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Recent guest reviews

We got snowed in .... The staff was very accomodating to our needs.

Kitchenette room was perfect for us to cook a dinner and was supplied with decent pans and eating utensils. The room was insulated well and the door very thick making hallway noise almost inaudible. VERY nice breakfast eating area and food. Close to a great grocery across the street called Woodmen's, great place to get supplies for dinner. Very new facility.

I checked into this hotel due to a family crisis. It was close to midnight, I was tired and emotionally drained. I was met with annoyance and even some hostility. I asked about the rate, discussed the rate and any chance for a reduction. I was met with rudeness. I know that rates can often be negotiated at the end of the day if they want to make sure they are filling a room. The whole exchange was exceedingly uncomfortable and unpleasant. Lastly, when the clerk was about to give me my room key, she suddenly pulled back as I had let out a sigh... and would not give me my key until after I said that I was just tired and wanted to get some sleep. It was horrible and embarrassing and just downright rude. I will NEVER go to that hotel again and I will tell all my friends about this horrible experience. To top it off, I have talked, in person, to the guest services manager and left a message for the hotel manager with absolutely no return call or follow up. POOR POOR service.

Bluestem Blvd Altoona WI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Staybridge Suites Eau Claire - Altoona, an IHG Hotel is located within a few miles (5 km) of Schlegelmilch-McDaniel House and Children’s Museum of Eau Claire. This 3-star hotel has 135 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

All 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities.


Property features

Guests staying at Staybridge Suites Eau Claire - Altoona, an IHG Hotel enjoy an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, Kitchen

1 Queen Bed | Sleeps 3

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 Queen Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking, Kitchen

2 Double Beds | Sleeps 5

Suite, 2 Bedrooms, Non Smoking, Kitchen

2 Double Beds | Sleeps 7

Guest reviews for Staybridge Suites Eau Claire - Altoona, an IHG Hotel

Everyone (6) Family (3)
5
Everyone

By on Apr 30, 2021

Review comment responded on May 11, 2021

HI, Thank you for rating our hotel. Have a great day, Justin AGM

5
Everyone

By on Mar 27, 2021

Review comment responded on Apr 8, 2021

Hi, Thank you for rating our hotel. Have a great day! Justin AGM

3
Family

By on Feb 14, 2021

Review comment responded on Feb 14, 2021

Hi, Thank you for rating our hotel. Have a great day, Justin Vilhauer Guest Service Manager

5
Everyone

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

HI! Thank you for rating our hotel. Have a great day, Justin Vilhauer Guest Service Manager

5
Everyone

By on May 5, 2019

Review comment responded on May 6, 2019

HI, Thank you for rating our hotel. Have a great day, Justin Vilhauer Guest Service Manager

5
Family Family

We got snowed in .... The staff was very accomodating to our needs.

By on Mar 1, 2019

Review comment responded on Mar 1, 2019

HI, Thank you for taking the time to review our hotel. I am glad you enjoyed our accommodating staff. We love to spoil our guests. We hope to see you again soon. Have a great day, Justin Vilhauer Guest Service Manager

5
Everyone

Kitchenette room was perfect for us to cook a dinner and was supplied with decent pans and eating utensils. The room was insulated well and the door very thick making hallway noise almost inaudible. VERY nice breakfast eating area and food. Close to a great grocery across the street called Woodmen's, great place to get supplies for dinner. Very new facility.

By , from MI on Nov 2, 2018

Review comment responded on Nov 3, 2018

HI Ami, Thank you for taking the time to review our hotel. I am glad you enjoyed your suite with a fully equipped kitchen. Thank you for choosing the Staybridge Suites Eau Claire - Altoona for your lodging needs. We hope to see you again soon. Have a great day, Justin Vilhauer Guest Service Manager

2

worst check in experience ever!!!

Everyone

I checked into this hotel due to a family crisis. It was close to midnight, I was tired and emotionally drained. I was met with annoyance and even some hostility. I asked about the rate, discussed the rate and any chance for a reduction. I was met with rudeness. I know that rates can often be negotiated at the end of the day if they want to make sure they are filling a room. The whole exchange was exceedingly uncomfortable and unpleasant. Lastly, when the clerk was about to give me my room key, she suddenly pulled back as I had let out a sigh... and would not give me my key until after I said that I was just tired and wanted to get some sleep. It was horrible and embarrassing and just downright rude. I will NEVER go to that hotel again and I will tell all my friends about this horrible experience. To top it off, I have talked, in person, to the guest services manager and left a message for the hotel manager with absolutely no return call or follow up. POOR POOR service.

By , from Chippewa Falls on Apr 7, 2017

Review comment responded on Apr 9, 2017

Hi Dissatisfied, When you make pre-paid reservations through third-party reservations, nothing can be changed. You pay the company and they have a set rate. Once our night auditor told you this, you got very angry and combative. It is common practice to get license plate, make and model due to security reasons and when she asked you to retrieve you threw down the pen and were very rude and wouldn't get that information. That is why she held the key back. I talked to you about this about a couple weeks afterwards about this. I reviewed the video footage and what I said above is what I found which correlates with our night auditor. Have a great day, Justin Vilhauer Guest Service Manager

Staybridge Suites Eau Claire - Altoona, an IHG Hotel

1515 Bluestem Blvd, Altoona, WI 54720
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