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Recent guest reviews

Friendliest staff ! Great view of burj khalifa and great rooftop pool and lounge

Everything about my stay was fantastic! The hotel was excellent, and the staff was very friendly.

The hotel was beautiful couldn’t ask for anything more. Staff was excellent would recommend this hotel to anyone traveling to Dubai.

Everything in this hotel was great. Staff is very amazing

I thought the hotel wasn't nice in the beginning but I was amazed when I saw the rooms and I am defiantly coming back here. it was close to everything

Nice place, great location. Great staff, nice rooms.

Excellent service and great food.. People were friendly and would solve our problems immediately then would follow up just in case something is wrong.

I always try to stay in Shangri-La's while I am in Asia as the service is always top-notch. This was not very different from that. The staff is very kind, room very comfortable and breakfast was delicious. The staff handled any issue we had with a great attitude and made us feel at home for our week long stay. I did not get her name however, both my girlfriend and I loved our conversation with your French intern. She always tried to help, asked about our days and was over all just super friendly.

Sheikh Zayed Road Dubai

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Trade Center, Shangri-La Dubai is adjacent to Sheikh Zayed Road and a short stroll from City Walk. This 302-room, 5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.


Dining

Relish the international cuisine at Dunes Cafe, one of 3 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

The 302 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and free local calls. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, desks, and desk chairs are also available.


Property features

Shangri-La Dubai features a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 315 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a health club, a steam room, and an outdoor tennis court.

Room options

Deluxe Room, 2 Twin Beds, Burj View

2 Twin Beds | Sleeps 4

Deluxe Room, 1 King Bed, Burj View

1 King Bed | Sleeps 4

Deluxe Room, 2 Twin Beds, Sea View

2 Twin Beds | Sleeps 4

Deluxe Room, 1 King Bed, Sea View

1 King Bed | Sleeps 4

Guest reviews for Shangri-La Dubai

Everyone (5) Couples (1) Family (2)
5
Friends

Friendliest staff ! Great view of burj khalifa and great rooftop pool and lounge

By on Jan 2, 2020

Review comment responded on Jan 5, 2020

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Dubai and sharing your valuable feedback on Expedia. We are happy to read that you found our colleagues very friendly and enjoyed the beautiful views of Burj Khalifa during your visit. We are grateful to learn we were able to make your stay memorable and it was a great privilege to take care of you. We look forward to welcoming you back on your next visit at Shangri-La Hotel, Dubai. Yours sincerely, Hakan Ozel General Manager

5
Friends

Everything about my stay was fantastic! The hotel was excellent, and the staff was very friendly.

By on Oct 30, 2019

Review comment responded on Oct 31, 2019

Dear Guest, Thank you for taking your precious time to share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the best attention and comfort they deserve, we are very happy to note that you had a fantastic stay with us and that you enjoyed the friendly services rendered by our colleagues. Thank you for your positive remarks, it was indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5
Family Family

The hotel was beautiful couldn’t ask for anything more. Staff was excellent would recommend this hotel to anyone traveling to Dubai.

By on Oct 19, 2019

Review comment responded on Oct 21, 2019

Dear Guest, Thank you for your great review posted on Expedia following your stay at Shangri-La Hotel, Dubai. We are delighted to read that you had a wonderful guest experience and were satisfied with the great hospitality of our colleagues. We aim to delight and provide all our guests with the highest standards of service and experience and our people are our most valued assets. It is through comments such as yours do we all, strive to provide the service straight from the heart. Thank you again for your valuable feedback and recommendation, we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel, General Manager

4
Everyone

Everything in this hotel was great. Staff is very amazing

By on Jan 29, 2019

Review comment responded on Jan 30, 2019

Dear Guest, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay with us, and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5
Everyone

I thought the hotel wasn't nice in the beginning but I was amazed when I saw the rooms and I am defiantly coming back here. it was close to everything

By on Nov 28, 2018

Review comment responded on Dec 1, 2018

Dear Guest, Thank you for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to post your detailed feedback on Expedia. Shangri-La Hotel, Dubai has been serving our precious guests for 15 years. We believe that our caring, considerate and traditional Asian service coming straight from our hearts is what makes us different. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Please do not hesitate to contact us should you need any assistance. Yours sincerely, Hakan Ozel, General Manager

5
Everyone

By on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Guest, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5
Everyone

Nice place, great location. Great staff, nice rooms.

By on Oct 21, 2018

Review comment responded on Oct 21, 2018

Dear Guest, Thank you for taking the time to write your experience with us on Expedia. It is through valuable feedback such as yours that we are able to continuously improve our service standards. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

5
Everyone

Excellent service and great food.. People were friendly and would solve our problems immediately then would follow up just in case something is wrong.

By on Aug 18, 2018

Review comment responded on Aug 28, 2018

Dear Guest, Thank you for your feedback. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With kind regards Hakan Ozel General Manager

5
Couples

I always try to stay in Shangri-La's while I am in Asia as the service is always top-notch. This was not very different from that. The staff is very kind, room very comfortable and breakfast was delicious. The staff handled any issue we had with a great attitude and made us feel at home for our week long stay. I did not get her name however, both my girlfriend and I loved our conversation with your French intern. She always tried to help, asked about our days and was over all just super friendly.

By , from Bloomington, IN on Jun 29, 2018

Review comment responded on Jul 17, 2018

Dear Caleb, Thank you for taking your precious time to write and share your experience on Expedia. We are delighted that you enjoyed your stay with us and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

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