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Recent guest reviews

The email information I received regarding check in and valet/self service parking was different than what I was told on site. By email I was told there is $28 self parking for the hotel which wasn’t the case. There was a lot of noise from the neighboring hotel rooftop pool/bar. The toilet didn't flush, notified the front desk and the issue was resolved at first but kept occurring. Valet service was a bit difficult. My car key fob was broken as it was dropped in the garage once my car was parked. It seemed as if I was being questioned as to if I was the one who made the damage. My key fob is battery operated, my car will not operate if the key fob is missing the battery. The back of the key fob and the battery are missing. After a while valet was able to provide a battery and bring my car around but was told “sorry about that. you’re just gonna have to pinch the battery to keep it together”

Great, clean, friendly staff, would book again for sure!

This hotel is BEAUTIFUL. In a great walkable location downtown. Easy to access with uber. Every single member of staff was more amazing than the last, and so so helpful. Garrett the bartender saved my evening when my flight was delayed and I got stuck, and Micha at the front desk is so lovely that I want to come back and stay just to visit her alone :) the rooms are beautiful, very spacious. Gorgeous view. The food is phenomenal and the bar has jameson. Very happy with my stay and I will be returning anytime I’m in Dallas. Thank you guys for being AMAZING after my last garbage hotel!!!

Entrance was shared with another property. Lobby was on 2nd floor. No clear signs to direct hotel guests.

My family loved this hotel, I also loved that it was indoor pool since TX does get really hot but overall no complaints and definitely going back!!

If the service was crap, it’d still be a great deal. Except... the service and hospitality was wonderful! The room was super clean and neat. The elevators had that wonderful (in a pandemic) scent of sanitation. The amenities were all wonderful. The front desk staff was over the top exceptional. We had to cancel one of our nights due to an impending tropical storm at home. It was effortless. I wish the parking wasn’t $26 a night, but it was very secure and given the close elevator access was worth it. 5 out of 5. Will stay again. Also, 3 miles from the zoo, and the Dallas World Aquarium. Side note, Overeasy breakfast joint a block walk away made it over the top.

I had to change rooms 3 times because the rooms were dirty. Staff was not accommodating

The property overall was great! I will book here again on my next stay! As everyone else stated, parking is extremely expensive! The Hotel truly makes up for it..Great stay and location!!!

Huge room- great for family of five. Gorgeous city views!

I loved how close it was to everything downtown. I didn’t like that parking was not included

Nice remodeled new hotel. The only issue was the 30 dollars to park so I had to park around back in an 8 dollar lot, and pay another 8 dollars 12 hours later at 4am. The valet should be no more than 12 dollars

Very friendly staff and the room was great! Definitely will stay again.

Commerce St Dallas TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Fitness center
  • Business center

Located in Main Street District within a 5-minute walk of Majestic Theater, Residence Inn by Marriott Dallas Downtown is within a 15-minute stroll of Dallas City Hall. This 3-star hotel has 121 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and a fitness center.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

The 121 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Coffee makers, free local calls, and ironing boards are also standard.


Property features

Residence Inn by Marriott Dallas Downtown features a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD 36 per night. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.

Room options

Suite, 1 Bedroom, Non Smoking

2 Queen Beds | Sleeps 5

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Residence Inn by Marriott Dallas Downtown

Everyone (8) Couples (3) Family (7)
3
Friends

The email information I received regarding check in and valet/self service parking was different than what I was told on site. By email I was told there is $28 self parking for the hotel which wasn’t the case. There was a lot of noise from the neighboring hotel rooftop pool/bar. The toilet didn't flush, notified the front desk and the issue was resolved at first but kept occurring. Valet service was a bit difficult. My car key fob was broken as it was dropped in the garage once my car was parked. It seemed as if I was being questioned as to if I was the one who made the damage. My key fob is battery operated, my car will not operate if the key fob is missing the battery. The back of the key fob and the battery are missing. After a while valet was able to provide a battery and bring my car around but was told “sorry about that. you’re just gonna have to pinch the battery to keep it together”

By on Sep 8, 2021

5
Partner Couples

Great, clean, friendly staff, would book again for sure!

By on Aug 18, 2021

5
Business Business

This hotel is BEAUTIFUL. In a great walkable location downtown. Easy to access with uber. Every single member of staff was more amazing than the last, and so so helpful. Garrett the bartender saved my evening when my flight was delayed and I got stuck, and Micha at the front desk is so lovely that I want to come back and stay just to visit her alone :) the rooms are beautiful, very spacious. Gorgeous view. The food is phenomenal and the bar has jameson. Very happy with my stay and I will be returning anytime I’m in Dallas. Thank you guys for being AMAZING after my last garbage hotel!!!

By on Jul 27, 2021

4
Family

Entrance was shared with another property. Lobby was on 2nd floor. No clear signs to direct hotel guests.

By on Jun 28, 2021

5
Family Family with small children

My family loved this hotel, I also loved that it was indoor pool since TX does get really hot but overall no complaints and definitely going back!!

By on Jun 15, 2021

2
Everyone

By on Nov 28, 2020

Review comment responded on Dec 12, 2020

Please let us know how we could have improved your stay!

5
Everyone

By on Oct 21, 2020

Review comment responded on Oct 23, 2020

Thank you!

4
Everyone

By on Oct 19, 2020

Review comment responded on Oct 24, 2020

Thank you for staying with us!

5
Family with small children

If the service was crap, it’d still be a great deal. Except... the service and hospitality was wonderful! The room was super clean and neat. The elevators had that wonderful (in a pandemic) scent of sanitation. The amenities were all wonderful. The front desk staff was over the top exceptional. We had to cancel one of our nights due to an impending tropical storm at home. It was effortless. I wish the parking wasn’t $26 a night, but it was very secure and given the close elevator access was worth it. 5 out of 5. Will stay again. Also, 3 miles from the zoo, and the Dallas World Aquarium. Side note, Overeasy breakfast joint a block walk away made it over the top.

By , from Houston, Texas on Sep 23, 2020

Review comment responded on Sep 27, 2020

We appreciate your feedback. Thank you for staying with us!

1
Family

I had to change rooms 3 times because the rooms were dirty. Staff was not accommodating

By on Dec 31, 2019

Review comment responded on Jan 1, 2020

I apologize that this was your experience. I encourage you to please contact me so that I may assist with ensuring your satisfaction.

Residence Inn by Marriott Dallas Downtown

1712 Commerce St, Dallas, TX 75201
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