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Recent guest reviews

Poor customer service, no hand soap in bathroom, 1roll of toilet paper, no extra blankets and was told I would have to come get them, tile grout in bathroom dirty/molded, tapestry peeling from walls, smell of marijuana by indoor pool.

All over an amazing experience. The whole place, inside and out, were very clean. Amazing customer service. Wonderful breakfast options. Highly recommend for those with high expectations.

The air was broken in our room. It smelled like burnt rubber. We were also told that there were no towels and were given pool towels to dry off with.

Good stay! Staff was accommodating. Great breakfast!

The inside conditions were very pretty and looked clean how ever the out side conditions were terrible. There were tuns of hornet nests and spider webs everywhere all over both back patios. They advertised a spa but they cemented it in. This was the least of the problems. Upon arrival when we checked in they did not tell us that we would be charged 10$ a day for parking and we didn’t even have a car!!!! They also didn’t tell us that we had to request 24 hours in advance for some one to clean the room and then when I did request maid service 24 hours in advance they still did not have any one clean our room. We were there for 4 days I ended up having to clean the room my self on Saturday because we had garbage pilling up and the room smelled horrible. We also had to go to the front desk for towels and toilet paper and had to carry it up our selfs. The tv did not work all. They said there was nothing they could do about it and that we would have to contact orbitz for a credit even though we up graded our room to a king corner. So pretty much they were fine to take our money but giving us a credit some how they could not do. I will never book another room at that hotel again!!!!

The rooms were not clean upon arrival. Had to wait an hour and a half before getting in room. Bathroom was covered with hair. Switched to another room even worse. Very disappointing stay with prices they charge. Outdated property

It was a nice hotel for our quick visit the staff was great we really enjoyed ourselves

Very nice view

Property seemed very busy and unsafe during the night unsafe neighborhood room smelled like smoke.

The beds are awful. They didn’t have sheets for the pull out bed and when requested they said they had none available. The made to order breakfast was a joke. Get there early or you don’t get hot food.

The rooms are in need of update. the sofa was on the floor when you sit down. Dust and dirt around the carpet and the baseboards. Bath tub was full of sludge from stopped up drain. Went to get plastic bag from ice bucket, it was half full of water. This was not a good stay.

For the price of the suite, the room was filthy dirty. Mold on in the shower, toilet was wobbly, air filter was so dirty, the refrigerator was hot, the air conditioner didn’t work, and the towel rack kept falling apart. Went to the front desk to see if they would repair it. Came back that afternoon and no resolutions made. So we got another hotel, way cheaper and much much cleaner. I don’t recommend staying at this location. Don’t waste your money on them. If they didn’t care to fix the issue, don’t bother caring on staying with them.

The structure was nice, in a convenient location. Hotel did not allow you to change temperature in room also the shower water was warm for about 3 mins and went cold

Price due at hotel differed from the Orbitz quoted price. Front staff was not overly accommodating when I mentioned the room didn’t have the Lysol-cleaned sticker. Room also was only stocked with one bath towel.

The property looked run down. The indoor pool area had the hot tub removed and had no air circulation so it was hot and muggy. The staff was friendly and helpful

There was a LOUD partying going on in the adjoining room until after midnight. LOUD music and people hollering and talking loudly. Had to call the front desk and they did finally did come to tell them to stop the party. Some hollering girls did intermittently happen aftterwards, but was able to get to sleep. As loud as the music/noise was originally, I am surprised that not hotel staff could hear. Had to ask for toilet paper another day; they did not put any when cleaned the room.

Stoneridge Dr Columbia SC

Hotel highlights

  • Walking distance to Riverbanks Zoo and Garden
  • Free continental breakfast
  • Onsite dining
  • Indoor pool

Embassy Suites Columbia - Greystone places you within a 10-minute stroll of Riverbanks Zoo and Garden and Three Rivers Greenway. This 3.5-star hotel has 218 guestrooms and offers conveniences like free breakfast, an indoor pool, and a gym.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

The 218 accommodations feature sitting areas. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Microwaves, refrigerators, and coffee makers are other standard amenities.


