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Recent guest reviews

Great area and friendly staff

We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.

the hotel was apparently understaffed

Very clean and staff were wonderful. I appreciate that they welcome pets.

This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.

First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.

We love staying at the Aloft but especially this property! It has great staff and an awesome bar.

None of the power outlets were working except for one near the bathroom sink. AC unit cover was loose and rattling. Carpet needs vacuuming. Charge station in the room was not working.

The atmosphere of the hotel was unique. I loved the loft style rooms. The pool table in the lobby is a great idea.

The fire place really set a mood for the chili night.

Very nice property less than 2 miles from great area. Will stay there again.

Always a great experience. Charlotte was very personable and didn't feel business-ish at all

The experience was very personally and professional. I felt like I was at home. The ownership of the receptionist was amazing. I would recommend this hotel to all my friends and family. The price, location and most importantly the staff was Excellent. Thanks

Everything was great. Nice hotel. Great getaway. Pool table and bar was nice.

Room we stayed was very clean. Staff were very friendly and helpful. Some three hours after we checked out, my wife found out that she forgot her jewelry and other valuables in the rooms safe. When I told the staff about it, they immediately checked the safe and within 20 minutes, the jewelry and other valuables were back to our hands. I have to commend the honesty and kindness of the staff on duty, Sunday, July 23, 2017.

N Dallas Pkwy Plano TX

Hotel highlights

  • Walking distance to The Shops at Legacy
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

The Shops at Legacy is a short stroll from Aloft Plano, and other popular attractions like Legacy West are within a couple of miles (3 km). This 136-room, 3-star hotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Start your day off with cooked-to-order breakfast, available for a fee. At the end of the day, relax with a drink at the bar/lounge.


Rooms

All 136 air-conditioned accommodations feature sitting areas. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free local calls are other standard amenities.


Property features

Guests of Aloft Plano have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a meeting room, a business center, and express check-in.

Room options

aloft, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

aloft, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Aloft Plano

Everyone (13) Couples (7) Business (1) Family (8)
5
Family

Great area and friendly staff

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Thank you Erika.

5
Partner Couples

We really like aloft plano, front desk agents are very friendly, rooms are clean and quite.

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

We pride ourselves in customer service! Thank you and we appreciate you praising our hard working staff!

5
Family

the hotel was apparently understaffed

By on Jun 3, 2021

Review comment responded on Jul 6, 2021

Thanks for staying with us. We appreciate your feedback

5
Everyone

Very clean and staff were wonderful. I appreciate that they welcome pets.

By on May 31, 2021

Review comment responded on Jul 6, 2021

Thanks for staying with us. We appreciate your feedback

2
Family Family

This hotel is ok to sleep in. That's it. Their is no restaurant or breakfast. That's okay. No microwave in the room. Bring your own night light for the bathroom. Because they don't have illumination to guide you to the rest room. Their is no tv watching in the comin area of the hotel. Staff seems clueless to your needs. Told to put used towels in the hallway. They sat there all day. Came back to the hotel and my wife took them away. And she had to replenish the towels herself. All and all not impressed with this place.

By on Mar 19, 2021

Review comment responded on Mar 22, 2021

Dear Guest Thank you for choosing to stay at the Aloft Plano and providing your honest feedback on the Day Pass Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Aloft Plano

5
Everyone

By on Mar 16, 2021

Review comment responded on Apr 5, 2021

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Thank you so much for giving us your feedback. We are so happy you enjoyed your stay and we hope to see you the next time your travels bring you to Plano.

4
Everyone

By on Jan 3, 2020

Review comment responded on Jan 6, 2020

Thank you for your feedback, we are happy you enjoyed your stay but hope the next time you stay with us we can provide the 5 Star quality you deserve!

2
Business Business

First I was given a room which was not made up..,bed sheets and used towels on floor. When I called I was told I had to come back to lobby...brought all my luggage (was traveling with a lot for work) and then had to wait in line again as 2 others checked in. The desk should have had my new room and key ready and not have me wait again. Then I was told I was being given the room right next door to the first room. Someone should have brought me the key rather than me having to go back and forth and wait until a line. Then in the second room my toilet didn’t flush. Lastly, the bartender couldnt have been less friendlier. She seemed annoyed to even be there or maybe she was mad I was talking her away from her cell phone to pour a drink.

By on Dec 6, 2019

Review comment responded on Dec 6, 2019

I am so sorry that you did not have a good experience at our hotel. I assure you this is very out of character for us and would hope to see you the next time your travels bring you to Plano.

4
Everyone

By on Nov 27, 2019

Review comment responded on Nov 29, 2019

Thank you so much for your feedback. We are so happy you enjoyed your stay and hope to see you the next time your travels bring you to Plano.

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