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Recent guest reviews

Staff were friendly, my room was clean and comfortable. The hotel’s location is incredibly convenient, right off the freeway and near many options for food, coffee etc.

Near perfect hotel

We have stayed here many times. Always happy with it.

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Very clean rooms with a lot of space and I appreciated the grab n go breakfast.

The gentleman who I checked me in was a bit rude. Then after checking in, Paying over $100 FOR A FULL SERVICE restaurant ( with all the lights on appearing to be open is CLOSED is unacceptable. We had to leave the hotel in the pouring rain and drive to dinner .. Charge $60-$70 without any services

The beds are way too high for toddlers to get on and off. I was afraid they would fall off so my husband and I had to sleep with each of our children

They offered a "sleep aid" packet with eye mask, ear plugs,etc. I did NOT take advantage of it, but I should have! We had unruly young kids in the room above us who woke us up on and off throughout the night.

The room was spacious and clean and the bed was very comfortable. Their is an on-site restaurant and bar which is convenient.

Hotel itself is nice, convenient, big gym which I really liked. BUT, I could hear the people in the room next to me my whole stay, any phone call they took, talking, the TV - so it seems the walls are very thin.

Great stay here , great location with food and entertainment close by. Staff was polite and my room was clean, no complaints

Overall attentive staff. Carpets could use some shampooing . Parking was limited, however staff was accomadating.

We really like it, clean, comfortable, the indoor pool excellent. Every year we go to Mentor, Ohio to the Family Christmas Party, we found the place to be and enjoy the stay.

We travel a lot. Sometimes you feel like if you have seen one hotel, you have seen them all. This little hotel was truly a gem. Updated recently, the décor was refreshing and modern. But, what set them apart was their staff! I ordered desert to our room after swimming in the pool with my son. I ordered a crème brule, and the chef had just started them. About 30 minutes later, I received both of our deserts, with the nicest note and gesture from the chef indicating that the crème brule may possibly not be set all the way yet, so she sent a piece of cheesecake to enjoy just in case! I might add though that the desert I ordered was absolutely perfect. In the craziness of our weekend, I left and unfortunately overlooked my sons backpack full of assignments. I called and they Fed Ex'd it to me overnight. I couldn't be happier with the customer service that was provided. Thanks!

There was a lot going on in Cleveland. The annual new inductees at the Canton football hall of fame. An interstate swim meet on the East side. A gay pride function on the West side. We were driving up from. Charlotte, NC and could not find a Motel north of Newcomerstown on route 77, through Canton, Akron and downtown Cleveland. Fortunately we were able to snag one of the last rooms at the Holiday Inn. Big relief but also a very nice stay.

The staff was pleasant and friendly. The room was nice and comfortable. I choose this hotel because it was close to a restaurant that I took my husband to for his birthday so that I would not have to drive home so late after dinner.

It was a cold, windy night in Mentor on 2/22/14. Our room was located on the 4th floor and we would constantly heat the wind blowing in through the roof vents making the room quite chilly even though we had the heat cranked up to 73-75 in the room. Internet was horrible.We were traveling with a larger group and out of the 11 families in our party only one could access the internet and this was only after she left her iPad open and searching for it for 4 hours while we were out at the ice rink. On the positive note the hotel was nicely decorated and the beds were comfortable.

I had a wonderful greeting, accommodating my child a bed of his own. However, I noticed that there was dried blood on his blanket, which was accommodated by replacing his blanket. Later when I was showering, I went to get a towel to dry off and none was available. I stood naked, trapped in the bathroom for 5 minuets while they went to hunt one down. My the time one came, I was beyond frustrated and had dried off as best as possible with hand towels and wash clothes. I went to make front desk aware of my problems and was informed that there was no supervisor on staff because it was the weekend. I called corporate and filed a complaint. My issues are with the blood. It brings into a matter of cleanliness, time management, and contagious diseases. As I checked out, I was told to have a nice day.

Staff were friendly and helpful. Did not want to have breakfast in hotel, more reasonable restrauants within walking distance.

Reynolds Rd Mentor OH

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour fitness center

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel places you within a few miles (5 km) of James Garfield National Historic Site and Indian Museum of Lake County. This 132-room, 3-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

The 132 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a conference center. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Suite, 2 Queen Beds (Additional Living Area)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Everyone (5) Couples (7) Business (1) Family (8) Other (1)
5
Everyone

Staff were friendly, my room was clean and comfortable. The hotel’s location is incredibly convenient, right off the freeway and near many options for food, coffee etc.

By on May 31, 2021

Review comment responded on Jun 1, 2021

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4
Partner Couples

Near perfect hotel

By on May 2, 2021

Review comment responded on May 3, 2021

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

5
Family Family with small children

We have stayed here many times. Always happy with it.

By on Apr 7, 2021

Review comment responded on Apr 8, 2021

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

5
Partner Couples

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By on Mar 29, 2021

Review comment responded on Mar 30, 2021

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5
Partner Couples Family

Very clean rooms with a lot of space and I appreciated the grab n go breakfast.

By on Dec 30, 2020

Review comment responded on Dec 31, 2020

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2
Business Business

The gentleman who I checked me in was a bit rude. Then after checking in, Paying over $100 FOR A FULL SERVICE restaurant ( with all the lights on appearing to be open is CLOSED is unacceptable. We had to leave the hotel in the pouring rain and drive to dinner .. Charge $60-$70 without any services

By , from Mentor,Ohio on Aug 30, 2020

Review comment responded on Aug 30, 2020

Thank you for choosing to stay with us. Unfortunately due to the Covid-19 pandemic some amenities such as the pool and restaurant are temporarily unavailable. I hope that you will give us a chance in the future to exceed your excpectations.

3
Everyone

By on May 14, 2020

Review comment responded on May 15, 2020

Thank you for taking the time to rate our hotel regarding your recent stay. We hope to hear more from you for us to know where we should our guest experience better. Thank you for choosing our hotel. We hope to see you soon!

4
Family with small children

The beds are way too high for toddlers to get on and off. I was afraid they would fall off so my husband and I had to sleep with each of our children

By on Nov 9, 2019

Review comment responded on Nov 9, 2019

We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Please do consider us again on your next visit to the area.

4
Family

They offered a "sleep aid" packet with eye mask, ear plugs,etc. I did NOT take advantage of it, but I should have! We had unruly young kids in the room above us who woke us up on and off throughout the night.

By on Oct 21, 2019

Review comment responded on Nov 20, 2019

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

5
Business Business

The room was spacious and clean and the bed was very comfortable. Their is an on-site restaurant and bar which is convenient.

By on Oct 17, 2019

Review comment responded on Oct 18, 2019

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

7701 Reynolds Rd, Mentor, OH 44060
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