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Recent guest reviews

Property was great all around: food, staff, and activities.

My girlfriend and I had the opportunity to stay at the Cozumel Palace in mid-July. This was our first trip to a Palace property. The check-in was easy and the front desk staff was friendly and efficient. The only complaint about check-in was that we were directed to "Guest Services" immediately after check-in, whose job was to book you for the sales pitch. After a long day of travel, that was the last thing we wanted to hear about. After a firm and direct "no thank you" we were off to our vacation. The room was clean and our ocean view was beautiful. Luggage was delivered to the room quickly and we were given a quick orientation of the room and its amenities. We thought that all made to order food was excellent. Admittedly, I am not a big fan of buffets, but we thought the buffets were hit or miss. The food was not as hot or as fresh as I like, but we were always able to find something that was acceptable. The bartenders were friendly and accommodating. They listened and adjusted drinks to our liking. Scuba diving is handled on site by Aqua Safari, who has a dive shop on site. Boats pick you up right at the hotel. Dive staff was knowledgeable and friendly. The boats were large and comfortable, although not the fastest boats on the ocean. Most dive sites were a 45 minute to one hour trip, but the views were beautiful and we had time to get to know our fellow divers. Overall, the Cozumel Palace was a great resort. We will return.

This was our second trip to Cozumel Palace. We love the staff, location, and restaurants. We already booked a trip for next summer at the Beach Palace.

This resort was amazing! We practically never had to leave because there was so much to do. I didn't realize the ocean in front of the resort would be safe to swim in but my family went snorkeling almost every single day and we saw some beautiful tropical fish! The food was pretty good. The best food was at the pool (The Flamingo)! We practically has our own personal host who was very accommodating and made sure we had everything to make our trip run smoothly. My 8 year old loved the kids club. I love the late night ambiance. There was always a musician in the lobby. If you need anything, they had a great gift shop or (Mexican) Walmart was right across the street!

Terrific resort, great dive shop and boats, and the staff worked very hard to make us feel welcome and comfortable.

What a great place! Stunning lobby to pool to ocean entrance. Oceanfront room on the 3rd floor. I slept with the doors open and the sound of the waves all night. Woke up in the dark to moon reflecting on the ocean and birds singing. After moving to the hammock on the balcony, steps from the bed (watching the marble step down in the dark) Relaxed awake as the sunlight aroused the day. Only complaint is the virus sanitizer sprayed all over, feel glad to be back in Montana so I can detox.

The Resort is nice. Rooms are super nice and roomy. The staff is amazing! Great view of the ocean. The only thing I can see wrong is there is no beach. But they have an amazing reef.

Service great by most Food quality has gone down since the last time I was there 2 years ago for dinners

Liked everything about it! On a scale of 1-10, it’s a 10!

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

The staff was excellent, always ready to assist in anyway they could.

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is a leisurely stroll from sights such as Palacio Municipal and Stingray Beach. This 169-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 169 accommodations feature sitting areas. 21-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and free newspapers.

Room options

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

2 Double Beds | 1 King Bed | Sleeps 4

Loft Suite, Kids & Teens Free + Flex Cancellation Options

1 King Bed and 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Ocean View Suite, Kids & Teens Free + Flex cancellation options

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Cozumel Palace All Inclusive

Everyone (28) Couples (81) Family (47) Friends (14)
5
Partner Couples

Property was great all around: food, staff, and activities.

By on Aug 5, 2021

Review comment responded on Aug 6, 2021

Dear guest, Thank you so much for making us part of your vacations. It is sincerely an honor to be worthy of your recommendation and we hope to have the pleasure to welcome you again in the future. Kind regards,

