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Recent guest reviews

Good location and easy to park the moving truck. Lady at the front desk was very helpful.

The only exterior door that works is the front entrance. The floors were dirty, the continental breakfast was a crappy cup of coffee and a small muffin. There was a drunk man wearing no shirt passed out in my hallway. The drawer front was missing and there was mold growing on the ceiling in the bathroom. Also there was only one bolt holding my toilet seat on.

Friendly staff.

The Location is Amazing! THE STAFF MRS. Pam was amazing!!!! The first room I had smelled horrible cover had stains trash was full just overall horrible conditions. During the Covid19 pandemic you think they would do better cleaning on the clock! I just didn’t feel clean or safe there. My next room was nice in size not dirty buttttttt not stocked with tissue or hand soap and still smelled really bad I slept with my coat on because the cream sheets which were supposed to be white I would not dare lay under them. Needs upgrade and thorough cleaning toooooooooo many people thee for them not to

The room appeared to be clean however after wiping down the bathroom and counters my white cloth was dark brown The shower curtain had hair on it. When i asked the staff for fresh lines and extra towels i was told to go to front desk to pick up whick took an hour for a staff member to service me. To top it off upon check in i requested a late check out, the next morning a extremely rude employee banged on my door i explained that i have a late check out she called me a "Liar" and said that the night staff was laundry and they wouldnt tell me that I needed to immediately vacate the premisess. I asked to speak to a manager she explained that her manager was on the phone with her and said I must leave or pay another night. After numerous calls to the front desk i finally spoke with the manager and she granted my late check out. The staff were unprofessional and unorganized the room was not cleaned to standard i was unable to enjoy my stay or relax. I have stayed at this property several times and have never received such terrible service. I selected this hotel because of located price and the kitchen ammenities, however based on this stay i will no longer patronize this property

Nothing and is said breakfast included and didn't get anything . I will never stay there again and i won't recommend it to anyone neither!

The property was overall clean and the staff was great. My room however the recliner chair was broken not sure if they were aware and the shower pressure wasn't working properly the second night of staying at this hotel. Overall my experience was ok. They need a lil more improvement in their maintenance dept I think but other than that my experience was ok

I didn't like that they didn't have alternative options on ways to pay for example they didn't take cash

It was filthy, old and not updated. Dirty towels left in bathroom from other people, old food left in fridge. Dirty Kleenex and other things left on the floor. The bedding was not fresh.

The floors was filthy I picked up something off the floor with a wet wipe and it was BLACK VERY SAD BECAUSE I HAD MY DAUGHTER WITH ME

Staff wasn't professional and the whole place smelled like marijuana all night doors slamming and i felt as I was staying at motel 6 which I would never so I m never going back to that place again

Convenient location near expressways and restaurants, nice staff, clean room. Breakfast leaves a bit to be desired. Coffee, muffins and granola bars - no fruit or juice, no bagels or bread.

Out side is nice , the lobby is ok but the hallway and rooms are nasty, smelled like cigarettes smoke for it to be in a nice area such as beachwood i would've expected better

Orange Pl Beachwood OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Extended Stay America Suites Cleveland Beachwood Orange Pl N is a short stroll from Pinecrest Plaza Shopping and ETON Chagrin Blvd Shopping Center. This 141-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 141 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Extended Stay America Suites Cleveland Beachwood Orange Pl N features a gym, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and a TV in a common area.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Cleveland Beachwood Orange Pl N

Everyone (26) Couples (13) Business (9) Family (7)
5
Partner Couples

Good location and easy to park the moving truck. Lady at the front desk was very helpful.

By on Sep 15, 2021

Review comment responded on Sep 16, 2021

Keith, thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our ideal location and were impressed with our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

1
Family

The only exterior door that works is the front entrance. The floors were dirty, the continental breakfast was a crappy cup of coffee and a small muffin. There was a drunk man wearing no shirt passed out in my hallway. The drawer front was missing and there was mold growing on the ceiling in the bathroom. Also there was only one bolt holding my toilet seat on.

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

Thank you for your review. we sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your disappointment with our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

1
Everyone

By on Jul 12, 2021

5
Friends

Friendly staff.

By on Jun 14, 2021

4
Everyone

By on Jul 19, 2020

Review comment responded on Jul 19, 2020

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

1
Family

The Location is Amazing! THE STAFF MRS. Pam was amazing!!!! The first room I had smelled horrible cover had stains trash was full just overall horrible conditions. During the Covid19 pandemic you think they would do better cleaning on the clock! I just didn’t feel clean or safe there. My next room was nice in size not dirty buttttttt not stocked with tissue or hand soap and still smelled really bad I slept with my coat on because the cream sheets which were supposed to be white I would not dare lay under them. Needs upgrade and thorough cleaning toooooooooo many people thee for them not to

By on May 12, 2020

Review comment responded on May 13, 2020

Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope the positive aspects of your stay will encourage you to give us another opportunity to serve you as we would welcome the chance to redeem ourselves in the future. Sincerely, Hotel Management

1
Everyone

The room appeared to be clean however after wiping down the bathroom and counters my white cloth was dark brown The shower curtain had hair on it. When i asked the staff for fresh lines and extra towels i was told to go to front desk to pick up whick took an hour for a staff member to service me. To top it off upon check in i requested a late check out, the next morning a extremely rude employee banged on my door i explained that i have a late check out she called me a "Liar" and said that the night staff was laundry and they wouldnt tell me that I needed to immediately vacate the premisess. I asked to speak to a manager she explained that her manager was on the phone with her and said I must leave or pay another night. After numerous calls to the front desk i finally spoke with the manager and she granted my late check out. The staff were unprofessional and unorganized the room was not cleaned to standard i was unable to enjoy my stay or relax. I have stayed at this property several times and have never received such terrible service. I selected this hotel because of located price and the kitchen ammenities, however based on this stay i will no longer patronize this property

By on May 5, 2020

Review comment responded on May 6, 2020

Thank you for giving us your feedback regarding your stay. We are sorry for the cleanliness issues you encountered in your room, and we also apologize that our associates were not being responsive to your needs. It is never our intention to disappoint a guest as we strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon.  Sincerely, Hotel Management

1
Partner Couples

Nothing and is said breakfast included and didn't get anything . I will never stay there again and i won't recommend it to anyone neither!

By , from Cleveland Ohio on Mar 14, 2020

Review comment responded on Mar 15, 2020

Candace, thank you for your review. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management

5
Everyone

By on Mar 2, 2020

5
Everyone

By on Jan 20, 2020

Extended Stay America Suites Cleveland Beachwood Orange Pl N

3625 Orange Pl, Beachwood, OH 44122
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