Property features

Guests staying at Embassy Suites Columbia - Greystone enjoy an indoor pool, a gym, and WiFi in public areas. Self parking is available for USD 10.00 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 4

Special, One King Bed, Smoking

1 King Bed | Sleeps 4

Premium Suite, 2 Double Beds (Wellness)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Corner

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites Columbia - Greystone

Everyone (15) Couples (4) Family (12)
2
Everyone

Poor customer service, no hand soap in bathroom, 1roll of toilet paper, no extra blankets and was told I would have to come get them, tile grout in bathroom dirty/molded, tapestry peeling from walls, smell of marijuana by indoor pool.

By on Nov 19, 2021

Review comment responded on Nov 20, 2021

Dear Dawn, We are disheartened that you did not enjoy your visit. I’m sorry we disappointed you and hope to have the opportunity to serve you better in the future. Sincerely, Charles Johnson General Manager

5
Family with small children

All over an amazing experience. The whole place, inside and out, were very clean. Amazing customer service. Wonderful breakfast options. Highly recommend for those with high expectations.

By on Nov 1, 2021

Review comment responded on Nov 2, 2021

Dear Erica, Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations and breakfast. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, Charles Johnson General Manager

2
Family

The air was broken in our room. It smelled like burnt rubber. We were also told that there were no towels and were given pool towels to dry off with.

By on Oct 18, 2021

Review comment responded on Oct 19, 2021

Dear Shannon, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. I apologize for the mechanical issue with the air and that bath towels were not provided. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Charles Johnson General Manager

4
Family

Good stay! Staff was accommodating. Great breakfast!

By on Aug 1, 2021

Review comment responded on Aug 2, 2021

Dear Anonymous, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant and look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Charles Johnson General Manager

2
Family

The inside conditions were very pretty and looked clean how ever the out side conditions were terrible. There were tuns of hornet nests and spider webs everywhere all over both back patios. They advertised a spa but they cemented it in. This was the least of the problems. Upon arrival when we checked in they did not tell us that we would be charged 10$ a day for parking and we didn’t even have a car!!!! They also didn’t tell us that we had to request 24 hours in advance for some one to clean the room and then when I did request maid service 24 hours in advance they still did not have any one clean our room. We were there for 4 days I ended up having to clean the room my self on Saturday because we had garbage pilling up and the room smelled horrible. We also had to go to the front desk for towels and toilet paper and had to carry it up our selfs. The tv did not work all. They said there was nothing they could do about it and that we would have to contact orbitz for a credit even though we up graded our room to a king corner. So pretty much they were fine to take our money but giving us a credit some how they could not do. I will never book another room at that hotel again!!!!

By on Jul 26, 2021

Review comment responded on Jul 27, 2021

Dear Anonymous, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. We've had to adjust how we service occupied rooms during the pandemic; I regret that we appeared unaccommodating. We look forward to restoring the servicing of our rooms to pre-COVID levels. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon with the opportunity to provide an exceptional stay. Sincerely, Charles Johnson General Manager

1
Everyone

The rooms were not clean upon arrival. Had to wait an hour and a half before getting in room. Bathroom was covered with hair. Switched to another room even worse. Very disappointing stay with prices they charge. Outdated property

By on Jul 7, 2021

4
Partner Couples

It was a nice hotel for our quick visit the staff was great we really enjoyed ourselves

By on Jul 3, 2021

Review comment responded on Jul 3, 2021

Dear Anonymous, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed your stay. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Charles Johnson General Manager

4
Partner Couples

Very nice view

By on May 17, 2021

Review comment responded on May 18, 2021

Dear Anonymous, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Charles Johnson General Manager

2
Family

Property seemed very busy and unsafe during the night unsafe neighborhood room smelled like smoke.

By on May 4, 2021

Review comment responded on May 4, 2021

Dear Anonymous, We are so sorry that you did not enjoy your visit. We live and work in this area and find it to be very safe overall. We appreciate your feedback and thank you for staying with us. Sincerely, Charles Johnson General Manager

2
Family with small children

The beds are awful. They didn’t have sheets for the pull out bed and when requested they said they had none available. The made to order breakfast was a joke. Get there early or you don’t get hot food.

By on Apr 2, 2021

Review comment responded on Apr 4, 2021

Dear Anonymous, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Charles Johnson General Manager

Embassy Suites Columbia - Greystone

200 Stoneridge Dr, Columbia, SC 29210-8010
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