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Recent guest reviews

Always a Pleasure staying here!

Really really friendly staff. You get the best deals for the spot on Orbitz

Everything was excellent, the staff, the room was cleanness. We had a problem with the shower drain, but we reported the next day, and it was fix. The bad experience that I still dealing and trying to resolve it, is that we check out on Sunday, Oct. 3, 2021, and on Monday, Oct. 4, I received a bill from the restaurant that I never visited.

My room smelled bad and had two dirty pillows. Staff gave me a new room in the morning. It’s time to start updating this place

We’ll maintained and friendly staff

Las instalaciones del hotel son muy buenas, la localización para ir de compras es inmejorable, el desayuno muy bueno aunque no así el personal de atención pues al menos la señora cubana que atiende en el desayuno es grosera, emite comentarios inapropiados, muy poco servicial, hace que tu experiencia no sea buena sin embargo al final de consumir tus alimentos si te dice que debes dejarle propina, por un servicio sumamente deficiente. Las restantes personas que atienen en el restaurante si son muy amables.

Big space, close to the mall

Que no haga. La limpieza todos los días

Close to the mall

La mayoria de las personas que atienden en la recepcion no atienden con amabilidad al cliente, son descorteses, descuidados, irrespetuosos

Clean and nice

Thank you Cece for making this stay worth it. I was going to given my stay a horrible review but she definitely went the extra step to accommodate for all the mishaps that occurred.j There was a loud banging and dripping in the wall maintenance said there was nothing they could do because the company would have to hire a professional to dig into the wall . The banging was excruciating and kept us up all night. I called downstairs and spoke to Dianne, she acted as though it was a bother to speak to us and help us & eventually said there was nothing she could do & we’d just have to deal with it. The next day I went down stairs and thankfull met cece, she was the opposite of Dianne and obviously puts a lot of value on customer appreciation. She helped me by making accommodations for me to change rooms and also helped me add an extra night to our stay which Dianne also told me she could not help me with because “we’re completely booked” Thank you cece

We were there for 4 days and we never got room service or clean towels. Our key would not work for our room. We would have to stand outside our room at least time minutes before the key finally opened the door. The male staff person was sort of rude when we checked in and they did not inform us about the $50 per night deposit for the room.

Close to everything Across from the mall Places to eat, get, gas right nearby

el hotel tiene una empleada espectacular , su atencion hacia nosotros fue excelente , no recuerdo su nombre pero su horario de trabajo es de 11pm a 6am y esta en el lobby se que es originaria de Africa . Es la persona con mas alegria y con mas empeno en hacer su trabajo excelente Gracias por tu amable atencion

The hotel is located right across the Sawgrass outlet mall. It’s convenient to all restaurants and shopping. Staffs are wonderful. The hotel is little outdated. It need some remodeling. We enjoyed our stay there. We will stay again. Hopefully by then we can the newer facelift of the hotel.

Staff was impolite. Cookies were great. Room was the wrong one. Staff not willing to fix because I booked through a third party. Don’t know why they deal with a third party company if they can only blame them for the mistake and apologize they can do nothing to help

This hotel is exelent for shopping in the sawgrass mall.

West Sunrise Boulevard Sunrise FL

Hotel highlights

  • Walking distance to Sawgrass Mills
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Sawgrass Mills is a short stroll from DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills, and other popular attractions like BB&T Center are within a couple of miles (3 km). This 4-star hotel has 252 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11 AM.


Rooms

All 252 air-conditioned rooms provide microwaves, coffee makers, and free weekday newspapers. 55-inch LED TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Laptop-compatible safes, ironing boards, and desks are also available. Weekly housekeeping is available.


Property features

Guests staying at DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Deluxe Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Presidential Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills

Everyone (27) Couples (4) Family (18)
5
Everyone

Always a Pleasure staying here!

By on Nov 23, 2021

Review comment responded on Nov 23, 2021

Always a pleasure to have you stay with us Senovia!

4
Family

Really really friendly staff. You get the best deals for the spot on Orbitz

By on Nov 19, 2021

Review comment responded on Nov 19, 2021

We appreciate the great feedback about the staff and their service. Thank you.

3
Friends

Everything was excellent, the staff, the room was cleanness. We had a problem with the shower drain, but we reported the next day, and it was fix. The bad experience that I still dealing and trying to resolve it, is that we check out on Sunday, Oct. 3, 2021, and on Monday, Oct. 4, I received a bill from the restaurant that I never visited.

By on Oct 8, 2021

Review comment responded on Oct 11, 2021

We appreciate the great comments and apologize about any billing issue in the restaurant. Be sure to contact our accounting department so they can research and resolve.

2
Business Business

My room smelled bad and had two dirty pillows. Staff gave me a new room in the morning. It’s time to start updating this place

By on Aug 24, 2021

Review comment responded on Aug 24, 2021

We apologize that your stay was not as expected. We will share your comments with the Housekeeping team as a learning experience.

5
Family

We’ll maintained and friendly staff

By on Aug 9, 2021

Review comment responded on Aug 10, 2021

Thank you! We are glad to see that we exceeded your expectations! We look forward to serving you again.

5
Family

Las instalaciones del hotel son muy buenas, la localización para ir de compras es inmejorable, el desayuno muy bueno aunque no así el personal de atención pues al menos la señora cubana que atiende en el desayuno es grosera, emite comentarios inapropiados, muy poco servicial, hace que tu experiencia no sea buena sin embargo al final de consumir tus alimentos si te dice que debes dejarle propina, por un servicio sumamente deficiente. Las restantes personas que atienen en el restaurante si son muy amables.

By on Jul 3, 2021

Review comment responded on Jul 3, 2021

Gracias por tus comentarios. Nos disculpamos por su servicio poco satisfactorio en el restaurante y puede estar seguro de que se ha hablado de los asociados con respecto a sus comentarios para evitar que se repita en el futuro. Agradecemos que nos haga su opción preferida en el área y esperamos que se quede con nosotros nuevamente y nos permita brindar una experiencia mucho mejor.

5
Everyone

By on Jun 22, 2021

Review comment responded on Jul 2, 2021

Thank you for the great score! We are glad to see that we exceeded your expectations.

5
Everyone

Big space, close to the mall

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you! Glad to see we impressed you!

5
Friends

Que no haga. La limpieza todos los días

By on Jun 14, 2021

Review comment responded on Jun 14, 2021

Thank you for the great review. Yes, as many hotels are doing the same, we are limiting room cleanings to ensure our staff safety as well as our guests safety. We look forward to the time when everyone has been vaccinated and we can go back to cleaning stay over rooms.

4
Everyone

Close to the mall

By on Jun 11, 2021

Review comment responded on Jun 12, 2021

Thanks for staying with us. We appreciate your feedback!

DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills

13400 West Sunrise Boulevard, Sunrise, FL 33323
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