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Recent guest reviews

The property location was excellent!

No issues at all. The staff was professional and available when I needed questions. I specially loved the castle.

Clean, very friendly and helpful front desk.

Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.

Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit

The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.

The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.

Nice and cozy. Quite and clean, but needs some very minor cosmetic repairs. Definitely will stay there again if I was in the area.

We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to

Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.

Staff cordial. Check in slow...technical issies. Room clean.

The property was very clean and facility was up to date

Front desk was very nice & accommodating. Room was clean, and very spacious. Breakfast selection was decent as well.

I had a great stay. Friendly staff clean room and slept well. Will stay again.

28th St SW Grandville MI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located 2.9 mi (4.7 km) from RiverTown Crossings Mall, Best Western Plus Grand Castle Inn & Suites Grand Rapids West is within a 10-minute drive of other popular attractions like Gerald R. Ford Museum. This 88-room hotel has free in-room WiFi, free self parking, and a spa tub.


Rooms

All 88 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Other standard amenities include hair dryers and desks. Housekeeping is available on request.


Property features

Renovated in 2018, Best Western Plus Grand Castle Inn & Suites Grand Rapids West offers a spa tub, free WiFi in public areas, and conference space. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, 1 King Bed, Refrigerator & Microwave, Ground Floor (Shower Only;with Sofabed)

1 King Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Everyone (16) Couples (4) Family (4)
5
Family

The property location was excellent!

By on Sep 12, 2021

Review comment responded on Sep 13, 2021

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4
Everyone

No issues at all. The staff was professional and available when I needed questions. I specially loved the castle.

By on Jul 26, 2021

Review comment responded on Jul 26, 2021

Thank you for being a valued guest and for providing us the feedback regarding our staff. Please do consider us again on your next visit to the area.

5
Partner Couples

Clean, very friendly and helpful front desk.

By on May 10, 2021

Review comment responded on May 10, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

1
Everyone

By on Mar 19, 2021

Review comment responded on Mar 31, 2021

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

5
Family

Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.

By , from Lewiston, MI on Sep 20, 2020

Review comment responded on Sep 20, 2020

Dear Barb, Thank you or taking the time to leave us a review about your recent stay. We are delighted you enjoyed the spacious room and comfortable bed. We apologize that we are not able to provide a hot breakfast at this time. We hope you will be back to see us again the next time you are in town.

5
Everyone

Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

5
Partner Couples

The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.

By on Oct 28, 2019

Review comment responded on Oct 29, 2019

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Family Family

The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.

By on Sep 25, 2019

Review comment responded on Sep 25, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

5
Everyone

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

5
Everyone

By on Aug 8, 2019

Review comment responded on Aug 11, 2019

hope we did not trick you!! thanks fro booking with us :)

Best Western Plus Grand Castle Inn & Suites Grand Rapids West

3825 28th St SW, Grandville, MI 49418
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