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Recent guest reviews

The room was clean and the desk staff were wonderful but I hope no one ever stays here. It's a dump. When I left, the police were there taking a report on a auto break-in. The card key seldom worked. My dirty linen was taken even though it wasn't in the garbage. I am glad I always took my luggage out to the car each day otherwise I probably would have other items stolen. Don't ever stay at any Woodspring property. The other one looked just as bad.

At 10:30 pm on a Saturday night, I had to use a phone at the front desk, go through a phone calling system, then wait 10 minutes to get checked in. Got to my room and found no remote. No telephone in the room to contact the front desk, so called the property and again, had to go through the phone calling system, only to reach a human who said only the front desk could get me a remote and they were closed until 9 am the next day. I told them I literally just checked in 5 minutes ago. I was told he is the night person and could not assist me with a remote control. The property is not aged, but really dirty in the common areas. The elevator is very slow. The front door sticks. I would never stay here again, nor would I recommend it. Also, lots of transient people hanging around outside.

Is to dirty, bad very bad costumer service, stink bad. I never recommend this hotel. I couldn't sleep. I need my money back.

Is a really ugly and dirty place. The staff is so unfriendly - - - - so bad non recomendable

we booked a room on orbitz when we got there we had no room we were told? I was glad because it is a really bad part of Denver & very unsafe. The hotel had suspicious people everywhere. We then had to drive over 100 miles to find the next hotel late at night.

We were planning to stay here for 8 days while I had some surgery on my leg which meant I would be in the hospital for a few days and my friend would be alone. There was so much gang activity drugs homelessness shouting yelling a small child left alone outside I could go on but what's the point Management didn't care except for the guy who got jumped beat up and understandably quit that night . As for the room itself it was disgusting filthy there was used toilet paper still in the toilet when we got there there was an unknown substance on the bathroom floor The shower head is pulled out of the wall It was just so bad.Run as fast as you can away from this place... Oh.. I should mention that they refused to refund my money when I left after 2 days because we felt so unsafe and there's no way my friend was going to stay there by herself while I was in the hospital. I know they have a no refund policy but don't they have a no gang policy and a no gunshot policy it was horrible.

The worst place ever. The place is in very poor condition and very dirty.

You can hear through the walls amd our next door neighbor was fighting the whole time- very loudly. Room/floor was not clean. Need better or more pillows.

I disliked everything about this property. The upstairs room flooded and it flowed down into my room causing it to flood out. I was not accommodated for anything. My smoke detectors didn’t work after this incident and I was made to stay in that room the remainder of my staff. The staff is very rude and unhelpful. The front desk agent always charges extra fees for their own reasons. This hotel is by far the worst I have every stayed in.

This place is a mess. Alot of people going in and out doing suspicious. Loud noises at night we couldn't sleep. When we checking in to the room, there are 2 guys inside of our room already sleeping in the beds, and rest room is mess. Went down talk to front desk but they said they can not doing anything about it. We end up staying up for the whole night due to loud noises and not feeling safe. We check out right next morning and find a different hotel.

Perfume, shampoo body wash, shavincream. And razor.... And any blanket in the bed, any towels to take it shower

I booked with Orbitz and paid for a non smoking room upon check in the only rooms available were smoking rooms. I was told they would not smell very much, Not true all the smoke from the other rooms filters in. Next they have a ton of cockroaches bed bugs and uncleaned bath tub.

the rooms could use a bit more furniture, there is space for a chair of small sofa

Wasn’t able to take a bath due to knob not going down stuck on shower mode

No outside cameras vehicle stolen roaches in room told staff they did nothing

Billings Street Aurora CO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Laundry facilities

WoodSpring Suites Denver Aurora, an Extended Stay Hotel places you within 3 miles (5 km) of popular attractions like The Children's Hospital and University of Colorado Hospital. This 121-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and sitting areas.


Rooms

All 121 accommodations feature kitchens and space to spread out with dining areas and sitting areas. 34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Phones and desks are also standard. Housekeeping is available once per stay.


Property features

Guests staying at WoodSpring Suites Denver Aurora, an Extended Stay Hotel enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is included with your stay. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Studio, 2 Double Beds, Non Smoking, Kitchen

2 Double Beds | Sleeps 4

Standard Studio, 1 Double Bed, Non Smoking, Kitchen

1 Double Bed | Sleeps 2

Guest reviews for WoodSpring Suites Denver Aurora, an Extended Stay Hotel

Everyone (16) Couples (2) Family (5)
1
Everyone

The room was clean and the desk staff were wonderful but I hope no one ever stays here. It's a dump. When I left, the police were there taking a report on a auto break-in. The card key seldom worked. My dirty linen was taken even though it wasn't in the garbage. I am glad I always took my luggage out to the car each day otherwise I probably would have other items stolen. Don't ever stay at any Woodspring property. The other one looked just as bad.

