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Recent guest reviews

Honestly our stay was very disappointing. The hallway on our floor was super dirty, trash laying around on the floor and it generally looked like it had not been vacuumed. Our room wasn't much better, from the floor being dirty to the shower being dirty, the drain to the shower was taken out, there was hair covering the inside of the toilet, the sheets had some black marks on them. When we went down to buy food in the pantry area the machine was double charging people and room service is non existent. From interacting with the staff at the front desk on the night shift it seemed like she just wanted to sit on her phone. Just overall really a disappointing stay and I will be staying somewhere else when I come back to Columbus.

Restaurant is a disaster, they need to rethink it completely.

Wish they had free parking because valet was a bit expensive

First to start off Aubree was amazing and very attentive. She has great customer service and made me feel very welcomed. Has a few issues with connecting a console to the TV. Called Aubree and she has someone to help within minutes. Very clean and cozy rooms. Bathroom layout is amazing. Also the price was very reasonable. I will definitely book again.

Liked how close to Nationwide Arena. Disliked the cost of breakfast.

room was great and very clean within walking distance of anything and everything

Great location. Updated and modern. Walking distance to nationwide arena and short north

Nicely located and the room was spacious. My big complaint was the heater made quite a bit of noise and I had to turn it off to not get woken up.

The rooms were very nice And the location was very good

Very close to all the attractions located in the arena district

The property is under construction Messy and elevator not working properly very dangerous sometimes slow sometimes fast and only 2 working elevators very bad The gym closed the restaurant closed the shopping area closed I paid 250 a night for 5 nights I want my money back Crown plaza hotel doing unethical business Taking in full payment but do not deliver the service With this kind of hotel condition they should only accept 50 a night not 250 like 5 stars hotel Very unethical I want to consult with my attorney Possibly filing a lawsuit Shame on you crown plaza hotel

It is a very comfortable hotel unfortunately we were there during some construction in the lobby area which we never saw and the fitness facility was not available. The cafe was excellent for breakfast and so handy for dinner as well. The wait staff was very friendly and accommodating.

Modern furniture. The room smelled good and was very clean. Staff was very friendly and the bed was comfortable

E Nationwide Blvd Columbus OH

Hotel highlights

  • Walking distance to Nationwide Arena and Greater Columbus Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Columbus, Sonesta Columbus is within a 5-minute walk of Nationwide Arena and within 15 minutes of other popular attractions like Greater Columbus Convention Center. This 4-star hotel has 421 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym. It's connected to the convention center in central Columbus, and also a short walk from Palace Theatre and Ohio Theatre.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 421 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Renovated in 2019, Sonesta Columbus offers a gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 35.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Deluxe Room, 1 King Bed (Deluxe Loft King)

1 King Bed | Sleeps 2

Superior Room, 2 Double Beds (Preferred Loft Two Doubles)

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed (Preferred Loft King)

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible (Mobility Roll in Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Sonesta Columbus

Everyone (27) Couples (5) Family (8)
2
Partner Couples

Honestly our stay was very disappointing. The hallway on our floor was super dirty, trash laying around on the floor and it generally looked like it had not been vacuumed. Our room wasn't much better, from the floor being dirty to the shower being dirty, the drain to the shower was taken out, there was hair covering the inside of the toilet, the sheets had some black marks on them. When we went down to buy food in the pantry area the machine was double charging people and room service is non existent. From interacting with the staff at the front desk on the night shift it seemed like she just wanted to sit on her phone. Just overall really a disappointing stay and I will be staying somewhere else when I come back to Columbus.

By on Nov 7, 2021

Review comment responded on Nov 8, 2021

I am sorry to read about your experience, please contact me for your next trip and I will help make your stay spacial!

3
Partner Couples

Restaurant is a disaster, they need to rethink it completely.

By on Aug 28, 2021

Review comment responded on Aug 28, 2021

I am sorry you didn’t have a good experience at our restaurant, hope you give us another chance in the future Andrew!

5
Everyone

By on May 16, 2021

Review comment responded on Jun 1, 2021

Thank you for staying with us, hope to have you back soon!

5
Family Family

Wish they had free parking because valet was a bit expensive

By on Nov 27, 2020

Review comment responded on Nov 27, 2020

There is a less expensive option for your parking depending on how many hours / in & out you will have... sometimes its better to use our valet parking than self park at the public garage behind the hotel.

5
Partner Couples

First to start off Aubree was amazing and very attentive. She has great customer service and made me feel very welcomed. Has a few issues with connecting a console to the TV. Called Aubree and she has someone to help within minutes. Very clean and cozy rooms. Bathroom layout is amazing. Also the price was very reasonable. I will definitely book again.

By , from Columbus, Ohio on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you very much for your great review Ashley, we will celebrate it with Aubree and the rest of the team!!!

5
Everyone

By on Feb 28, 2020

1
Everyone

By on Feb 7, 2020

4
Family

Liked how close to Nationwide Arena. Disliked the cost of breakfast.

By on Jan 22, 2020

5
Business Business

room was great and very clean within walking distance of anything and everything

By on Jan 17, 2020

4
Everyone

By on Dec 16, 2019

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