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Recent guest reviews

Decent hotel, suite with living area . Spacious and clean. Staff at first was not welcoming , almost checkout and changed hotels. Glad I stayed junaid I think is his name very nice ! So helpful! The location is great! Close to so much walking distance and also malls and such with 10mi. Drive

The first morning we were at this prooerty we were returning from a soccer game my wife walked into the lobby to go ask for our sack breakfast, there was a drunk seemingly homeless man loitering in the lobby who approched my daughter and began asking about her soccer (made her uncomfortable to the ooint she didnt want to stay) he looked to be trying to sell roses and had his beer set on the vounter in the lobby, the attendant did not seem bothered by his presence. I requested my room to be cleaned on the second day of our stay which never happened, asked for more towels one night and was told they were out until the next morning when we recived towels the next day they were dirty. Only one operational elevator. Not happy with the stay will not return.

The rooms were super clean. the hospitality was great. I would definitely stay here again.

While we were out during the day, the room above ours flooded. When we returned late there was water dripping from the ceiling and a fan in the room. No one tried to call us. They moved us to another room, but it had a stopped up sink, grease on the mirror, and hair on the bathroom floor. Have stayed there before with no problems, but this time was bad.

Clean and spacious room. One of two elevators was not operating during a busy weekend.

Bathroom was dirty. AC did not work and we could hear a rodent or some kind of pest scratching inside the wall. We canceled after the first night. We expected so much more from a Hyatt.

Only 1 working elevator. The service people did not understand the water saving instructions. We hung our towels and they took them and did not leave fresh. Check in, even tho' I had prepaid on Orbitz was miserable. We waited 20 minutes for a $15 Charge to go through for incidentals. I could see it pending on my account, but they could not get notifications! Almost had the same happen when we left! We were told breakfast was only for members, but I am one and the desk clerk could not find my name. After we bought breakfast elsewhere the next morning, I checked and the new clerk found my name in seconds.

Delays with check-in. Given 2 dirty rooms before getting mine. Bed was uncomfortable and I was not given towels. Sloppy management.

Good location, clean hotel, nice pool. Restaurants nearby.

The property was great. Staff was awesome. Rooms were spacious and clean. The bed was very confortable. Overall, this property was amazing.

Very clean rooms. Staff was welcoming and very helpful.

Nice , clean, comfortable hotel. Only complaint is that it is right next to the Dallas Parkway and road noise was sometimes bothersome

It was very nice the only downside was only one elevator was available. The other one was out of service

Excellent, beautiful and very relaxing ...............................

We arrived late at night and checked our early morning Free full breakfast was good

Our experience was great! Clean and beautiful room, friendly staff and on point with everything!! Definitely coming back soon!

First, I'd like to thank Rodricka, whom I believe was newly hired, he was so friendly, helpful & polite every time. Everyone on staff was helpful & polite as well. The rooms were very clean. Beds so comfy & rooms were nicely designed. Breakfast was plentiful & deliciously different each morning..hot food & great coffee. Conveniently located with plenty of restaurants in the area. If you don't feel like leaving the premises, they have 24hr food service on hand which I definitely used, thanks guys! Downtown Dallas is just a 20min drive. The movie theater is about 2min away by car. I would absolutely recommend this facility to anyone visiting the area.

Hotel was in a great location, there was construction going on right outside of my room, but it ended timely. Bed is not very comfortable, but linens nice. Room was great size. Staff very friendly and helpful. Breakfast was ok. Eggs were watery, sausage good, nice set up like you were in a kitchen. Great selection of juices, teas and coffee. 24/7 room service very reasonably priced and food at snack area looked great! Overall great little getaway.

Dallas Pkwy Plano TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool
  • Fitness center

Located within a mile (2 km) of Shops at Willow Bend, Hyatt Place Plano is within 2 miles (3 km) of Arbor Hills Nature Preserve. This 127-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Dining

Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

The 127 accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are also standard.


