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Recent guest reviews

For the time we arrived at the hotel, to the time we checked in, the staff were more than helpefull. We reserved two rooms with double quin beds, but during the check In, I wanted to change one to a king bed on a higher floor, and the staff were more than happy to accommodate. The room were big and clean, and my toodler bed was already setted up in the room without requesting it. The service was impacable. Every time you called and made any request, someone was at your door in few minutes. I cannot understand why people make complaints for anything and everything about this Hotel; although, their staffing are alwas happy to assist. The beeach was closed two days before my check-out due constructions or improvements, but the Hotel managed to accommodate the guests, not only with transportation to another beach, but also a 25% reduction for beverages and foods to the another beach nearby. I undertand this may sound like inconvenient to some people, but please give me a break, constructions are part of improvements. If you know that in advance, then book your Hotel somewhere else. Do not give this Hotel a bad reputation because of your own decision. Do you want them to stop the construction becasue of you.

Beautiful view from the rooms. Hotel had amazing family pool and private beach. Breakfast was okay. There is small supermarket store on the opposite road just in case you need something in emergency.

Great play yo stay. Highly recommended. Would go back again.

I liked the wide variety of food and pool areas. The one thing that I didn’t like was are first three days we realized that the Air conditioning was not blowing cold air like it should be. After we realized they fixed it. Would of been better if working correctly from beginning.

Hotel is under construction with the beach. Also the pool is blocked off so you can not see the beach and the beach is extremely small right now and they will lose it all shortly

A lot of construction along the beach and high priced food options in the hotel. The staff was always kind and always tried their best to meet requests.

Staff was awesome! Room was spectacular! The view was beautiful!

It's a very nice 5-star hotel, but milks you for cash any chance it can.

Palm Jumeirah Dubai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Palm Jumeirah, Fairmont The Palm is within a 15-minute drive of popular attractions such as Emirates Golf Club and Ski Dubai. This 381-room, 5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.


Dining

This hotel is home to 10 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Fairmont The Palm's 381 soundproofed rooms provide balconies, minibars, and espresso makers. Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also available.


Property features

Fairmont The Palm features a private beach, a full-service spa, and 4 outdoor pools. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for AED 320 per vehicle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a health club, a steam room, and free WiFi in public areas.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Fairmont, Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, Non Smoking, Corner

1 King Bed | Sleeps 4

Guest reviews for Fairmont The Palm

Everyone (4) Couples (1) Family (4)
5
Family Family with small children

For the time we arrived at the hotel, to the time we checked in, the staff were more than helpefull. We reserved two rooms with double quin beds, but during the check In, I wanted to change one to a king bed on a higher floor, and the staff were more than happy to accommodate. The room were big and clean, and my toodler bed was already setted up in the room without requesting it. The service was impacable. Every time you called and made any request, someone was at your door in few minutes. I cannot understand why people make complaints for anything and everything about this Hotel; although, their staffing are alwas happy to assist. The beeach was closed two days before my check-out due constructions or improvements, but the Hotel managed to accommodate the guests, not only with transportation to another beach, but also a 25% reduction for beverages and foods to the another beach nearby. I undertand this may sound like inconvenient to some people, but please give me a break, constructions are part of improvements. If you know that in advance, then book your Hotel somewhere else. Do not give this Hotel a bad reputation because of your own decision. Do you want them to stop the construction becasue of you.

By on Aug 22, 2019

Review comment responded on Aug 26, 2019

Dear Pierre, Thank you for sharing your recent experience at Fairmont The Palm. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. It is a great pleasure for me to know that you were able to spend a fabulous family holiday and experienced outstanding services. We are delighted that we have made your stay so perfect and memorable. Once again, thank you for recommending us to other travelers and we look forward to the pleasure of welcoming you again soon. Sincerely, Kai Winkler General Manager Fairmont The Palm

4
Family

Beautiful view from the rooms. Hotel had amazing family pool and private beach. Breakfast was okay. There is small supermarket store on the opposite road just in case you need something in emergency.

By , from Washington DC on Jun 28, 2019

Review comment responded on Jun 30, 2019

Dear Trilok, Thank you very much for your review. We are glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, Mark Sawkins General Manager Fairmont The Palm

5
Family

Great play yo stay. Highly recommended. Would go back again.

By on Apr 30, 2019

Review comment responded on Apr 30, 2019

Dear Valued Guest, Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Mark Sawkins General Manager Fairmont The Palm

5
Everyone

By on Apr 13, 2019

Review comment responded on Apr 14, 2019

Dear Valued Guest, thank you for your feedback. Kind regards, Mark Sawkins General Manager Fairmont The Palm

4
Partner Couples

I liked the wide variety of food and pool areas. The one thing that I didn’t like was are first three days we realized that the Air conditioning was not blowing cold air like it should be. After we realized they fixed it. Would of been better if working correctly from beginning.

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Dear Valued Guest, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you overall enjoyed your stay in our property. Thank you also for your comment about the air condition, which we will certainly use to improve our services. Looking forward to the pleasure of seeing you again soon! Sincerely, Mark Sawkins General Manager Fairmont The Palm

3
Everyone

Hotel is under construction with the beach. Also the pool is blocked off so you can not see the beach and the beach is extremely small right now and they will lose it all shortly

By on Jan 14, 2019

Review comment responded on Jan 14, 2019

Dear Valued Guest, We sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Sincerely, Mark Sawkins General Manager Fairmont The Palm

4
Everyone

A lot of construction along the beach and high priced food options in the hotel. The staff was always kind and always tried their best to meet requests.

By , from Frankfurt, DE on Jan 1, 2019

Review comment responded on Jan 2, 2019

Dear K, While we are happy to know that you appreciated services our colleagues provided, we sincerely regret to note of your disappointment on the on-going construction at the beach of the hotel. We understand that this may have caused disturbance which unfortunately is beyond our control. We have all the necessary measures in place to provide our usual high standard level of service to minimize the impact of the surroundings. We hope that the experience made will not withhold you from returning to the hotel as we already looking forward to welcome you back with us in the near future. Sincerely, Mark Sawkins General Manager Fairmont The Palm

5
Everyone

Staff was awesome! Room was spectacular! The view was beautiful!

By , from Dubai on Nov 11, 2018

Review comment responded on Nov 12, 2018

Dear Krystin, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, Mark Sawkins General Manager Fairmont The Palm

4

expensive vacation hotel.

Family

It's a very nice 5-star hotel, but milks you for cash any chance it can.

By , from Chicago, IL on Dec 28, 2017

Review comment responded on Dec 28, 2017

Dear FairmontHostage, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, Mark Sawkins General Manager Fairmont The Palm

Fairmont The Palm

Palm Jumeirah, Dubai,
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