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Recent guest reviews

I liked urban setting. Didn’t like trash by trash can from when we got there to when we left. Didn’t like rudeness of staff. Cleaning was sub par. Would think twice before staying at a Holiday Inn.

Overall decent comfortable fun

Location

There was a bug in my bed. Spoke with the GM and he refunded my stay.

The hotel building is stylish! Clean room and hallway!

The attached ballroom was jumping when we checked in with two live band for St. Patrick's Day. The marauding tribes of little girls were riding the elevators pushing every button, so you got to stop at every floor. I am sure Holiday Inn is calculating the gross profit from renting the ballroom as a worth it in client good will lost.

We had animal droppings on the pull out bed. They were good about finding us a new room right away. However, the new room had issues with the toilet. The hotel itself seems like it needs some updates.

Visit started with airport shuttle driver, friendly as she gave us ALL the low-down on Des Moines and it history/sights. Hotel staff welcoming and helpful. Only disappointment was no free continental breakfast. Benigans on site. Thanks for comfortable night.

I honestly felt as if I walked straight into the pictures from the internet. Everything was nice and clean. If I had to have a complaint it would be the the gal at the front desk wasn't the nicest in the world, but not a big deal. It was great having a restaurant connected to the hotel. Loved staying there and will again next year.

We stayed here during a family roadtrip as a half-way stop in our route. The decor is nice and seems as though it may have been renovated fairly recently. The rooms were very comfortable and have plenty of space. I was pleased to have a mini-fridge and microwave in our room. Shower was good, plenty of pressure and hot water. Pool area is HUGE. The pool was too cold for me to enjoy, but I did like the hot tub. Loved the Bennigans that is attached. Great service there, really attentive manager and bar staff. I had a quick beer at the bar while waiting for an order of hot wings that I took back to the room. Food was very good. Hotel does not include breakfast like the HI Express does which was a disappointment to me - until I found out from the front desk clerk checking us in that they would give us coupons for free breakfast for the kids. My husband and the boys enjoyed the breakfast a lot, and I was glad they provided this. There is a grassy area and it is close to a residential area so I was able to do a nice walk with our dog. Since we were traveling with a pet they had us on the first floor which also made it convenient for taking her outside. They do request when entering and exiting with pets you use the side door rather than the front enterance. Pet fee was only $20.00 which is very reasonable compared to many other properties (I was quoted $100.00 at another nearby property!!!). I was very pleased with my stay overall.

Staying there was simple and hassle-free - was able to check in early, room was great. I had no complaints - I did not take any real advantage of any amenities beyond free wifi.

Really needed upgrading! Everyone was nice but the place was in rough shape!

This hotel is located right off the highway, so that's good. I was surprised it cost a little more than the newer Holiday Inn Express locations though. This place made me feel like I was a kid back in the 1980's when we would go to baseball card shows in hotels my parents couldn't afford. The only problem today is - the place still has that 1980's vibe. The roof was leaking in our room and we were not on the top floor. The staff was quite nice which is a plus! Also, the Bennigans staff really sucked!

Nice indoor pool. Relaxed and nice view. Nice reataraunt inside the hotel.

Well the decor is well dated... and it follows into the rooms. The room itself was a little smelly, found out that the room was not cleaned all the way by the evident take out food left from the previous guest behind the curtain. Bath tube had looked it had been patched up a few times by the hit and cold handle... which the hit and cold did not work properly. AC doesnt work was trying to cool the room down from 80 to 72 instead the heater kept blowing. Had to turn off the hvac to get some relief. Had to check out early but the staff stated that the extraday would not be refunded due to me prepayment. Will not stay at this location again and would not recommend anyone to stay there as well.