Property features

At Hyatt Place Plano, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 7.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 6

Room, 2 Double Beds (High Floor)

2 Double Beds | Sleeps 6

Guest reviews for Hyatt Place Plano

Everyone (9) Business (2) Couples (7) Family (11)
4
Friends

Decent hotel, suite with living area . Spacious and clean. Staff at first was not welcoming , almost checkout and changed hotels. Glad I stayed junaid I think is his name very nice ! So helpful! The location is great! Close to so much walking distance and also malls and such with 10mi. Drive

By on Jan 4, 2021

Review comment responded on Jan 13, 2021

Thank you so much for your feedback and we are so glad you enjoyed your stay!

2
Family

The first morning we were at this prooerty we were returning from a soccer game my wife walked into the lobby to go ask for our sack breakfast, there was a drunk seemingly homeless man loitering in the lobby who approched my daughter and began asking about her soccer (made her uncomfortable to the ooint she didnt want to stay) he looked to be trying to sell roses and had his beer set on the vounter in the lobby, the attendant did not seem bothered by his presence. I requested my room to be cleaned on the second day of our stay which never happened, asked for more towels one night and was told they were out until the next morning when we recived towels the next day they were dirty. Only one operational elevator. Not happy with the stay will not return.

By , from Burleson, TX on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you for your feedback!

5
Family with small children

The rooms were super clean. the hospitality was great. I would definitely stay here again.

By , from Dallas on Aug 11, 2020

Review comment responded on Aug 11, 2020

Thank you for your feedback!

2
Family Family

While we were out during the day, the room above ours flooded. When we returned late there was water dripping from the ceiling and a fan in the room. No one tried to call us. They moved us to another room, but it had a stopped up sink, grease on the mirror, and hair on the bathroom floor. Have stayed there before with no problems, but this time was bad.

By on Dec 31, 2019

Review comment responded on Jan 4, 2020

We extremely apologize for the inconveniences during your stay. We hope you give us another chance to make it right. We do appreciate your feedback.

5
Family Family

Clean and spacious room. One of two elevators was not operating during a busy weekend.

By on Dec 20, 2019

Review comment responded on Dec 24, 2019

Thank you so much for your feedback!

1
Partner Couples

Bathroom was dirty. AC did not work and we could hear a rodent or some kind of pest scratching inside the wall. We canceled after the first night. We expected so much more from a Hyatt.

By , from Atlanta on Sep 25, 2019

Review comment responded on Sep 25, 2019

I am so sorry to hear that your stay was anything less than exceptional. I have contacted pest control and spoken with housekeeping about the bathroom being dirty. Your concerns have been addressed and we hope you give us another chance in the future!

4
Family Partner Couples Family

Only 1 working elevator. The service people did not understand the water saving instructions. We hung our towels and they took them and did not leave fresh. Check in, even tho' I had prepaid on Orbitz was miserable. We waited 20 minutes for a $15 Charge to go through for incidentals. I could see it pending on my account, but they could not get notifications! Almost had the same happen when we left! We were told breakfast was only for members, but I am one and the desk clerk could not find my name. After we bought breakfast elsewhere the next morning, I checked and the new clerk found my name in seconds.

By on Jul 30, 2019

Review comment responded on Aug 22, 2019

We have addressed your concerns. Thank you for your feedback!

2
Business Business

Delays with check-in. Given 2 dirty rooms before getting mine. Bed was uncomfortable and I was not given towels. Sloppy management.

By on Jul 18, 2019

Review comment responded on Aug 22, 2019

We are sorry about this. These concerns have been addressed. Thank you for your feedback.

4
Partner Couples Family

Good location, clean hotel, nice pool. Restaurants nearby.

By on Jul 11, 2019

Review comment responded on Aug 22, 2019

Thank you for your feedback!

4
Everyone

By on Apr 29, 2019

Review comment responded on May 2, 2019

Thank you!

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