5
Partner Couples

My girlfriend and I had the opportunity to stay at the Cozumel Palace in mid-July. This was our first trip to a Palace property. The check-in was easy and the front desk staff was friendly and efficient. The only complaint about check-in was that we were directed to "Guest Services" immediately after check-in, whose job was to book you for the sales pitch. After a long day of travel, that was the last thing we wanted to hear about. After a firm and direct "no thank you" we were off to our vacation. The room was clean and our ocean view was beautiful. Luggage was delivered to the room quickly and we were given a quick orientation of the room and its amenities. We thought that all made to order food was excellent. Admittedly, I am not a big fan of buffets, but we thought the buffets were hit or miss. The food was not as hot or as fresh as I like, but we were always able to find something that was acceptable. The bartenders were friendly and accommodating. They listened and adjusted drinks to our liking. Scuba diving is handled on site by Aqua Safari, who has a dive shop on site. Boats pick you up right at the hotel. Dive staff was knowledgeable and friendly. The boats were large and comfortable, although not the fastest boats on the ocean. Most dive sites were a 45 minute to one hour trip, but the views were beautiful and we had time to get to know our fellow divers. Overall, the Cozumel Palace was a great resort. We will return.

By on Jul 22, 2021

Review comment responded on Jul 22, 2021

Dear guest, Thank you for staying at Cozumel Palace. We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our all-inclusive services. We look forwar to continue making memorable experiences for you. Kind regards,

5
Partner Couples

This was our second trip to Cozumel Palace. We love the staff, location, and restaurants. We already booked a trip for next summer at the Beach Palace.

By on Jul 16, 2021

Review comment responded on Jul 17, 2021

Dear guest, Thankyou for giving us the opportunity to create memorable experiences once again. We are happy to read that our restaurants, facilities and services have met your expectations. We look forward to or next visit.

5
Family with small children

This resort was amazing! We practically never had to leave because there was so much to do. I didn't realize the ocean in front of the resort would be safe to swim in but my family went snorkeling almost every single day and we saw some beautiful tropical fish! The food was pretty good. The best food was at the pool (The Flamingo)! We practically has our own personal host who was very accommodating and made sure we had everything to make our trip run smoothly. My 8 year old loved the kids club. I love the late night ambiance. There was always a musician in the lobby. If you need anything, they had a great gift shop or (Mexican) Walmart was right across the street!

By on Jun 16, 2021

Review comment responded on Jun 16, 2021

Dear guest, On behalf of our team let me express how thankful we are for being part of your vacational experience, it was a pleasure to host you. As we aim to continuously enhance our services and facilities to better serve our guests, it will be a pleasure to welcome you back again in the near future!

5
Friends

Terrific resort, great dive shop and boats, and the staff worked very hard to make us feel welcome and comfortable.

By on May 26, 2021

Review comment responded on May 26, 2021

Dear guest, Thank you for choosing Cozumel Palace as your holiday deestination. We are happy to read that you have spent a wonderful time thanks to our amazing staff, activities and the location of the resort. We hope to welcome you again soon!

5
Family

What a great place! Stunning lobby to pool to ocean entrance. Oceanfront room on the 3rd floor. I slept with the doors open and the sound of the waves all night. Woke up in the dark to moon reflecting on the ocean and birds singing. After moving to the hammock on the balcony, steps from the bed (watching the marble step down in the dark) Relaxed awake as the sunlight aroused the day. Only complaint is the virus sanitizer sprayed all over, feel glad to be back in Montana so I can detox.

By on Mar 30, 2021

Review comment responded on Mar 31, 2021

Dear guest, It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with an excellent attention and service. Thank you very much for taking the time to share your experience, we hope to welcome you again soon. Best regards,

5
Family with small children

The Resort is nice. Rooms are super nice and roomy. The staff is amazing! Great view of the ocean. The only thing I can see wrong is there is no beach. But they have an amazing reef.

By on Dec 25, 2020

Review comment responded on Dec 26, 2020

Dear Guest; Thank you for choosing Cozumel Palace! We are glad to know that you were able to enjoy our facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We hope to welcome you back soon. Best regards,

5
Everyone

By on Nov 25, 2020

Review comment responded on Nov 25, 2020

Dear guest; Thank you for choosing Cozumel Palace. We hope to welcome you back very soon!

5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you so much for your rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 19, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

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