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Recent guest reviews

All amenities were available during COVID. This was a worry but no issues. The facilities breakfast was awesome. I have a family of 5 everyone was well taken care of during our stay. Definitely worth the booking.

The only thing stopping the "Excellent" card from coming out is that my "COVID Cleaned room" had someones last piece of shriveled up spinach or lettuce wrapped around the phone. Not the best look for a room that seemed pretty clean.

The amenities and the view and the managers reception. Although, would have liked mask enforcement

The hotel is in a great area. We had to switch rooms because of cleanliness. There were stains in several places, a couple of them looked like dried blood. The room we were moved to had some type of stain on the sheets!! The staff took care of the issues and all were very nice.

Unfortunately, we were not pleased with this hotel. The rooms were dirty, including mold on walls of the bathroom. The AC didn’t work well. We mutually decided we would never stay here again. There are better options in the area for cheaper.

Great place for families and great amenities.went to frisco best place ever

We were here for a hockey tournament, our room was sanitized prior to opening our door with our door taped shut saying it was cleaned to their quality standards. The door to our room was literally pealing apart, revealing the inside of the door itself. Our bathroom had black mold all throughout the bathtub parts and was stained brown on the bottom. We did not receive any shampoo or soap, and had only bath towels. On our last night of the stay at 3 am the alarms were going off for over half an hour telling us to evacuate the hotel in 3 degree weather. We were never told why or when we could come back inside.

Convenient to everything. Great location. The room are one the best I have stayed in. Am planning my next trip and truly would love to stay with Embassy Suites Hotel oxox.

Close proximity to so much. Great hotel with complimentary happy hour and breakfast that made up for a slightly higher cost.

Always enjoy staying here when in Dallas area. Food, staff, room always top notch. Thanks

Great time Great location kind people I will recommend this hotel

Clean room in a nice area of Frisco, TX. Close to minor league stadium and mall area. I would recommend this hotel.

Beautiful conference facility with traditional full-suite rooms for which Embassy Suites is known in an absolutely outstanding location. Convenient to shopping, restaurants, baseball park, and other entertainment venues, would highly recommend for any large group event. The staff did everything within their power to keep 300 women happy. No small feat!

The staff was excellent, place was spotless. Nice location, close to alot of restaurants within walking distance.

John Q Hammons Dr Frisco TX

Hotel highlights

  • Free full breakfast
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located within a 5-minute walk of Comerica Center, Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center is within a 15-minute stroll of Dr Pepper Ballpark. This 3.5-star hotel welcomes guests with 330 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center. Centrally located in Frisco, the hotel is connected to the convention center, and a short walk from KidZania USA and Stonebriar Centre Mall.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 9:30 AM. This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All 330 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find WiFi and 27-inch TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. MP3 docks, sofa beds, and microwaves are other standard amenities.


Property features

Guests of Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center have access to an indoor pool, a 24-hour gym, and a sauna. Self parking is offered for USD 18 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Presidential Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Premium Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Premium Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds | Sleeps 6

Suite, 1 Queen Bed, Non Smoking (Roll-in Shower)

1 Queen Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

Everyone (9) Couples (3) Business (3) Family (7) Friends (1)
5
Family Family with small children

All amenities were available during COVID. This was a worry but no issues. The facilities breakfast was awesome. I have a family of 5 everyone was well taken care of during our stay. Definitely worth the booking.

By on Aug 16, 2021

4
Family

The only thing stopping the "Excellent" card from coming out is that my "COVID Cleaned room" had someones last piece of shriveled up spinach or lettuce wrapped around the phone. Not the best look for a room that seemed pretty clean.

By on Jul 13, 2021

Review comment responded on Jul 14, 2021

Dear Anonymous, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a WOW experience on a return visit. Best, Rich Lundt General Manager

1
Everyone

By on Jul 6, 2021

Review comment responded on Jul 17, 2021

Dear Anonymous, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Rich Lundt General Manager

5
Everyone

By on Jun 17, 2021

Review comment responded on Jun 28, 2021

Thank you for the high rating! We're glad you enjoyed your time with us. We hope to see you again soon!

5
Everyone

By on Jun 17, 2021

Review comment responded on Jun 28, 2021

Thank you for the high rating! We're glad you enjoyed your time with us. We hope to see you again soon!

4
Family

The amenities and the view and the managers reception. Although, would have liked mask enforcement

By on Mar 25, 2021

Review comment responded on Mar 26, 2021

Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Thank you for noting our managers reception and wonderful view. I am sorry that enforcement of masks was not better and I can assure you, it will be addressed. Thank you again or your review and we hope to see you again!

4
Friends

The hotel is in a great area. We had to switch rooms because of cleanliness. There were stains in several places, a couple of them looked like dried blood. The room we were moved to had some type of stain on the sheets!! The staff took care of the issues and all were very nice.

By on Mar 23, 2021

Review comment responded on Mar 24, 2021

Thank you for sharing your feedback! We regret that your experience with us was less than ideal. I am sorry the room was not as clean as it should have been. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing.

1
Everyone

By on Mar 21, 2021

Review comment responded on Apr 1, 2021

Dear Anonymous, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit. Sincerely, Rich Lundt General Manager

1
Everyone

By on Mar 15, 2021

Review comment responded on Mar 26, 2021

Thank you for sharing your feedback! We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing.

2
Partner Couples

Unfortunately, we were not pleased with this hotel. The rooms were dirty, including mold on walls of the bathroom. The AC didn’t work well. We mutually decided we would never stay here again. There are better options in the area for cheaper.

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Thank you for taking the time to review this hotel. Here at the Embassy Suites Frisco, we thrive off of making sure all of our guest are extremely satisfied, and are saddened we did not meet your expectations. We will review the overall cleanliness of your room and make sure this is corrected going forward!

Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

7600 John Q Hammons Dr, Frisco, TX 75034
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