This hotel is disgusting. We rented a room for one night when we first walked in we thought it looked and smelled nice. When entering the room we seen 2 cups in the safe at first I thought it was maybe a scented oil. After my boyfriend smelled it and it was PISS!!! The front desk changed our room. That room looked decent but we clearly didn’t look hard enough. After showering out feet were black from the dirty floors! And there was urine on the toilet where the bolts are! I wish we would have looked closer at this room before spending the night. The woman at the front desk when checking out was really nice and suggested contacting orbitz to get a refund. But once doing that the hotel denied it due to “policy”. This hotel is trash and I definitely wouldn’t recommend to anyone!
No hot water charged 4 times for room while trying to be refunded
You can’t beat a beachfront stay for this price! The lady at the front desk that helped check me in was super nice and helpful. My kids loved the pool.
I loved that it’s right across beach and they did serve a breakfast but the lady that served was not a happy camper as well as they should have either trays or drink carriers to help take food to our rooms sine we all could not eat there. Also my room didn’t have toilet paper or towels in room but called them and they brought it right up.. rooms were clean but I did take my Lysol spray and disinfecting wipes to wipe down everything and bought my own mattress covers as well sheets and blankets and pillows.. since we are in the middle of covid19. Wasn’t taking any chances..
Great place nice pple freindly staff..clean rooms..
It was pretty quite and easy to get to Seawall and clubs and restaurants
Across the street from the beach. Nice updated pool
The website for property says it has a large heated pool outside. Well the pool was not heated and it says it had WiFi. They gave us WiFi info but immediately let us know that it wasn’t working Ana didn’t have any idea of when it was going to be.
Floors were dirty and not washed and the hotel was a dump.
The continental breakfast was great. Friendly staff. Had to pay a room deposit on top of rate. Mattress uncomfortable causing back ache! Couldn't get packets of shampoo open. Hall way filled with trash containers and a long line of sticky substance on hallway floor.
Stinks. Not clean. Do not recommend. Not match with pics.
The room was not ready at 3pm. We reserved a king bed and due to the staff not cleaning the rooms in time, we had to do 2 queen beds. The elevator tile was severely broken and the bed sheets had a few red stains. There was also hair in the shower. We will not be coming back.
The property sits across from the beach but there is no view. The rooms are clean but very outdated. Our room has water leak damage in the ceiling, but no active leak. The plumbing is iffy at best, but when called maintenance came right away to fix. This property has awesome potential but it feels like the owner has given up on it.
The location is good, the room was a nice size. The bathroom was small. The beds were comfortable and the breakfast was decent. My biggest complaint was the room smelled terrible like mildew. Bit dated but over decent for the price.
Bad service and room not so clean small bad and elvero broke will bad service
Room needed clean bathroom door handle not working moldy bathroom broken phones
Beachfront Palms Hotel places you within 3 miles (5 km) of popular attractions like Galveston Schlitterbahn Waterpark and Moody Gardens. This 151-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free daily manager's reception.
All 151 rooms feature microwaves, refrigerators, and free long-distance calls. 50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are also available.
Renovated in 2018, Beachfront Palms Hotel offers an outdoor pool, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this beach hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
This hotel is disgusting. We rented a room for one night when we first walked in we thought it looked and smelled nice. When entering the room we seen 2 cups in the safe at first I thought it was maybe a scented oil. After my boyfriend smelled it and it was PISS!!! The front desk changed our room. That room looked decent but we clearly didn’t look hard enough. After showering out feet were black from the dirty floors! And there was urine on the toilet where the bolts are! I wish we would have looked closer at this room before spending the night. The woman at the front desk when checking out was really nice and suggested contacting orbitz to get a refund. But once doing that the hotel denied it due to “policy”. This hotel is trash and I definitely wouldn’t recommend to anyone!
No hot water charged 4 times for room while trying to be refunded
Thanks for your feed back, we will be addressing your concerns.
You can’t beat a beachfront stay for this price! The lady at the front desk that helped check me in was super nice and helpful. My kids loved the pool.
Hello Tara, Thank you for staying with us and we appreciate your great review. We are happy you enjoyed the location, price and staff. We hope to see you again very soon.
I loved that it’s right across beach and they did serve a breakfast but the lady that served was not a happy camper as well as they should have either trays or drink carriers to help take food to our rooms sine we all could not eat there. Also my room didn’t have toilet paper or towels in room but called them and they brought it right up.. rooms were clean but I did take my Lysol spray and disinfecting wipes to wipe down everything and bought my own mattress covers as well sheets and blankets and pillows.. since we are in the middle of covid19. Wasn’t taking any chances..
Hello Velma, thank you for being our guest and for letting us know about your stay. We are happy you enjoyed our location and breakfast. We will address the items you mention with housekeeping and hope we get to see you again soon.
Great place nice pple freindly staff..clean rooms..
Thank you
We are sorry to see the score 2 out of 5. We hope to meet your needs better the next stay at our hotel!
Thank you
It was pretty quite and easy to get to Seawall and clubs and restaurants
Thank you for the great review, please come stay with us when you come this way again.
Across the street from the beach. Nice updated pool
Thank you for a great review, please come and stay with us again.
Thank you for taking the time for review.
Thank You for the review!