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Recent guest reviews

Very clean and very bright lights at night, How ever the pool was closed because of winter season!!

Mostly warm water in bathroom. Door to bathroom is coming unhinged. No one answers phone during many hours of the day. Nice pool!! Good grab and go breakfast.

its all good

Access to mall area and everything else

This hotel used to be a Fairfield Inn. There was a sign on the door saying they currently couldn’t rent rooms due to a sanitary condition. The room smelled awful, but we were tired , went to bed. I do not reccomend this place

Over all this place was ok, i stayed 1 week not once did house cleaning came to clean up at all, to restock the tissue paper.

receptionist not friendly, didnt listen to concerns regardng the room e.g. the horrendous condition the office chair was in..the shower leaked .. very dissapointed sfter staying there at least 10 other times

There was not enough space. Felt gloomy. We saw a roach crawling on the wall.

the room wasnt up to par.. very small. not worth the money

I have stayed before at this location but a year later it was just horrible maintenance, dusty, dirty carpets, stained, no reception or TV in working order, no maintenance, one staff person who could not leave counter. I was afraid to sleep in the bed because of possible bed bugs! Yuk for rating!

Right by the mall easy access to restaurants. Everything was so easy to get to and even Walmart was just around the corner.

I liked the room, it was comfortable. I did not like the way the bath tub looked. It needed to cleaned better

I put stuff in the mini fridge expecting it to be working. The next morning I got my stuff out to find the food was warm and no good. The lobby attendant was not very sympathetic to this.

There was always very loud noises coming from the rooms next to me.

The pics in the lounge don’t match n no wash cloths in room, since didn’t drain while washing face etc but very friendly staff that night.

Old property and not very clean. TV remote didn’t work for the cable box, and stuck on one channel. Sheets and comforters were white with stains. Carpets and baseboards were gross and door did not feel very securely locked.

Friendliness of staff. Have stayed there several times.

Everything 10. stars 😀 The Staff was wonderful . Very helpful and informative. I will make the RedLion

Extremely Comfortable . The rooms are nice and clean and breakfast was hot and a great variety The Staff ALL are very helpful and informative. Its Been a real pleasure staying here.

Cross Creek Mall Fayetteville NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Westover, Red Lion Inn & Suites Fayetteville at Cross Creek Mall is a short stroll from Cross Creek Mall and within a 5-minute drive of Fort Bragg. This 129-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. Get a pick-me-up at the coffee shop/café.


Rooms

All 129 rooms provide coffee makers, phones, and ironing boards. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.


Property features

Red Lion Inn & Suites Fayetteville at Cross Creek Mall features a gym, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Premium Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible (Roll In Shower)

1 King Bed | Sleeps 3

Guest reviews for Red Lion Inn & Suites Fayetteville at Cross Creek Mall

Everyone (27) Couples (9) Business (2) Family (21) Other (2)
5
Family

Very clean and very bright lights at night, How ever the pool was closed because of winter season!!

By , from Jacksonville on Oct 12, 2021

3
Partner Couples

Mostly warm water in bathroom. Door to bathroom is coming unhinged. No one answers phone during many hours of the day. Nice pool!! Good grab and go breakfast.

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

Thank you for the feedback. We are saddened to see you were not pleased with your accommodations and we are sorry for the issues with your room; our team will address each of your concerns promptly. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time.

5
Family

its all good

By on Jun 25, 2021

Review comment responded on Jun 25, 2021

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you enjoyed your stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

4
Everyone

Access to mall area and everything else

By on Jun 12, 2021

Review comment responded on Jun 14, 2021

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to see that you had a great stay. We take great pride in meeting your expectations and strive to improve on every visit. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

2
Family

This hotel used to be a Fairfield Inn. There was a sign on the door saying they currently couldn’t rent rooms due to a sanitary condition. The room smelled awful, but we were tired , went to bed. I do not reccomend this place

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We're saddened to see that you were not happy with your stay. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time!

1
Everyone

By on Oct 10, 2020

Review comment responded on Oct 12, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time

3
Business Business

Over all this place was ok, i stayed 1 week not once did house cleaning came to clean up at all, to restock the tissue paper.

By , from Savannah on Oct 2, 2020

Review comment responded on Oct 2, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. We are delighted to hear that you enjoyed your stay. We take great pride in not only meeting, but exceeding your expectations. As with most hotels nationwide with this pandemic, our property had to make the tough decision to limit our staff. With the limited staff several amenities that are normally afforded to our guests are temporarily suspended, this includes housekeeping and breakfast. We truly thank you for your understanding during this difficult time. Your feedback is integral to our ability to continue to improve our service and we’re glad to see that we have done well on your recent visit with us. Thank you again for your time and come visit us again soon!

2
Family Family

receptionist not friendly, didnt listen to concerns regardng the room e.g. the horrendous condition the office chair was in..the shower leaked .. very dissapointed sfter staying there at least 10 other times

By on Sep 6, 2020

Review comment responded on Sep 7, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. If you don't mind please email me with the concerns that you had so that we can pass them to the appropriate manager for resolution. Thank you again for your time.

2
Family

There was not enough space. Felt gloomy. We saw a roach crawling on the wall.

By on Sep 4, 2020

Review comment responded on Sep 7, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Please email me with your concerns and the room you stayed in so we can forward to the appropriate manager for resolution troy.billups@prismhotels.com.Thank you again for your time.

3
Family

the room wasnt up to par.. very small. not worth the money

By , from NC on Aug 5, 2020

Review comment responded on Aug 5, 2020

Thank you for sharing your experience at Red Lion Inn and Suites Fayetteville Cross Creek Mall. Your feedback is integral to our ability to continue to improve our service. Your feedback will be shared with the appropriate team members so that we are able to better our hotel operations for the future. Thank you again for your time.

Red Lion Inn & Suites Fayetteville at Cross Creek Mall

562 Cross Creek Mall, Fayetteville, NC 28303
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