty minutes. Staff is very nice.

I’ve stayed at many Holiday Inns and this one was ok at best. The carpet throughout the hotel was dingy. Especially in our room. :( We had placed a do not disturb on the door and had housekeeping wake us up at 8:30 to clean our room. Needless to say I was not impressed. :( I would not stay at this hotel again nor would I recommend it.

Disappointed could not get a portable fan for room….they were all in use

The bath door latch was falling apart, the phone cord kept falling out of the handset bc the plastic connector was broken, desk clerks didn't make a reservation they said they would make for the airport shuttle, unwillingness to extend checkout time. Staff seemed like they could care less about the phone cord. Just barely doing their jobs. Shuttle drivers were great though!

The front help was friendly and efficient. I dont know what else i can say

It’s a nice place to stay! Everything was very clean which I loved it! However, the room’s floor carpet was old but cleaned that’s why I have 4 star on cleanness! Hallway carpet was okay. Would have appreciated if the carpet wasn’t old. But thanks god everything else was very neat and clean and I would definitely stay at that place again as long as they have everything nice and clean. 😊

My daughter just moved to Grand Rapids. I was sceptical about the whole covid 19. This hotel was great with the procedures they put in place. Room was clean, elevator was cleaned every hour, hand sanitizer every where. I will be staying here again on my next visit. It is close to everything shops and restaurants Very convenient. Staff was friendly.

I think that overall they did a good job. The employees were helpful.

Clean, nice staff Clogged tub drain, no hot tub, expensive breakfast

My room was not that clean. Little crumbs on the carpet, someone's toe or finger nail in the bed, mildew in the shower.

Friendly and helpful staff. Nice location. Great meal.

Welcoming and comfortable for the most part. Good for one night.

Everything was great! I wish they offered complimentary breakfast for guests

My room carpet was stained and there was a brown stain on the ceiling. The room was ok. I didn’t get a room with a tub. There was a shower that didn’t look updated but it was clean. I wish there food service was at least until 12. But overall it was a great location and staff were friendly.

I am really disapointed I stayed in this hotel. I requested a quiet room and I got the room with a broken fan over me. It made an unpleasant noise especially at night when it was quiete. The front desk guy went upstairs and also the only maintenance guy heard the noise. During the day when I was not in the room, they decided to go to my room and they said they heard nothing! I didnt have time to argue or change rooms. I was too busy if I had to change rooms then I rather change hotels. The sink and the bathtub plugged.

Lake Eastbrook Blvd SE Grand Rapids MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Free airport shuttle

Located in East Paris within 2 miles (3 km) of Woodland Mall, Holiday Inn Grand Rapids Airport, an IHG Hotel is within a few miles (5 km) of other popular sights such as Calvin College. This 148-room, 3-star hotel has a bar/lounge along with conveniences like an indoor pool and a 24-hour gym.


Dining

Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Holiday Inn Grand Rapids Airport, an IHG Hotel's 148 rooms are air-conditioned and provide coffee makers, free local calls, and ironing boards. 45-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

Guests staying at Holiday Inn Grand Rapids Airport, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room

1 Double Bed | 1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Grand Rapids Airport, an IHG Hotel

Everyone (17) Couples (25) Business (6) Family (18) Other (1) Friends (3)
5
Everyone

It. Was. Great. Love. The. Bed

By on Nov 27, 2021

5
Business Business

Great area with mall and food options nearby. Clean and quiet with a restaurant on property. Usually a late lunch or evening spot for solid basics items. Recommend the burger and fries. Airport shuttle runs every twenty minutes. Staff is very nice.

By on Oct 7, 2021

Review comment responded on Nov 21, 2021

Dear Jonathon, Thank you for taking the time to review your recent stay! We appreciate the feedback and are ecstatic to hear that our restaurant, central location, and staff made your stay even better. We hope to see you again the next time you are in the area!

3
Partner Couples

I’ve stayed at many Holiday Inns and this one was ok at best. The carpet throughout the hotel was dingy. Especially in our room. :( We had placed a do not disturb on the door and had housekeeping wake us up at 8:30 to clean our room. Needless to say I was not impressed. :( I would not stay at this hotel again nor would I recommend it.

By on Aug 15, 2021

4
Partner Couples

Disappointed could not get a portable fan for room….they were all in use

By on Jul 15, 2021

Review comment responded on Jul 17, 2021

Thank you for taking the time to review your stay. We are sorry to hear about the fan situation but we are glad to hear that you enjoyed your stay overall. Thank you for your feedback.

3
Business Business

The bath door latch was falling apart, the phone cord kept falling out of the handset bc the plastic connector was broken, desk clerks didn't make a reservation they said they would make for the airport shuttle, unwillingness to extend checkout time. Staff seemed like they could care less about the phone cord. Just barely doing their jobs. Shuttle drivers were great though!

By on May 2, 2021

Review comment responded on May 2, 2021

Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We will pass along all relevant information to the appropriate departments to ensure continued guest satisfaction.

5
Everyone

The front help was friendly and efficient. I dont know what else i can say

By , from Mililani Hi. on Oct 6, 2020

Review comment responded on Oct 11, 2020

Thank you for your positive feedback! We are so happy to hear that you were delighted by the service of our staff!

5
Everyone

It’s a nice place to stay! Everything was very clean which I loved it! However, the room’s floor carpet was old but cleaned that’s why I have 4 star on cleanness! Hallway carpet was okay. Would have appreciated if the carpet wasn’t old. But thanks god everything else was very neat and clean and I would definitely stay at that place again as long as they have everything nice and clean. 😊

By , from Ny on Oct 1, 2020

Review comment responded on Oct 11, 2020

Hello! We are so happy to hear that you noticed our efforts to ensure a clean and friendly stay! We trust that your future stays will be to your satisfaction and comfort just as well!

5
Friends Family

My daughter just moved to Grand Rapids. I was sceptical about the whole covid 19. This hotel was great with the procedures they put in place. Room was clean, elevator was cleaned every hour, hand sanitizer every where. I will be staying here again on my next visit. It is close to everything shops and restaurants Very convenient. Staff was friendly.

By , from Champipn, Oh on Sep 14, 2020

Review comment responded on Sep 19, 2020

Thank you for your positive feedback! We are so glad to hear that your stay was comfortable and clean! We look forward to your future stays!

3
Partner Couples Family

I think that overall they did a good job. The employees were helpful.

By on Jul 12, 2020

Review comment responded on Jul 14, 2020

Dear Traveler, We are pleased to hear that you had a positive experience with our hotel team! We hope to see you again if your travels may bring you to Michigan!

3
Everyone

Clean, nice staff Clogged tub drain, no hot tub, expensive breakfast

By on Feb 9, 2020

Review comment responded on Feb 11, 2020

Hello. I would like to apologize about not meeting your expectations during your stay as we strive to make each stay as comfortable as possible. I will have our maintenance technician fix the clogged tub drain. Thank you for providing us with feedback regarding our pool area and food and beverage. Your feedback is extremely valuable and we use feedback, such as yours, to improve our property and the amenities we offer. Thank you for staying with us and we hope you choose to stay with us again!

Holiday Inn Grand Rapids Airport, an IHG Hotel

3063 Lake Eastbrook Blvd SE, Grand Rapids, MI 49512
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