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Recent guest reviews

They placed a sticker on the door stating it was clean. The bathroom was clearly not. there was a significant amount of the previous guests hair in the tub, sink, and the floor. I requested service to clean another person's pubic hair out the shower and they made it difficult to obtain service. Once the cleaning was performed I would give it a D on effort and cleanliness. Unfortunately the front desk staff was condescending and rude as well. Do not recommend.

Everything was clean and well taken care of! Nice lobby!

Great staff, beautiful updated lobby and rooms. The beds were comfortable, pool was very nice and Starbucks on site was a nice plus.

I didn’t like that there was no complimentary breakfast.

The room was nice, 1 of the 2 people I encountered upon check in was good. the first person was aggressive. I stepped out and when I came back so walked away so the second person helped me. I have not had any issues with the other DoubleTrees I've stayed at.

The whole building was very clean and the staff was pleasant and helpful. The warm cookie was the best!!

Clean friendly staff....close to restaurants and shopping

The service was great! We had asked for a roll-away bed and it was delivered almost immediately. Classy-looking hotel but the layout is spread out and slightly confusing. Would have been helpful to have more signage throughout the building as to where things were located. Also would have liked to have had a refrigerator in the room.

Nice hotel. Service restairant and was okay. I would return.

We liked the location, close to Cheyenne Mountain Zoo!

The room was amazing for the price we paid. The bathroom was very modern and clean.

The hotel did a great job with the renovation and had this been 1 month sooner or later my issue likely would have been a non issue, but the building is on a boiler chill system which means you only get cold or hot in the rooms from an AC stand point and in my opinion they flicked the switch too early bc my family and kids were sweating all night with the AC on 60 degrees not realizing the real issue. When I spoke to the lady at the front desk and told her it was very uncomfortable bc we thought the AC was broke, she explained the situation then went on telling me about my bill and the charges. I expressed my desire for some reduction bc it was a very uncomfortable night of sleep and she basically said there was nothing that she could do because this room was booked through Orbitz and offered some bottles of water.....are you kidding me! I then began to explain to her why that shouldn’t matter bc she (the hotel) was going to get one way or another and she again kept refusing to do anything so rather than starting off day 1 of vacation requesting to speak to the hotel manager I walked away and told her I would be writing a review.

Excellent hotel; currently undergoing a remodel. You wouldn’t know that they were remodeling unless you found the elevator they use to move supplies or unless they were working on the room right next to yours. Beds were comfy, they gave my son and I extra pillows (for our pillow fort), but they only had single ply toilet paper.

East Cheyenne Mountain Blvd Colorado Springs CO

Hotel highlights

  • Walking distance to Broadmoor World Arena
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Broadmoor World Arena is a short stroll from DoubleTree by Hilton Colorado Springs, and other popular attractions like United States Olympic Complex are within a 10-minute drive. This 3.5-star hotel has 299 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Colorado Springs, and a short drive from Cheyenne Mountain Zoo and Pikes Peak Center.


Dining

Sit down for a leisurely bite to eat at the onsite delicatessen, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All 299 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

DoubleTree by Hilton Colorado Springs features an indoor pool, a children's pool, and a fitness center. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and conference space.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed with Sofa bed, Microwave

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed, Refrigerator

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Colorado Springs

Everyone (12) Couples (6) Business (2) Family (14) Other (1) Friends (2)
2
Family

They placed a sticker on the door stating it was clean. The bathroom was clearly not. there was a significant amount of the previous guests hair in the tub, sink, and the floor. I requested service to clean another person's pubic hair out the shower and they made it difficult to obtain service. Once the cleaning was performed I would give it a D on effort and cleanliness. Unfortunately the front desk staff was condescending and rude as well. Do not recommend.

By on Jul 21, 2021

5
Everyone

By on Apr 1, 2021

Review comment responded on Apr 15, 2021

Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.

5
Friends

Everything was clean and well taken care of! Nice lobby!

By on Mar 25, 2021

Review comment responded on Mar 27, 2021

Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.

5
Family

Great staff, beautiful updated lobby and rooms. The beds were comfortable, pool was very nice and Starbucks on site was a nice plus.

By on Dec 4, 2020

Review comment responded on Dec 4, 2020

Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.

4
Family Family

I didn’t like that there was no complimentary breakfast.

By , from Tyler on Oct 30, 2020

Review comment responded on Oct 30, 2020

Thank you for taking a moment to share your experience about your recent stay in our hotel. I am pleased to see that you enjoyed your stay with us at the Doubletree by Hilton Colorado Springs. We look forward to welcoming you back to our hotel in the future.

4
Family

The room was nice, 1 of the 2 people I encountered upon check in was good. the first person was aggressive. I stepped out and when I came back so walked away so the second person helped me. I have not had any issues with the other DoubleTrees I've stayed at.

By , from Colorado on Oct 12, 2020

Review comment responded on Oct 16, 2020

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.

2
Everyone

By on Sep 21, 2020

Review comment responded on Sep 28, 2020

Thank you for your review.

5
Partner Couples Family

The whole building was very clean and the staff was pleasant and helpful. The warm cookie was the best!!

By , from Manhattan, IL on Sep 15, 2020

Review comment responded on Sep 28, 2020

Thank you for your feedback.

5
Everyone

By on Sep 7, 2020

Review comment responded on Sep 11, 2020

Thank you for taking the time to review our hotel.

4
Everyone

By on Aug 3, 2020

Review comment responded on Aug 9, 2020

Thank you for your rating.

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