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Recent guest reviews

Beat up. Loud noise. Poor staff.

Everything wqs great. Will stay again

Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.

Very nice accomodations. Lots of room for 3 adults. Upstairs bathroom was a bit tight though.

We always look for Sonesta when traveling. Love the property

Friendly staff, very comfortable surroundings, well furnished unit. Perhaps unique to our unit, heating/ac unit temperature seemed to be fixed or off. Bed linens very nice, wish pillows were softer. Breakfast ok, scrambled eggs a blend of something, with a descent variety of options. All in all, we were happy with our stay, will be our choice when next in the area.

Nice, spacious rooms. Good amenities. Very friendly, helpful staff.

They upgraded to a loft since we’re out of original room. The help was no help!!! The Breakfast was not so great!!! The room was dirty , no dish soap or dishwasher soap so couldn’t wash dishes in the suite... But beds were comfortable .

The check in was quick and smooth. Staff that we encountered were friendly. The room wasn't as clean as it should have been.

Everything is perfect accept that bad smell like weed smell inside the room

Clemens Rd Westlake OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Within a short walk of Crocker Park, Sonesta ES Suites Cleveland Westlake is within 2 miles (3 km) of Lake Erie Nature & Science Center. This 104-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

All 104 accommodations feature kitchens and space to spread out with dining areas and sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

Sonesta ES Suites Cleveland Westlake features a fitness center, free WiFi in public areas, and a seasonal outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Studio Suite, 1 King Bed

1 King Bed | Sleeps 4

Studio Suite, 1 King Bed, Fireplace

1 King Bed | Sleeps 4

Studio Suite, 2 Queen Beds, Fireplace

2 Queen Beds | Sleeps 6

Suite, 2 Bedrooms, Fireplace

1 King Bed and 2 Double Beds | Sleeps 8

Guest reviews for Sonesta ES Suites Cleveland Westlake

Everyone (34) Couples (1) Family (11)
2
Everyone

Beat up. Loud noise. Poor staff.

By on Aug 15, 2021

Review comment responded on Aug 24, 2021

Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology

4
Friends Family

Everything wqs great. Will stay again

By on Apr 12, 2021

Review comment responded on Apr 13, 2021

Thank you for staying, we hope to see you again!

5
Everyone

By on Apr 27, 2020

Review comment responded on Apr 28, 2020

Dear Anonymous, Wow thank you so much for the fantastic review! We will see you on your next stay! Team Sonesta Westlake

5
Partner Couples Family

Check in was easy and the lady was wonderful and very pleasant! Only concern was the door lock breaking and took a few to get fixed.

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear Anonymous, Thank you for taking time to post your review, and we are happy you had a great experience! See you next trip! Team Sonesta Westlake

5
Everyone

By on Jan 10, 2020

Review comment responded on Jan 10, 2020

Dear Anonymous, Thank you so much for the fantastic review! We look forward to having you stay again! Team Sonesta Westlake

4
Everyone

By on Jan 3, 2020

Review comment responded on Jan 6, 2020

Anonymous, Thanks for leaving a great review, and for staying with us! We will see you next trip. Team Sonesta Westlake

4
Family

Very nice accomodations. Lots of room for 3 adults. Upstairs bathroom was a bit tight though.

By on Dec 24, 2019

Review comment responded on Dec 24, 2019

Dear Anonymous, Thank you for the great review, and yes the bathrooms are a little tight, but we are happy you enjoyed your stay with us! See you next trip!

4
Everyone

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Dear Anonymous, Thank you very much for the great review, and for staying with us at Sonesta ES Wetlake! We will see you next trip. Team Sonesta Westlake

5
Family

We always look for Sonesta when traveling. Love the property

By on Nov 16, 2019

Review comment responded on Nov 18, 2019

Dear Anonymous, Thank you so much for the fantastic review on your stay, and we looked forward to having you back soon! Team Sonesta Westlake

4
Everyone

By on Nov 5, 2019

Review comment responded on Nov 7, 2019

dear Anonymous, Thank you so much for the great review. see you on your next trip! Team Sonesta

Sonesta ES Suites Cleveland Westlake

30100 Clemens Rd, Westlake, OH 44145
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