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Recent guest reviews

Bugs in the bathrooms. Amenities and room dirty. The garbage cans in the parking lot were full and there was trash all over the floor and elevator/stairs, looks like it has been weeks since they've clean the garage and/or clenaned out the garbage cans. Overall a very dirty Hotel. Customer service okay. Will not recommend nor come back to this Hotel.

Check in was easy and the front desk people were super nice and efficient.

The only complaint I have was that the room didn't have enough light. The lights that were part of the headboards (and this is BOTH headboards) in my room were either missing or didn't work. Oh and the vending machine in the hallway looked like it had caught on fire or something. Not that I was going to use it anyway, but it was an eyesore and potentially dangerous if a child had wandered by and tried to play with it.

I liked that everything is walking distance, I didn’t like that we had no access to the Pool due to a “private event” Our stay included breakfast yet there was no breakfast available , we had noisy neighbors and the walls are paper thin, so you could hear everything…and I mean everything and the staff needs some serious trainings on customer service.

I stayed in an updated room which is really really nice. The angled beds and the lighting were terrific and the mini sofa in between beds made it for a nice touch to lounge and watch TV.

Outdated property and not the cleanest. Staff was very friendly though!

We liked the breakfast. We didn’t like that the bath tub in our room was dirty, the bath tub didn’t drain, and the bed had a sharp metal piece sticking out of the bottom that cut my leg.

Not worth the money for room . Had to pay extra to park car. .way over and

It was in a great location to the items we had on our agenda to do while in Dallas. One thing that could have been better is the elevators they took a long while and seemed like only a couple of th efour were actually operating.

The rugs had a very bad smells, also the beds was not comfortable and was in a right position

Usual door slammers and noisy next room deterred from the stsy

Elm St Dallas TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Main Street District, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is next to Bank of America Plaza and Renaissance Tower. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

The 291 rooms have an array of amenities, including refrigerators, coffee makers, and free bottled water. Guests can expect to find free WiFi and TVs with cable channels. Other standard amenities include hair dryers, safes, and phones.


Property features

At Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Parking is available for USD 18.00 per night (USD 30 per night for valet parking), and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, Non Smoking

2 Twin Beds | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Roll-In Shower)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Everyone (32) Couples (3) Family (8)
3
Everyone

Bugs in the bathrooms. Amenities and room dirty. The garbage cans in the parking lot were full and there was trash all over the floor and elevator/stairs, looks like it has been weeks since they've clean the garage and/or clenaned out the garbage cans. Overall a very dirty Hotel. Customer service okay. Will not recommend nor come back to this Hotel.

By on Sep 12, 2021

5
Friends

Check in was easy and the front desk people were super nice and efficient.

By on Jul 25, 2021

4
Family

The only complaint I have was that the room didn't have enough light. The lights that were part of the headboards (and this is BOTH headboards) in my room were either missing or didn't work. Oh and the vending machine in the hallway looked like it had caught on fire or something. Not that I was going to use it anyway, but it was an eyesore and potentially dangerous if a child had wandered by and tried to play with it.

By on Jul 22, 2021

3
Partner Couples

I liked that everything is walking distance, I didn’t like that we had no access to the Pool due to a “private event” Our stay included breakfast yet there was no breakfast available , we had noisy neighbors and the walls are paper thin, so you could hear everything…and I mean everything and the staff needs some serious trainings on customer service.

By on Jul 13, 2021

5
Everyone

By on Jul 5, 2021

3
Everyone

By on Oct 26, 2020

Review comment responded on Dec 6, 2020

Hello Anonymous, Thank you for taking the time to provide us with valuable feedback regarding your stay.

3
Everyone

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.

4
Everyone

I stayed in an updated room which is really really nice. The angled beds and the lighting were terrific and the mini sofa in between beds made it for a nice touch to lounge and watch TV.

By , from Rio de Janeiro on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

3
Friends

Outdated property and not the cleanest. Staff was very friendly though!

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.

3
Everyone

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

1015 Elm St, Dallas, TX 75202
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