By on Oct 24, 2021

Review comment responded on Oct 27, 2021

Thank you for your review, Ken. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.

1
Everyone

At 10:30 pm on a Saturday night, I had to use a phone at the front desk, go through a phone calling system, then wait 10 minutes to get checked in. Got to my room and found no remote. No telephone in the room to contact the front desk, so called the property and again, had to go through the phone calling system, only to reach a human who said only the front desk could get me a remote and they were closed until 9 am the next day. I told them I literally just checked in 5 minutes ago. I was told he is the night person and could not assist me with a remote control. The property is not aged, but really dirty in the common areas. The elevator is very slow. The front door sticks. I would never stay here again, nor would I recommend it. Also, lots of transient people hanging around outside.

By on Oct 19, 2021

Review comment responded on Oct 21, 2021

Thank you for your honest comments and feedback, Michelle. Please accept our sincerest apologies for the issues that you experienced with reaching someone at the front desk, elevator performance, and the overall upkeep. We never want your time with us to be less than perfect so we will use your feedback to communicate these issues to our team at the property. Thank you for sharing this experience with us and we hope that your future travels are wonderful ones.

1
Everyone

Is to dirty, bad very bad costumer service, stink bad. I never recommend this hotel. I couldn't sleep. I need my money back.

By on Jul 29, 2021

Review comment responded on Aug 2, 2021

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

1
Partner Couples

Is a really ugly and dirty place. The staff is so unfriendly - - - - so bad non recomendable

By on Jul 22, 2021

Review comment responded on Jul 23, 2021

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

1
Family

we booked a room on orbitz when we got there we had no room we were told? I was glad because it is a really bad part of Denver & very unsafe. The hotel had suspicious people everywhere. We then had to drive over 100 miles to find the next hotel late at night.

By on Jul 19, 2021

Review comment responded on Jul 21, 2021

Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.

1
Friends Business Business

We were planning to stay here for 8 days while I had some surgery on my leg which meant I would be in the hospital for a few days and my friend would be alone. There was so much gang activity drugs homelessness shouting yelling a small child left alone outside I could go on but what's the point Management didn't care except for the guy who got jumped beat up and understandably quit that night . As for the room itself it was disgusting filthy there was used toilet paper still in the toilet when we got there there was an unknown substance on the bathroom floor The shower head is pulled out of the wall It was just so bad.Run as fast as you can away from this place... Oh.. I should mention that they refused to refund my money when I left after 2 days because we felt so unsafe and there's no way my friend was going to stay there by herself while I was in the hospital. I know they have a no refund policy but don't they have a no gang policy and a no gunshot policy it was horrible.

By on May 21, 2021

Review comment responded on May 24, 2021

Thank you for your detailed review. We are absolutely shocked to hear of your concerning claims. We have a zero tolerance for any such behavior and do not hesitate involve the proper authorities to ensure the safety of all our guests. We also can assure that there were no staff member was involved in any domestic disputes at the property, and also are all still employed. Regarding the overall cleanliness, we apologize that our accommodations did not satisfy your expectations. Our team goes through a rigorous cleaning schedule to make sure that our rooms are sparkling clean for all our guests, and we are so sorry if this did not come across during your time with us. Thank you for letting us know about your experience and we wish you the best in your future travels.

3
Everyone

By on Nov 25, 2020

Review comment responded on Dec 1, 2020

Thank you for the good rating and for staying here with us. We hope to see you again the next time your travels bring you to the area.

3
Everyone

By on Sep 30, 2020

Review comment responded on Oct 1, 2020

Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!

1
Family with small children Family

The worst place ever. The place is in very poor condition and very dirty.

By , from new york on Jul 29, 2020

Review comment responded on Aug 27, 2020

I'm so sorry to hear that our hotel did not meet your expectations, Anvar. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.

1
Everyone

By on Jun 8, 2020

Review comment responded on Jun 17, 2020

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

WoodSpring Suites Denver Aurora, an Extended Stay Hotel

575 Billings Street, Aurora, CO 80011
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