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Recent guest reviews

Close and convenient proximity to the interstate and other activities in the area. Well lit private parking lot across from a travel truck stop. Rooms were well maintained it seemed, but the hallways, stairwells and public common areas weren't clean. Trash and debris were all over the carpeting and stairwells. Im unsure how often they vacuum. Complimentary breakfast was quite limited, basically oatmeal packets and coffee. I know COVID limits things but I think we can do better. Frankly for a hotel boasting the Best Western name i expected better based on my prior stays with that chain. Its not the level of comfort, cleanliness or care I've come to know from BW.

Across from truck stop and area around motel was trashy. Room was dingy and smelled heavily of de-odorizer. Staff were satisfactory during check-in. My spouse and I decided to give up our paid reservation rather than stay. Would not stay there in the future.

It wasn’t the greatest, had a moldy smell. We found a used needle hidden behind the iron. Rooms where not connected. On the picture showed a pull out couch bed and when arrived they said, they didn’t have any rooms with pullout couches so we had to get a second room pool closes early.

Staff was nice. Not sure if it’s due to covid but the breakfast was not very good at all.

Expedia overbooked the hotel and we disnt have our rooms

Hotel was not very full yet they put a screaming family of 6 or 7 in the room next door. Thats just rude

Staff was friendly, room was okay bed wasn't the best, but not the worst.

Our room was super clean, housekeeping was the best and the front desk was great!!

Very clean, great location, comfortable bed, nice breakfast options and staff were wonderful! Five stars!! ⭐️

The property was an average property. Obviously remodeled older facility, but done nicely. The room was a little warm as we like a cold a/c. Overall the property was fine. The breakfast was not very good. I've definitely had better continental breakfast, but that's my only complaint.

There was a gap between the door and frame where you could see right into the hallway. The bathroom door had patch in it from where a hole was. The room had a slant in it. The bed Sucked.

The staff was so nice.There is only one thing that made me upset.They keep the fridge unplugged in room to save energy.You are not saving energy.get an energy audit you would find out it is counterproductive.I am 50, I wear glassesWe checked in late.never payed attention to the sign on counter.or tiny magnet on fridge.I do not wear my glasses when I am very tired.such as checking in.consequently I lost $30 in sushie I had brought from Camas wa for my Daughter in law.made me upset.

Check in time was over 25 min and there was only one other person in line! The room was 55 degrees, and it took all night for it to warm up.

West 5th Avenue Post Falls ID

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 2 mi (3.2 km) from Stateline Stadium and Speedway, SureStay Plus Hotel by Best Western Post Falls is within a 5-minute drive of University Of Idaho Research Park. This 99-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM.


Rooms

All 99 rooms provide MP3 docks, microwaves, and refrigerators. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, spring water baths, and hair dryers. Coffee makers, free local calls, and ironing boards are other standard amenities.


Property features

SureStay Plus Hotel by Best Western Post Falls features an indoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Suite, 1 King Bed, Non Smoking, Mountain View (Walk-in Shower;with Sofabed)

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly;with Sofabed)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly;with Sofabed)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Mountain View

1 King Bed | Sleeps 6

Guest reviews for SureStay Plus Hotel by Best Western Post Falls

Everyone (13) Couples (5) Family (5)
4
Everyone

By on Jul 12, 2021

2
Everyone

By on Jun 25, 2021

Review comment responded on Jul 7, 2021

Thank you for your review

4
Everyone

By on Jun 22, 2021

2
Family

Close and convenient proximity to the interstate and other activities in the area. Well lit private parking lot across from a travel truck stop. Rooms were well maintained it seemed, but the hallways, stairwells and public common areas weren't clean. Trash and debris were all over the carpeting and stairwells. Im unsure how often they vacuum. Complimentary breakfast was quite limited, basically oatmeal packets and coffee. I know COVID limits things but I think we can do better. Frankly for a hotel boasting the Best Western name i expected better based on my prior stays with that chain. Its not the level of comfort, cleanliness or care I've come to know from BW.

By on May 13, 2021

Review comment responded on May 14, 2021

Thank you for your review. We will be using your feedback to help improve our guest experience in the future.

2
Partner Couples

Across from truck stop and area around motel was trashy. Room was dingy and smelled heavily of de-odorizer. Staff were satisfactory during check-in. My spouse and I decided to give up our paid reservation rather than stay. Would not stay there in the future.

By on May 6, 2021

Review comment responded on May 8, 2021

We are sorry to hear that you experience with us was less than satisfying. We will use your feed back to make necessary improvements.

4
Everyone

By on May 4, 2021

3
Family with small children

It wasn’t the greatest, had a moldy smell. We found a used needle hidden behind the iron. Rooms where not connected. On the picture showed a pull out couch bed and when arrived they said, they didn’t have any rooms with pullout couches so we had to get a second room pool closes early.

By on Mar 22, 2021

3
Partner Couples

Staff was nice. Not sure if it’s due to covid but the breakfast was not very good at all.

By on Feb 17, 2021

4
Everyone

By on Oct 5, 2020

1
Everyone

Expedia overbooked the hotel and we disnt have our rooms

By on Jun 28, 2020

Review comment responded on Aug 19, 2020

We are sorry this happened, we hope you will try again to stay with us.

SureStay Plus Hotel by Best Western Post Falls

3647 West 5th Avenue, Post Falls, ID 83854
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