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Recent guest reviews

The hotel was located in a decent location and breakfast options were decent, but that's about the only good things about this hotel. For starters, my mom is elderly and handicapped and I asked for a room where she wouldn't have to walk as much. Front desk said they didn't have much available and we were given a room that was far and she had to walk a lot. What irked me is that that I noticed there were several available rooms (housekeeping places blue "cleanliness guaranteed" sticker on each room they clean). Secondly, the channels were limited and they did not have a Spanish channel. My mom loves watching novellas and had to miss out the days that we stayed at this hotel. How do you not have a Spanish channel in a Dallas hotel? How weird! I've travelled all over the US and this is a first. My brother also wanted to watch the NBA finals game and that channel was also unavailable. Thirdly, we stopped by front desk and asked that they deliver fresh towels while we were out and about and they did not deliver. Also, the pool is tiny and poorly lit at night time. Heads up, that parking is located in next door parking garage for 13.00 a day. Didn't mind as much since hotel does have a loading/drop off area.

Ken was great. He had a fun personality and he took care of us every time we needed something.

Hotel walking distance from my destination. clean, and friendly staff.

I like not having the housekeeper coming to my room everyday, only when I needed her to come. Because of the pandemic the breakfast choices were either a bagel or cheerios. Other than than that I really love this place.

This hotel is nice and clean and very conveniently located to Baylor hospital. I have stayed here twice when my husband has had to have surgery. The staff is friendly and very accommodating .

Nothing nothing nothing nothing nothing nothing nothing

They don’t clean your room on weekends (for eco reasons they claim). They also don’t staff the hotel. Called down to ask for a blanket only to be told I’d have to come down and get one myself. Staff was rude and not helpful. Overall a very poor stay.

I loved that this property was so clean and everyone was so friendly. I was there for a convention. My average Lyft was only about $8 to the Kay Bailey Convention Center, breakfast was surprisingly good, and they have a 12p check out which allows you to attend morning things without stress on your last day. I highly recommend it.

The property itself was ok. Nothing special, but location was desirable and convenient.

First, small bath. Two, main entrance is like "where?" Third, not really a suite. More of a room with two queens where one was taken out and a couch put in with a draw string curtainyou can open or close to separate. That's not a suite.Not to mention the paid parking is next door shared with Baylor and valet service stops at 8pm, and weekend maid service only if requested. Not near what one expects from Hilton. Staff was very nice though, but said couldn't use reward points since made reservations through Orbitz. Manager very nice, helpful, but hotel, would'nt go back.

Close to Baylor White hospital which makes it convenient. Staff is helpful.

2 emergency evacuations took place during my stay, not explanation as to what was occurring.

Excelente trato muy buen hotel buenos desayunos las atenciones fueron de primera recomiendo las estadías en este hotel

Gaston Ave Dallas TX

Hotel highlights

  • Steps from Baylor Medical Center at Dallas
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Old East Dallas, Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White is adjacent to Baylor Medical Center at Dallas and within a mile (2 km) of other popular sights like Majestic Theater. This 132-room aparthotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Each apartment features a kitchen and space to spread out with a sitting area. A 42-inch flat-screen TV is available for entertainment, and guests can stay connected with free WiFi. Other standard amenities include a laptop-compatible safe, a phone, and a desk.


Property features

At Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. The 24-hour front desk has staff always at the ready. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Suite, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 Queen Bed | Sleeps 4

Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 3

Studio, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Suite, 1 Queen Bed, Accessible (Roll-In Shower)

1 Queen Bed | Sleeps 3

Guest reviews for Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White

Everyone (10) Couples (3) Family (4)
3
Family

The hotel was located in a decent location and breakfast options were decent, but that's about the only good things about this hotel. For starters, my mom is elderly and handicapped and I asked for a room where she wouldn't have to walk as much. Front desk said they didn't have much available and we were given a room that was far and she had to walk a lot. What irked me is that that I noticed there were several available rooms (housekeeping places blue "cleanliness guaranteed" sticker on each room they clean). Secondly, the channels were limited and they did not have a Spanish channel. My mom loves watching novellas and had to miss out the days that we stayed at this hotel. How do you not have a Spanish channel in a Dallas hotel? How weird! I've travelled all over the US and this is a first. My brother also wanted to watch the NBA finals game and that channel was also unavailable. Thirdly, we stopped by front desk and asked that they deliver fresh towels while we were out and about and they did not deliver. Also, the pool is tiny and poorly lit at night time. Heads up, that parking is located in next door parking garage for 13.00 a day. Didn't mind as much since hotel does have a loading/drop off area.

By on Jul 22, 2021

5
Family

Ken was great. He had a fun personality and he took care of us every time we needed something.

By on Jun 2, 2021

4
Business Business

Hotel walking distance from my destination. clean, and friendly staff.

By on Feb 24, 2021

5
Everyone

I like not having the housekeeper coming to my room everyday, only when I needed her to come. Because of the pandemic the breakfast choices were either a bagel or cheerios. Other than than that I really love this place.

By on Feb 9, 2021

Review comment responded on Feb 9, 2021

Thank you so much for your positive feedback! I am glad to hear you enjoyed your stay with us. We look forward to welcoming you back when we are able to have our full breakfast open!

4
Everyone

By on Oct 12, 2020

5
Everyone

By on Oct 3, 2020

5
Family

This hotel is nice and clean and very conveniently located to Baylor hospital. I have stayed here twice when my husband has had to have surgery. The staff is friendly and very accommodating .

By , from Fort Worth, TX on Aug 5, 2020

Review comment responded on Aug 5, 2020

Dear Guest, Thank you for choosing the Home2 Suites Dallas Downtown, we are so glad you enjoyed your stay with us and we thank you for your kind comments about our hotel and staff. We look forward to hosting you again in the future.

5
Everyone

By on Jun 2, 2020

Review comment responded on Jun 17, 2020

Thank you for sharing your honest feedback with us about your stay at the Home2 Suites by Hilton Dallas Downtown. We are so glad you enjoyed your stay with us! We look forward to hosting you again in the near future.

1
Partner Couples

Nothing nothing nothing nothing nothing nothing nothing

By on May 23, 2020

Review comment responded on May 25, 2020

Dear Guest, Thank you for choosing the Home2 Suites by Hilton Dallas Downtown and for sharing your honest feedback with us. We sincerely apologize for not being able to meet your expectations during your stay. We are constantly working to get better and we hope that you will allow us another chance to better serve you again in the future.

1
Family with small children Family

They don’t clean your room on weekends (for eco reasons they claim). They also don’t staff the hotel. Called down to ask for a blanket only to be told I’d have to come down and get one myself. Staff was rude and not helpful. Overall a very poor stay.

By , from St. George on Feb 24, 2020

Review comment responded on Mar 10, 2020

Dear Clay, Thank you for choosing the Home2 Suites by Hilton Dallas Downtown. Providing exceptional service to all our guests is our number one priority and we sincerely apologize for falling short on meeting your expectations. We appreciate your honest feedback and will be sharing your comments with our staff as we work hard to improve the overall experience for all our guests. Once again thank you for your feedback and we hope you allow us another chance to better serve you in the future.

Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White

3301 Gaston Ave, Dallas, TX 75246
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