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Recent guest reviews

Crack house. Building reeked of marijuana. Undesirables through out property

Found false eye lashes in our bed and on the floor. The room did not get serviced. We asked the desk 4 times to give use clean towels. It was done we asked to speak to the manager. She took care of new towels and changing out sheets her. Door lock did not work properly. Key card kept canceling and we would not have to be

I did not like the service everytime i ask for something they put on hold have to keep going to them stuff did not work properly ect all in general will not be a place to stay at again would not recomend it to anyone

There wasn’t anything to recommend this property. The facilities were subpar and the ‘non-smoking’ room was overpowered by the overall stench from the halls. Complimentary coffee un-drinkable Not even a toilet paper holder Stairways dirty, drawers dirty, surfaces dirty Electrical outlets not operational Door handles odd No donor disturb sign Property without signage or street lighting Noisy and not sound proofed room Probably should have slept in my car Left early and didn’t stay the second night

Property was in pretty bad shape. I reserved a king bed and was told that only a queen was available. The television was a 25" tube. The toilet seat was spray painted off white and the paint was peeling revealing a filthy seat. The shower head appeared to be clogged with hard water and only permitted a few stray streams of water. The furniture in the room was stained, and dirty. There was no sign on the building. While I didn't see any bugs, I felt so uncomfortable in the room that I left the light on while I slept, just in case. There were very few cars in the parking lot, but there were many guests sitting around outside. They appeared to be long term tenants of the property. I travel to the area several times a year. I only stayed one night and wont stay there again.

Whole place smelled like smoked. And looked like people were actually living there. Bed had stains all over it. The bathrooms were not clean. Needless to say. We che ked out and found a new hotel.

We were attending Cornel University graduation weekend and this was the only hotel we found within reasonable distance. Hotel hallways smelled like cigarette and there were cigarette butts and dirt on the hallways. There were dogs barking. We didn't know the hotel accepted dogs. The room was as skimpy as can be. The smallest pillows ever. Bedspread was ugly and worn out. Cigarette marks on recliner. No iron or ironing board. Charging station didn't work. Room smelled like cigarette even though we requested a non-smoking room. Curtain on window was falling. Shower didn't work so we used ice bucket to take a bath. Thank God we arrived at 10:30pm and left the next day at 8am!! The worst hotel ever!

First of all the name and address to the hotel is incorrect. Upon arriving, the parking lot was dark. Doors to the lobby are manual making it difficult to carry luggage through. Staircase to upper floor for guest use but no elevator making it cumbersome to carry baggage. Hall smelled of smoke as if there may have been a recent fire in the building. This was the filthiest, creepiest, smelliest place. Room smelled moldy and gave us bronchial symptoms. All linens were soiled. Commode had black fungus growing in it. Department of Health should investigate. The staff was courteous and considerate when we asked for a refund.

They did not have my reservation. Confirmed it two days in advance. Got there no room for the week. Sucks Staff sucks .

Should not be a franchise of any kind! Claims to be a budget inn but has motel 6 signage. More residents than guests. Would call it more of a low income type housing.

rooms are filthy. floor not even vacuumed. no elevator, forced to lug baggage up to second floor. not even a small refrigerator in room. needed to write down itinerary number, so I could cancel second night booked, there was no stationary in room. I ripped a page from the phone book, for paper, luckily, I had a pen. Stay elsewhere!

Route 17 Horseheads NY

Hotel highlights

  • Free continental breakfast on weekends
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Located within a mile (2 km) of Museum at the Depot, Americas Best Value Inn Horseheads is within 3 miles (5 km) of Bethany Village. This 30-room motel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:30 AM.


Rooms

All 30 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Microwaves, refrigerators, and phones are other standard amenities.


Property features

Guests of Americas Best Value Inn Horseheads enjoy free WiFi in public areas, a business center, and express check-in. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include express check-out, laundry facilities, and a vending machine.

