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Recent guest reviews

The stay at Best Western was very enjoyable.

Liked the couch in the room, comfortable room arrangement, and cleanliness

Staff was friendly. Quiet hotel with plenty of parking. Close to everything!

Our stay was very pleasant. We loved the hot tub, pool, and breakfast. Our room was sufficient for our needs. We wished we were able to have adult refreshments near the pool though.

My kids had fun in the swimming pool. The staff was super friendly.

Nothing bad about our stay. It was close to the Mercy One Clinic and several great food places. One being Cracker Barrel! Everyone was so nice and helpful. I would definitely stay there again. A big thanks to all of the staff!!!

Spacious room with plenty of seating: extras like real glasses, a vent guard to keep the curtains away from blowing air, sink outside of bathroom. The beds were comfortable and hallways quiet. Our family will stay here again! Our only complains were the pool hours (9 AM start), and the breakfast seating wasn't adequate.

Clean, no smoking, nice desk staff. Ran out of breakfast food before end of breakfast.

Hotel itself was great. Whoever checked us in was not very attentive. Had very pressing business on his computer, rather than checking us in. I was always taught customers come first.

Amazing breakfast set up. With real coffee cups :)

Great location, was very expensive given the opportunity overall experience. Dependable though so I appreciated the time there.

I don’t like it at all. I don’t like it at all. I don’t like it at all.

Needed a hotel close to interstate access after a late night concert. It was late, but the bed was comfortable, room was clean, only thing I didn't like was the flooring was vinyl instead of carpet. I did not like getting up on a cold January morning and putting my feet on a cold floor. Also a few of the seams were starting to peel up. I understand it might up speed up cleaning the room, or up keep from spills, but just didn't like it. Otherwise the room was fine.

The hotel is clean, quiet and has newer furnishings. Nice breakfast. We stayed two nights and the first night our plan was to go sit in the hot tub and relax. We could not find the button to start hot tub so I went to front desk and asked. I was told the jets do not work and haven't since he has worked there. I stated that we would not have booked this hotel if we had known this. No other effort was made to compensate us etc. I questioned again the next day with a different staff and got the same vague and uncaring answer. He did give me the business card to the owner which I will be contacting. So don't stay here if you want to enjoy the hot tub. Didn't see anyone in pool our entire stay either.

Great staff. First person at the desk made me smile and told me all about their rewards program and took the time not to rush through it. The free cookies were to die for and breakfast was fabulous. . Only issues were my hot tub plug would not keep water in. When I called the front desk at 11pm the male did not care and so as I asked when the manager would be there he claimed not to know then said he would come up to look at it. This did not make me and my daughter feel comfortable for a man to come up at 11pm at night who clearly did not know what he was doing and had already showed he did not care. No discount was offered even the next morning when I told the receptionist. Also my shower in the morning did not get hot. I shared this and was told they don't have problems with the shower getting hot even when others are all using it. Still nothing done to make it right.

We didn't actually stay here. Though the description says "pet friendly", they don't take cats, so we had to rebook nearby.

Nice place, I especially liked the hardwood floors in the room and the elevator -- don't know that I've ever seen that before. Hot tub jets could use a little caffeine, but the breakfast was terrific, eggs and sausages in addition to the standard waffles, fruit, biscuits, donuts, etc.

Great location, clean facilities and room. But pricing felt like twice what it should be based on my having stayed in hundreds of hotels and motels over the years. Another oddity is that the bathtub is in the bedroom (!!) for reasons unknown.

NW 118th Street Clive IA

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free parking
  • Indoor pool

Best Western Plus Des Moines West Inn & Suites is located within a mile (2 km) of Mercy Medical Center West Lakes and UnityPoint Health - Methodist West Hospital. This hotel has 62 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Start your day off right with a free full breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 62 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect WiFi and 40-inch LCD TVs with cable channels. Hair dryers, ironing boards, and desks are other standard amenities.


Property features

At Best Western Plus Des Moines West Inn & Suites, guests enjoy features like an indoor pool, a 24-hour gym, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Hot Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Des Moines West Inn & Suites

Everyone (9) Couples (11) Business (4) Family (9) Friends (1)
4
Partner Couples

The stay at Best Western was very enjoyable.

By on Aug 25, 2021

Review comment responded on Aug 26, 2021

Thanks John, I am glad you had a restful stay with us. Travel safe this summer, have fun and don't forget about us next time you are in Des Moines.

5
Partner Couples

Liked the couch in the room, comfortable room arrangement, and cleanliness

By , from Minneapolis on Oct 13, 2020

Review comment responded on Oct 14, 2020

Thanks Jeff, so you like our couch? Great, I though guess would enjoy sitting on it while watching TV rather then on beds and chairs. It can also become a full size sleeper sofa if you need more sleeping area. All the best in your travels and we hope to see you again soon.

4
Partner Couples

Staff was friendly. Quiet hotel with plenty of parking. Close to everything!

By on Apr 14, 2020

Review comment responded on Apr 17, 2020

Thank you for your review. I am glad you had a great stay with us and found us convenient on your journeys. Stay well, stay healthy and we hope to host you again sometime soon.

4
Family

Our stay was very pleasant. We loved the hot tub, pool, and breakfast. Our room was sufficient for our needs. We wished we were able to have adult refreshments near the pool though.

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for your good words about my hotel. I am glad you had a good stay and we would certainly love to host you again. Have a great time traveling and stay safe out there.

5
Family with small children

My kids had fun in the swimming pool. The staff was super friendly.

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

I am so glad you and your kids had a great stay with us. Our salt water pool is "super cool" as your kids would say. All the best in your travels and we hope to host you again when you are in Des Moines.

5
Family

Nothing bad about our stay. It was close to the Mercy One Clinic and several great food places. One being Cracker Barrel! Everyone was so nice and helpful. I would definitely stay there again. A big thanks to all of the staff!!!

By on Sep 17, 2019

Review comment responded on Sep 18, 2019

Thank you for the great words about my hotel. I am glad you had a wonderful stay and found the location of the Best Western Plus Des Moines convenient. Cracker Barrell is the best! I will be happy to pass your compliments to my staff and you have a wonderful time traveling this Fall. Next time, when passing through Des Moines, don't forget to look us up.

5
Family Family

Spacious room with plenty of seating: extras like real glasses, a vent guard to keep the curtains away from blowing air, sink outside of bathroom. The beds were comfortable and hallways quiet. Our family will stay here again! Our only complains were the pool hours (9 AM start), and the breakfast seating wasn't adequate.

By on Jul 29, 2019

Review comment responded on Jul 30, 2019

Thanks for your review. I am glad you had a good stay and enjoyed our recent renovations. Thanks for noticing our real china in the room and for breakfast. Have a grand time traveling and we hope to host you again soon.

4
Family

Clean, no smoking, nice desk staff. Ran out of breakfast food before end of breakfast.

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Thanks for the review. I am glad you had a good experience with us. Happy travels to you and come see us again sometime.

4
Partner Couples

Hotel itself was great. Whoever checked us in was not very attentive. Had very pressing business on his computer, rather than checking us in. I was always taught customers come first.

By on Mar 30, 2019

Review comment responded on Apr 29, 2019

Thank you for your review. I do wish to apologize for the lack of attention of my receptionist. The guest is always right as you mention and the guest's perception is paramount, regardless of circumstances. I apologize once again for his attitude and demeanor.

4
Everyone

By on Mar 29, 2019

Review comment responded on Mar 30, 2019

Thank you for taking the time to share your comments.

Best Western Plus Des Moines West Inn & Suites

1450 NW 118th Street, Clive, IA 50325
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