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Recent guest reviews

We loved our large well lighted room and the parking lot also.

Nice place to stay

The room i stayed in the AC was not working. I was not able to sleep with that plus the bedbugs. It was disgusting.

At check in, I had trouble hearing and the staff member was short with me and I felt embarrassed and flustered. Overall, the establishment was clean but a bit worn. I was neither pleased nor displeased with my stay, but wouldn’t choose to stay there again.

We loved the large room. Very comfortable bed, very clean.

Facility was nicely updated and very clean. I specifically chose this hotel because of its indoor pool, which turned out to be closed, either due to COVID or because of renovations. This wasn't noted in the listing (as far as I could tell), though the desk clerk said it was.

Check in girl was great. Room was clean. Beds were comfortable. We knew it was to go breakfast bags. Called front desk at 8am and they told us the breakfast was done. When I checked out at 9:10, I asked if they ran out of breakfast or if it got done earlier. Lady said they were done at 9. I said we called down at 8 and asked and was told breakfast was done then. She completely ignored me and wouldn’t elaborate about the breakfast situation. Then she said she couldn’t give me a copy of my bill. We stayed at a BW the night before in a different location and got a copy. Rude!

Hotel is cleaner and newer when compared to other hotels in the area. It is located in the middle of the town but secure enough with a nice fence.

We arrived with children at night amd the staff was so helpful in getting us checked in quickly and with such professionalism and holiday cheer! Although we had to be on the riad for the holidays, the hotel was decorated and warm and felt like Christmas!!! I loved it!!!

Rooms seem to have zero noise isolation. I could hear my neighbors conversation and had to go over to ask her to keep it down at 2:30 am. Also during covid, breakfast was promised as a grab and go option. It turned out to be 1 apple and 1 granola bar. less than 200 calories per person. Seemed like more of an insult than just not having breakfast. I'm swearing off all best westerns for a bit.

Enjoyed pool time. Everything clean. Breakfast hostess over the top friendly and hard working.

Convenient location to eateries, shopping, gasoline, and the Interstate to continue travel....

We found everythihg we needed in great condition. Very good stay.

Nice place to stay. Bathrooms floor tile grout could use some scrubbing.

E Aztec Ave Gallup NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Fitness center

Located within a mile (2 km) of Gallup Cultural Center, Best Western Plus Gallup Inn & Suites is within 3 miles (5 km) of Gallup Indian Medical Center. This 69-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 69 individually decorated rooms feature washers/dryers, microwaves, and refrigerators. Guests can expect free WiFi and 39-inch LCD TVs. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

Built in 2015, the brand new Best Western Plus Gallup Inn & Suites offers an indoor pool, a gym, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Gallup Inn & Suites

Everyone (10) Couples (6) Family (14)
5
Family

We loved our large well lighted room and the parking lot also.

By on Oct 19, 2021

5
Family

Nice place to stay

By on Oct 9, 2021

Review comment responded on Oct 12, 2021

Thank you for staying with us! We appreciate your feedback!

2
Family

The room i stayed in the AC was not working. I was not able to sleep with that plus the bedbugs. It was disgusting.

By on Sep 28, 2021

Review comment responded on Sep 28, 2021

We apologize for the inconvenience of your stay. We hoped you address your concerns when the problems came up. Thank you for staying with us! We appreciate your feedback!

5
Everyone

By on Jul 4, 2021

Review comment responded on Jul 15, 2021

Thank you for staying with us! We appreciate your feedback!

3
Family

At check in, I had trouble hearing and the staff member was short with me and I felt embarrassed and flustered. Overall, the establishment was clean but a bit worn. I was neither pleased nor displeased with my stay, but wouldn’t choose to stay there again.

By on Apr 21, 2021

Review comment responded on Apr 21, 2021

Sorry for the inconvenience this may have caused you. Thank you for staying with us! We appreciate your feedback!

5
Partner Couples

We loved the large room. Very comfortable bed, very clean.

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Thank you for staying with us! We appreciate your feedback!

4
Family with small children Family

Facility was nicely updated and very clean. I specifically chose this hotel because of its indoor pool, which turned out to be closed, either due to COVID or because of renovations. This wasn't noted in the listing (as far as I could tell), though the desk clerk said it was.

By on Apr 1, 2021

Review comment responded on Apr 6, 2021

Thank you for staying with us! We appreciate your feedback!

4
Family

Check in girl was great. Room was clean. Beds were comfortable. We knew it was to go breakfast bags. Called front desk at 8am and they told us the breakfast was done. When I checked out at 9:10, I asked if they ran out of breakfast or if it got done earlier. Lady said they were done at 9. I said we called down at 8 and asked and was told breakfast was done then. She completely ignored me and wouldn’t elaborate about the breakfast situation. Then she said she couldn’t give me a copy of my bill. We stayed at a BW the night before in a different location and got a copy. Rude!

By on Mar 13, 2021

Review comment responded on Mar 18, 2021

We apologize for the inconvenience of the front desk clerk. Thank you for staying with us! We appreciate your feedback!

4
Partner Couples

Hotel is cleaner and newer when compared to other hotels in the area. It is located in the middle of the town but secure enough with a nice fence.

By on Feb 25, 2021

Review comment responded on Feb 25, 2021

Thank you for staying with us! We appreciate your feedback!

5
Family with small children Family

We arrived with children at night amd the staff was so helpful in getting us checked in quickly and with such professionalism and holiday cheer! Although we had to be on the riad for the holidays, the hotel was decorated and warm and felt like Christmas!!! I loved it!!!

By on Jan 1, 2021

Review comment responded on Jan 4, 2021

Thank you for staying us! We appreciate your feedback!

Best Western Plus Gallup Inn & Suites

910 E Aztec Ave, Gallup, NM 87301
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