Room options

Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Americas Best Value Inn Horseheads

Everyone (10) Family (1)
1
Family

Crack house. Building reeked of marijuana. Undesirables through out property

By on Oct 4, 2021

Review comment responded on Oct 13, 2021

Dear Rich, The comfort and safety of our guests are of the utmost importance to us. We assure you that illicit activities are not permitted on our premises. In the future, please do not hesitate to notify our team of any concerns so that we can immediately look into them and ensure a wonderful stay.

2
Friends

Found false eye lashes in our bed and on the floor. The room did not get serviced. We asked the desk 4 times to give use clean towels. It was done we asked to speak to the manager. She took care of new towels and changing out sheets her. Door lock did not work properly. Key card kept canceling and we would not have to be

By on Jun 1, 2021

Review comment responded on Jun 9, 2021

The experience you've described is a poor reflection of the standards we uphold, and we can't apologize enough. Our housekeeping team will use your feedback to improve their performance, and we will also have maintenance look into our door locks and ensure they're functioning properly. Our goal is to deliver unbeatable value, so we ask that you consider giving us another try on your next trip to the area.

5
Everyone

By on Dec 7, 2019

2
Everyone

By on Nov 21, 2019

2
Everyone

I did not like the service everytime i ask for something they put on hold have to keep going to them stuff did not work properly ect all in general will not be a place to stay at again would not recomend it to anyone

By on Nov 9, 2019

1
Everyone

There wasn’t anything to recommend this property. The facilities were subpar and the ‘non-smoking’ room was overpowered by the overall stench from the halls. Complimentary coffee un-drinkable Not even a toilet paper holder Stairways dirty, drawers dirty, surfaces dirty Electrical outlets not operational Door handles odd No donor disturb sign Property without signage or street lighting Noisy and not sound proofed room Probably should have slept in my car Left early and didn’t stay the second night

By on Oct 8, 2019

1
Business Business

Property was in pretty bad shape. I reserved a king bed and was told that only a queen was available. The television was a 25" tube. The toilet seat was spray painted off white and the paint was peeling revealing a filthy seat. The shower head appeared to be clogged with hard water and only permitted a few stray streams of water. The furniture in the room was stained, and dirty. There was no sign on the building. While I didn't see any bugs, I felt so uncomfortable in the room that I left the light on while I slept, just in case. There were very few cars in the parking lot, but there were many guests sitting around outside. They appeared to be long term tenants of the property. I travel to the area several times a year. I only stayed one night and wont stay there again.

By on Aug 14, 2019

1
Everyone

Whole place smelled like smoked. And looked like people were actually living there. Bed had stains all over it. The bathrooms were not clean. Needless to say. We che ked out and found a new hotel.

By on Sep 30, 2018

1

this hotel was awful! don't stay here!

Everyone

We were attending Cornel University graduation weekend and this was the only hotel we found within reasonable distance. Hotel hallways smelled like cigarette and there were cigarette butts and dirt on the hallways. There were dogs barking. We didn't know the hotel accepted dogs. The room was as skimpy as can be. The smallest pillows ever. Bedspread was ugly and worn out. Cigarette marks on recliner. No iron or ironing board. Charging station didn't work. Room smelled like cigarette even though we requested a non-smoking room. Curtain on window was falling. Shower didn't work so we used ice bucket to take a bath. Thank God we arrived at 10:30pm and left the next day at 8am!! The worst hotel ever!

By , from Rochester, NY on May 29, 2018

1

disgusting is too good a word.

Everyone

First of all the name and address to the hotel is incorrect. Upon arriving, the parking lot was dark. Doors to the lobby are manual making it difficult to carry luggage through. Staircase to upper floor for guest use but no elevator making it cumbersome to carry baggage. Hall smelled of smoke as if there may have been a recent fire in the building. This was the filthiest, creepiest, smelliest place. Room smelled moldy and gave us bronchial symptoms. All linens were soiled. Commode had black fungus growing in it. Department of Health should investigate. The staff was courteous and considerate when we asked for a refund.

By , from South Carolina on Oct 13, 2017

Americas Best Value Inn Horseheads

4133 Route 17, Horseheads, NY 14845
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