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Recent guest reviews

There was a misunderstanding when I booked my room and the property upgraded me for free.

Our room was clean and comfortable. Loved how quiet the area is. Friendly staff. Price reasonable. Will definitely stay again. The only negative for us was the cooking grease smell from Ruby's when entering the lobby, as it is not walled off. The elevator should be vacuumed more often and if possible a better shampoo and conditioner offered.

Beautiful lobby. Mia, our bartender and server was outstanding.

...

Check in was fast and easy, and the restaurant for dinner onsite was delicious. The room was spacious and clean. The WiFi was terrible, though, and the pool area was . . . not great. Overall, a fine place to stop for the evening on the way to/from Tahoe. Would definitely stay here again.

Nicely designed interior. Was impressed as soon as i walked in the door. However, it went downhill from there. Bathroom was not clean, restaurant was not open, and a bag with two granola bars, orange juice, and a water did not constitute a breakfast, free or otherwise! The only thing my wife could use was the water.

Restaurant was disappointing. Chicken Parmesan, recommended by server, was a microwaved mess. Did not need to hear the bartender/chefs time in prison tales audible all over the room.

Advertising as Parlor rooms available which is what we booked. Turns out there is no sitting room just a standard double sink in bathroom. WiFi is slow and unreliable, breakfast not available most days because they kept closing the restaurant. When asked management about it apparently there was breakfast bags we were never offered or told about when I directly asked about breakfast at check-in. Walls are so thin my family was threatened with calling the cops because it was apparently to loud at 830pm when we were trying to pack. No room service so everyone was piling trash in hallways which made for unsanitary conditions. Renovations are only on outside and lobby. Once inside everything else is dated and old. Don't waste your money as this is not the shabby chic hotel advertised online. Not to mention I question how safe the location is because a teenager was brutally murdered while at work at the McDonald's practically across the street the first night we were there. All in all horrible experience. Reported everything to management who seemed apologetic but that was about it. I definitely won't be staying here again with my family.

Beautiful lobby. Very nice grounds. We had a suite and it truly was a suite. Sometimes it’s just a bigger room with a kitchen. This had a separate large bedroom, separate bathroom and then a very large living, dining and kitchen with a full fridge. The room was not updated, but it perfectly met our needs.

The staff have all been incredibly friendly. The room and the hotel are very clean and well kept

Nice place to stay, good sleep safe area. I recommend to all.

Idaho St Elko NV

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Within a short walk of Maverick Casino, Shutters Hotel is within 2 miles (3 km) of Elko Convention Center. This 84-room, 3.5-star hotel has an indoor pool along with free self parking and a free airport shuttle.


Dining

Free on-the-go breakfast is served each morning from 5:30 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.


Rooms

All 84 rooms provide iPod docks, microwaves, and refrigerators. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards.


Property features

At Shutters Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a spa tub, a 24-hour business center, and laundry facilities.

Room options

Standard, King Bed, Accessible, Tub, Non Smoking

1 King Bed | Sleeps 2

King Suite, Non Smoking

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Standard, Two Double Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Shutters Hotel

Everyone (15) Couples (6) Business (1) Family (9) Other (1) Friends (1)
4
Family with small children Business Business

There was a misunderstanding when I booked my room and the property upgraded me for free.

By on Nov 12, 2021

Review comment responded on Nov 12, 2021

Thank you Celeste for staying at Shutters Hotel in Elko. We appreciate you leaving a review and feedback on your stay. Stay well Celeste! We hope you stay with us again soon.

5
Partner Couples

Our room was clean and comfortable. Loved how quiet the area is. Friendly staff. Price reasonable. Will definitely stay again. The only negative for us was the cooking grease smell from Ruby's when entering the lobby, as it is not walled off. The elevator should be vacuumed more often and if possible a better shampoo and conditioner offered.

By on Oct 12, 2021

Review comment responded on Oct 13, 2021

Thank you Susan for staying at Shutters Hotel in Elko. We appreciate you leaving a review and your feedback on your stay. We hope you stay with us again. Stay well Susan!

5
Family Friends

Beautiful lobby. Mia, our bartender and server was outstanding.

By on Jul 31, 2021

Review comment responded on Aug 6, 2021

Greetings, Thank you for your feedback! We will pass this along to Mia we are glad to hear the positive feedback for staff!

5
Everyone

By on Jul 30, 2021

2
Everyone

...

By on Jul 4, 2021

Review comment responded on Jul 6, 2021

Thank you for choosing the Shutters Hotel.

4
Family Family with small children

Check in was fast and easy, and the restaurant for dinner onsite was delicious. The room was spacious and clean. The WiFi was terrible, though, and the pool area was . . . not great. Overall, a fine place to stop for the evening on the way to/from Tahoe. Would definitely stay here again.

By on Jul 2, 2021

Review comment responded on Jul 6, 2021

We are glad you stayed with us and we look forward to your return visit. Thank you for posting a review of our hotel!

2
Partner Couples

Nicely designed interior. Was impressed as soon as i walked in the door. However, it went downhill from there. Bathroom was not clean, restaurant was not open, and a bag with two granola bars, orange juice, and a water did not constitute a breakfast, free or otherwise! The only thing my wife could use was the water.

By on Apr 28, 2021

Review comment responded on Apr 28, 2021

Thank you for leaving us a review. We are sorry to hear that we did not meet expectations during your stay. If there is anything that we can do for you at this time, please let us know. Safe Travels.

5
Everyone

Restaurant was disappointing. Chicken Parmesan, recommended by server, was a microwaved mess. Did not need to hear the bartender/chefs time in prison tales audible all over the room.

By on Apr 14, 2021

Review comment responded on Apr 14, 2021

Thank you for leaving us a review. We are sorry to hear that we fell short of expectations during your most recent stay. Please let us know if there is anything that we can do for you at this time. Safe Travels!

2
Family Family

Advertising as Parlor rooms available which is what we booked. Turns out there is no sitting room just a standard double sink in bathroom. WiFi is slow and unreliable, breakfast not available most days because they kept closing the restaurant. When asked management about it apparently there was breakfast bags we were never offered or told about when I directly asked about breakfast at check-in. Walls are so thin my family was threatened with calling the cops because it was apparently to loud at 830pm when we were trying to pack. No room service so everyone was piling trash in hallways which made for unsanitary conditions. Renovations are only on outside and lobby. Once inside everything else is dated and old. Don't waste your money as this is not the shabby chic hotel advertised online. Not to mention I question how safe the location is because a teenager was brutally murdered while at work at the McDonald's practically across the street the first night we were there. All in all horrible experience. Reported everything to management who seemed apologetic but that was about it. I definitely won't be staying here again with my family.

By , from VA on Nov 6, 2020

Review comment responded on Nov 6, 2020

Greetings, Thank you for your recent stay with us. If there is anything I can do to make your future stay better please let me know.

2
Everyone

By on Sep 26, 2020

Review comment responded on Sep 29, 2020

Greetings, Thank you for the review. We appreciate your feedback. If there is anything I can do to make your future stay better please let me know.

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