Overall, the staff were quite friendly. My room was clean, although it was in need of repairs - several places at the base of the wall were quite beat up and the door had a solid 1/2" gap between it and the door frame. My biggest complaint is the smell of cigarette smoke. My floor did not have an ice machine, so I had to go up one floor to get ice. That floor had an overpowering smell of cigarette smoke. In addition, the smell was quite noticable in my bathroom (perhaps because of the air vent?), and also noticable upon entering the hotel via the front and back doors. All this despite the fact that there were signs everywhere stating that the entire hotel was smoke-free. Lastly, I was told that check-out time was noon, but I had three separate housekeeping staff knock on my door between 9:00 and 10:00 asking me if I had left yet so they could take my sheets. I finally just hung the "do not disturb" sign up. I would never stay at this location again.

Room was clean, staff was friendly. We will stay here again.

Check in was easy and staff was very friendly. Hotel decor is fresh, pool area is very nice and our Executive King room was awesome. Bed was very comfy. We returned from a Nationwide race after midnight and discovered that the shower knob was broken. Called down to the desk and maintenance repaired it within 15 minutes. Great service!

Merle Hay Rd Urbandale IA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located within 2 miles (3 km) of Merle Hay Mall, Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel places you within a few miles (5 km) of Pioneer Hi-Bred Headquarters. This 3-star hotel welcomes guests with 198 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee weekends from 6:30 AM to 10:30 AM.


Rooms

The 198 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

At Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.

Room options

Suite, 1 King Bed, Kitchen (Additional Living and Dining Area)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 2 Queen Beds (Additional Living and Dining Area)

2 Queen Beds | Sleeps 6

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Everyone (8) Business (5) Couples (7) Family (7)
2
Partner Couples

I liked urban setting. Didn’t like trash by trash can from when we got there to when we left. Didn’t like rudeness of staff. Cleaning was sub par. Would think twice before staying at a Holiday Inn.

By on Aug 13, 2021

Review comment responded on Sep 20, 2021

Charles I am so sorry you had to encounter these issues i will be discussing this with my staff today

4
Family

Overall decent comfortable fun

By on May 18, 2021

Review comment responded on May 18, 2021

Thank you for the review

3
Everyone

By on May 10, 2021

Review comment responded on Jun 15, 2021

3 out of 5 is not our goal we will continue to work to get better

5
Business Business

Location

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Thank you so much for the 5 star review

4
Everyone

By on Jul 14, 2020

Review comment responded on Jul 14, 2020

Thank you for the review we hope you choose us again in the future

1
Everyone

There was a bug in my bed. Spoke with the GM and he refunded my stay.

By on Jun 26, 2019

Review comment responded on Jun 26, 2019

I apologize again for this and hope you will give us another chance in the future!

5
Everyone

The hotel building is stylish! Clean room and hallway!

By on Oct 1, 2018

Review comment responded on Oct 3, 2018

Thank you for staying with us and for taking time to complete a review.

4
Everyone

The attached ballroom was jumping when we checked in with two live band for St. Patrick's Day. The marauding tribes of little girls were riding the elevators pushing every button, so you got to stop at every floor. I am sure Holiday Inn is calculating the gross profit from renting the ballroom as a worth it in client good will lost.

By on Mar 18, 2018

3

needs work

Everyone

We had animal droppings on the pull out bed. They were good about finding us a new room right away. However, the new room had issues with the toilet. The hotel itself seems like it needs some updates.

By on Mar 5, 2018

4

great staff

Everyone

Visit started with airport shuttle driver, friendly as she gave us ALL the low-down on Des Moines and it history/sights. Hotel staff welcoming and helpful. Only disappointment was no free continental breakfast. Benigans on site. Thanks for comfortable night.

By , from Colorado on May 21, 2017

Review comment responded on Jun 17, 2017

Granny Thanks for saying all of those nice things about us. Just a note - the continental breakfast is offered by our sister hotel, Holiday Inn Express. By standard full service hotels to not have that offering. But if you ask for a breakfast inclusive package you can get a full breakfast in our restaurant for about the same as you would pay at a hotel that has continental. Thanks again Mike, GM

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

4800 Merle Hay Rd, Urbandale, IA 50322
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