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Recent guest reviews

good

Loved the location of the property - very convenient to Downtown. The valet staff was very pleasant and helpful. The staff at check-in was polite but seemed very overwhelmed due to the number of people checking in (Spring break). He verified my stay had been prepaid via Orbitz however and stated the needed to authorize my card for incidentals, but authorized my card for an additional $500 (should have only been $100)! Of course, as soon as I noticed he said he released the hold and apologized for the issue - the refund still hasn't hit my account. The hotel is very nice and the room was clean and accommodating. They only had one working elevator so we had to wait almost 30 or more minutes time.

Cool building! Johnathan at the reception desk was extremely helpful, upgraded our room and gave us dinner suggestions before the Mavs game. It was a nice getaway with my husband! Thank you ;)

Experience was pleasant, a little pricey, but overall good

Overall it was a good experience, the heat in our room didn’t work and made a constant ticking sound

Pros: The room has a modern design....nicely decorated and a relaxing atmosphere. It is a great location for those visiting the Dallas attractions in downtown. The staff was friendly. Cons: I was surprised by the fact that it didn’t have a bathtub. The sink wasn’t cleaned very well. Only one elevator working on New Year’s Eve and New Year’s Day.

Beautiful decor with updated rooms and lobby. Great location within walking distance so local sites and wonderful restaurants.

I can say I've been to 2 westin's now atlanta and dallas. Both were beautiful. Staff made me feel like I was the president, amenities were great food excellent and room was spacious , modern and bEd super comfortable

Really bad experiences with employees and very bad services. We were rated as "the cheap clients from orbitz". As soon as they know that you come from orbitz and expedia, you have a bad sticker on you.

Great hotel and location. Walking distance from museums and shops.

Marvelous view from the top floor pool. Great bathroom! Nice clean room, not homey but comfortable enough. I loved the chaise lounge in the room -- the bed was way too soft (great for sleeping) to be able to watch TV, so having the option of a comfy chaise was nice. Restaurants in the hotel are convenient but over-priced. They do have a lot of healthy options on the menus, though.

Large hotel with dining options downtown Dallas. Large room, up to date bathrooms. Pool and workout facility had a gorgeous view of the city.

Good area, friendly staff, nice room, easily accessible to many places I visited while I was there.

Main St Dallas TX

Hotel highlights

  • Free in-room wired Internet
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Main Street District, The Westin Dallas Downtown is within a 10-minute walk of popular sights such as Dallas World Aquarium and Dallas Holocaust Museum. This 4-star hotel has 326 rooms and welcomes guests with 2 restaurants, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy dining at one of 2 onsite restaurants including Grill and Vine, which specializes in American cuisine. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Continental breakfast is offered for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

The Westin Dallas Downtown's 326 rooms provide iPod docks, refrigerators, and coffee makers. 42-inch LCD TVs come with digital channels, and guests can stay connected with WiFi and free wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with pillow menus ensure a restful night. Free newspapers, free local calls, and safes are also available. Housekeeping is available on request.


Property features

At The Westin Dallas Downtown, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 34.65 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and a computer station.

Room options

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Junior Suite

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for The Westin Dallas Downtown

Everyone (13) Couples (1) Family (3)
5
Family Family with small children

good

By on Jun 4, 2021

Review comment responded on Jun 8, 2021

We're happy that you're happy, thank you for taking the time to share your experience with us. We are so grateful for customers like you and your feedback has been shared with team members. We look forward to welcoming you back in the future. Be Well

5
Everyone

By on Mar 28, 2021

Review comment responded on Apr 7, 2021

We are thrilled for your amazing rating!! We strive to ensure our guests have a memorable experience. Thank you for choosing the Westin Hotel as your home away from home. We look forward to welcoming you back in the future. Be Well

3
Family

Loved the location of the property - very convenient to Downtown. The valet staff was very pleasant and helpful. The staff at check-in was polite but seemed very overwhelmed due to the number of people checking in (Spring break). He verified my stay had been prepaid via Orbitz however and stated the needed to authorize my card for incidentals, but authorized my card for an additional $500 (should have only been $100)! Of course, as soon as I noticed he said he released the hold and apologized for the issue - the refund still hasn't hit my account. The hotel is very nice and the room was clean and accommodating. They only had one working elevator so we had to wait almost 30 or more minutes time.

By on Mar 22, 2021

Review comment responded on Mar 24, 2021

We are so grateful for your feedback. Although you love our downtown location, we are sorry your experience was not the delightful one that we would have wanted. We want to extend our apologies for the issues you had with our elevators as well as check in incidental hold process. Please be assured that we are taking suitable action to avoid such issues in the future. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels. Please call the hotel directly and ask for the accounting department if you have not received the refund within 7 days.

5
Partner Couples

Cool building! Johnathan at the reception desk was extremely helpful, upgraded our room and gave us dinner suggestions before the Mavs game. It was a nice getaway with my husband! Thank you ;)

By on Feb 2, 2020

Review comment responded on Feb 4, 2020

Dear Guest, Thank you for reviewing your stay and for making us aware of the awesome customer service Johnathan provided. We hope to host you again the next time you are in Dallas!

4
Everyone

By on Dec 14, 2019

Review comment responded on Dec 16, 2019

Dear Guest, Thank you for your review. We appreciate it!

4
Everyone

By on Aug 12, 2019

Review comment responded on Aug 13, 2019

Thank you for taking time to complete a survey. We are pleased to hear you enjoyed your stay.

5
Everyone

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Thank you for your feedback.

4
Everyone

Experience was pleasant, a little pricey, but overall good

By on Nov 13, 2018

4
Everyone

Overall it was a good experience, the heat in our room didn’t work and made a constant ticking sound

By on Jan 2, 2018

4

cozy modern room

Everyone

Pros: The room has a modern design....nicely decorated and a relaxing atmosphere. It is a great location for those visiting the Dallas attractions in downtown. The staff was friendly. Cons: I was surprised by the fact that it didn’t have a bathtub. The sink wasn’t cleaned very well. Only one elevator working on New Year’s Eve and New Year’s Day.

By , from Dallas, Texas on Jan 2, 2018

The Westin Dallas Downtown

1201 Main St, Dallas, TX 75202
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