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Recent guest reviews

I like the honest of the staff and how apologetic they are.

After staying at the Hyatt Place, Waco, which was a great stay at a great property, I was looking forward to my stay at the Hyatt Place, Garland/Richardson. Arriving early I was asked for a $25 early check-in fee. I decided to come back closer to check-in time. Glad I did. Driving up to this property, the exterior looks great. It all ends there. The lobby has a distinct smell to it. One lift is out-of-order, and judging by the tape on the door, has been that while for a while. Only one ice machine working on the top floor. Hallway carpets are disgusting. A simple vacuum would at least give a better appearance. The rooms are spacious, but they lacked towels during my stay and one towel was visibly dirty of makeup that had been folded and put on the rack for use. Staff moral is at an all time low. I don’t blame the staff, I blame the Hyatt corporation for allowing this property with their name on it become this way, and management not on Hyatt’s back to fix this. I would have been better off in a Motel 6!

I liked the service. Employees were super hospitable. I love that they are pet friendly. I didn't like that housekeeping services were confusing. I never received any service in my room while there but, later found out that for service, sheets and trash had to be put outside for change and discard

Pool was fine but closed. Toilet leaked and smelled. Found some mold near the window. AC unit stayed on all night.

Hotel is well clean staff were friendly close to a lot of stores and restaurants great location. Overall very good hotel.

Didn’t like no having read towels toilet paper…

Best bed I’ve ever slept on!

Room was legit and comfortable. Would of gave higher review but tv guide didn't work properly. Breakfast was very bland. Pool was closed. I I think it's no fault of the hotel but more the city of Garland. Still a lot of covid restrictions in place.

Very clean, easy to get to, close to a lot of good restaurants and amdbt

The place is ok for a night and for single person. There was no microwave in the room, very inconvenient for family. So if you're traveling with family or children, then do not stay there. Wifi was not coded. It didn't have password, so any of your transaction will not be secured because it is a public WiFi. It was a beautiful and neat place thou. There was no room service unless you called and took them long time to respond. The breakfast was not a buffet as claimed.

Stayed here during the COVID panemic so there were some limitation to the hotel like no pool and workout facility. There was no daily room service unless requested. That being said.... My room had an issue with the lock not closing due to a misalignment, you had to pull on the door for it to click shut when leaving or push it shut when getting into your room. I reported this to the front desk, they said they would send someone to check it out but never did. They also said they will follow and move me to a new room if they could not fix it, they never did. As reported, daily room service wasn't offered due to the pandemic which is understandable. The issue was it wasn't communicated at check in and it was done when requested. The daily free breakfast was offered as to go brown bag with fruit, breakfast bar, and a sausage, egg, and cheese croissant or French toast. I don't know if you need to request syrup for the French toast or they forgot, I did not follow up. Juice and coffee was by request. Beds were comfortable. The power outlet by the TV did not work, I did not report it. Shower had decent pressure and hot water on demand. I would have given them a higher rating but the oversight on the personal request lowered it. My request also came before the influx of hurricane Laura evacuees....

The room was very comfortable and clean. The location is convenient to a lot of stores and restaurants.

Due to Covid, the fitness center was closed and there was no complimentary breakfast, so in other words not a great value. But the room was clean and quiet and the people working there are friendly.

Clean. New. Decent breakfast. Excellent location, shopping very close by. Rooms are good sized. Towels could be more absorbent.

Paper wall in bathroom was peel off. Light at sink kept on and off on room 612.

I was checked into a room where a Ozone machine had been on apparently all day, not knowing what a Ozone machine was I settled down in my room 15 min later a freind came up and screamed for me to get out of the room. Then explained to me I could of died. Been having migraines ever since.

N President George Bush Hwy Garland TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Hawaiian Falls Garland, Hyatt Place Dallas/Garland/Richardson is within 3 miles (5 km) of Firewheel Golf Park. This 3-star hotel welcomes guests with 153 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

The 153 accommodations feature living rooms. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are other standard amenities.


Property features

Guests staying at Hyatt Place Dallas/Garland/Richardson enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible (Shower)

1 King Bed | Sleeps 4

Room, 2 Queen Beds (High Floor)

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Guest reviews for Hyatt Place Dallas/Garland/Richardson

Everyone (17) Couples (2) Family (9)
1
Everyone

I like the honest of the staff and how apologetic they are.

By on Sep 21, 2021

1
Business Business

After staying at the Hyatt Place, Waco, which was a great stay at a great property, I was looking forward to my stay at the Hyatt Place, Garland/Richardson. Arriving early I was asked for a $25 early check-in fee. I decided to come back closer to check-in time. Glad I did. Driving up to this property, the exterior looks great. It all ends there. The lobby has a distinct smell to it. One lift is out-of-order, and judging by the tape on the door, has been that while for a while. Only one ice machine working on the top floor. Hallway carpets are disgusting. A simple vacuum would at least give a better appearance. The rooms are spacious, but they lacked towels during my stay and one towel was visibly dirty of makeup that had been folded and put on the rack for use. Staff moral is at an all time low. I don’t blame the staff, I blame the Hyatt corporation for allowing this property with their name on it become this way, and management not on Hyatt’s back to fix this. I would have been better off in a Motel 6!

By on Sep 10, 2021

4
Partner Couples

I liked the service. Employees were super hospitable. I love that they are pet friendly. I didn't like that housekeeping services were confusing. I never received any service in my room while there but, later found out that for service, sheets and trash had to be put outside for change and discard

By on Aug 31, 2021

1
Family

Pool was fine but closed. Toilet leaked and smelled. Found some mold near the window. AC unit stayed on all night.

By on Aug 11, 2021

5
Family Family with small children

Hotel is well clean staff were friendly close to a lot of stores and restaurants great location. Overall very good hotel.

By on Aug 10, 2021

3
Family with small children

Didn’t like no having read towels toilet paper…

By on Jul 23, 2021

5
Business Business

Best bed I’ve ever slept on!

By on May 6, 2021

4
Family

Room was legit and comfortable. Would of gave higher review but tv guide didn't work properly. Breakfast was very bland. Pool was closed. I I think it's no fault of the hotel but more the city of Garland. Still a lot of covid restrictions in place.

By on May 3, 2021

5
Everyone

Very clean, easy to get to, close to a lot of good restaurants and amdbt

By on Mar 11, 2021

3
Family with small children

The place is ok for a night and for single person. There was no microwave in the room, very inconvenient for family. So if you're traveling with family or children, then do not stay there. Wifi was not coded. It didn't have password, so any of your transaction will not be secured because it is a public WiFi. It was a beautiful and neat place thou. There was no room service unless you called and took them long time to respond. The breakfast was not a buffet as claimed.

By , from Mansfield on Sep 11, 2020

Hyatt Place Dallas/Garland/Richardson

5101 N President George Bush Hwy, Garland, TX 75040
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