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Recent guest reviews

excellent

First things I would like to say that check in was a breeze….but when I got to the room I slowly started noticing thing right away. Stains everywhere, there was a big bag of stinky trash right outside my door. Beware you have to reserve the swimming pool and can only go once a day for 45 minutes. They overbooked the hotel, there were no clean towels. I was told twice that towels would be brought to me and they never did. I found other peoples belongings in my room so that mean the room was not thoroughly cleaned. Couldn’t find the ice machine and then when I did find it, it did not work. Dirty pillow cases, stains on the floor and carpet. Pull out couch had chips and crumbs in it. The garbage cans in the halls were always full, there was trash in corners in the halls. The only thing that I really enjoy was Carol at the bar. I stoped by for a second and she really turned my evening around. She was very kind and made my mother in law and I feel welcome. Overall I’m so glad my stay was over. I wanted to leave the first night but didn’t want to loose out on my money.

This is a true efficiency hotel. There is no maid service. Our trash cans were full the entire trip. The room came with two towels for five people and no bedding for pull out couch. We were constantly fetching basics from the front desk (like the towels and even an ice bucket.) Soiled towels were never replaced or bathroom surfaces wiped down. There was no do not disturb sign or basic hotel booklets, etc. There was no hair dryer. The breakfast was minimal and for 3 out of the 4 days did not offer cold cereal (a staple for young kids). (One day even just catered to a visiting health organization and offered rice pilaf, salad, and green misc bars for breakfast but no eggs and pancakes for families)…. Pluses: As we stayed for four week nights, we did not encounter any noise problems. The food service people were very friendly and tried to help our family as best they could (fetching bulk cereal from the back one morning). We had stayed here about six years ago and enjoyed our stay. We will be staying somewhere else our next trip.

Nice staff. Accommodating

due to covid restrictions pool use is greatly reduced..... rest of hotel was very good.....

I stayed 12/9-12/10 There is no free parking at the hotel as advertised on the website. Its $10 for an overnight stay. The hotel manager ( older guy with a vest) walked in on me while I was getting out of the shower at 10:05 am. Why is he coming into my hotel room??? I didn’t call for anything. Checkout is at 11. He knocked , I called out That im the bathroom. He knocked again and just walked in. I grabbed a towel to cover up when he walked through the living room area. He did not give me an explanation why he was there. Turned around and left. So unprofessional, he shouldn’t just be walking in whenever he feels like it! That’s just wrong. Especially before check out ! Besides that incident the room and hotel was clean.

Other people that were staying were not good. Loud, rude.

It was overly crowded. No available parking and many had to park on the street. Lots of children’s birthday parties. Lack of supervision at the pool, so we were unable to go to the pool safely.

The bathroom was very dirty ( ? blood stains on the floor). The facility is under renovation ( that is not posted in the add). There is a lot of dust and dirt.

Property was totally under construction and I wasn't warned of this before reserving. The rate was the same as it would have been for this hotel in perfect shape but the atrium was totally covered and under construction, the road getting into the hotel was completely torn up under construction, and there was a little league hockey tournament staying there so there were kids running the halls every evening. I've stayed here twice before and LOVED it. This one was very disappointing because it's always been my 1st choice in Cleveland. Guess I'll have to look for another place next time :(

Under construction. Staff made promises and didn’t follow thru. Dirty

It’s under construction so it’s a little disorganized

Garbage I swear I wouldn’t stay if you paid me. The only thing staff does is keep apologizing they know they suck at life. The construction wakes u up at 8 am. You order 2 doubles they give u a kind and say sorry. Wife 2 kids and myself had to sleep in 1 bed. Hands down worst hotel I’ve been in. I’ve traveled the world Middle East Europe South America Central America hands down worst hotel.

It was great I just didn’t like all the construction but it’s understandable.

The early evening drinks And snacks. Breakfast was Fantastic. I love the setup of the rooms everyone facing in so you meet your neighbors.

The rooms were spacious and the sound proofing was great between the rooms, but the hidden fees and rules regarding bringing your own food and drinks into your rooms was not explained anywhere until you checked in. Paying for parking at a rate of $10.00 a day when you bring a large family, and you park your cars in an open lot by yourself, with signs all over that they are not responsible for any damage or theft. What good is all that money spent for nothing. Also if you go there expecting to use the hot tub; as it is advertised, it has been permanently closed. The pool is way too small for the amount of rooms and guests that are on the property. Our grandchildren had a difficult time spending time enjoying the water!! The parking lot is also small for the number of rooms. The place was not full, but every night we had to scramble to find a place to park.

Rockside Woods Blvd Independence OH

Hotel highlights

  • Free continental breakfast
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Embassy Suites Cleveland Rockside places you within a 15-minute drive of popular attractions such as Progressive Field and Rocket Mortgage FieldHouse. This 271-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:00 AM. Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

The 271 air-conditioned accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect WiFi, wired Internet, and LED TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities. Housekeeping is available on request.


Property features

At Embassy Suites Cleveland Rockside, guests enjoy features like an indoor pool, a 24-hour fitness center, and WiFi in public areas. Self parking is offered for USD 10.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and free newspapers.

Room options

Suite, King, Non Smoking

1 King Bed | Sleeps 4

Suite, One King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Suite, One King Bed, Non-Smoking

1 King Bed | Sleeps 4

Suite, Non-Smoking, Accessible

2 Double Beds | Sleeps 6

Guest reviews for Embassy Suites Cleveland Rockside

Everyone (18) Couples (4) Family (13)
5
Family

excellent

By on Jul 31, 2021

5
Everyone

By on Jul 15, 2021

1
Everyone

By on Jul 11, 2021

2
Family with small children

First things I would like to say that check in was a breeze….but when I got to the room I slowly started noticing thing right away. Stains everywhere, there was a big bag of stinky trash right outside my door. Beware you have to reserve the swimming pool and can only go once a day for 45 minutes. They overbooked the hotel, there were no clean towels. I was told twice that towels would be brought to me and they never did. I found other peoples belongings in my room so that mean the room was not thoroughly cleaned. Couldn’t find the ice machine and then when I did find it, it did not work. Dirty pillow cases, stains on the floor and carpet. Pull out couch had chips and crumbs in it. The garbage cans in the halls were always full, there was trash in corners in the halls. The only thing that I really enjoy was Carol at the bar. I stoped by for a second and she really turned my evening around. She was very kind and made my mother in law and I feel welcome. Overall I’m so glad my stay was over. I wanted to leave the first night but didn’t want to loose out on my money.

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Thank you for letting us know about your experience at the hotel. We are always working hard to improve your guest experiences with us. We hope that you will think about retrying the hotel as we are making improvements.

2
Family Family with small children

This is a true efficiency hotel. There is no maid service. Our trash cans were full the entire trip. The room came with two towels for five people and no bedding for pull out couch. We were constantly fetching basics from the front desk (like the towels and even an ice bucket.) Soiled towels were never replaced or bathroom surfaces wiped down. There was no do not disturb sign or basic hotel booklets, etc. There was no hair dryer. The breakfast was minimal and for 3 out of the 4 days did not offer cold cereal (a staple for young kids). (One day even just catered to a visiting health organization and offered rice pilaf, salad, and green misc bars for breakfast but no eggs and pancakes for families)…. Pluses: As we stayed for four week nights, we did not encounter any noise problems. The food service people were very friendly and tried to help our family as best they could (fetching bulk cereal from the back one morning). We had stayed here about six years ago and enjoyed our stay. We will be staying somewhere else our next trip.

By on Jul 2, 2021

Review comment responded on Jul 5, 2021

Thank you for letting us know about your experience with the hotel. We are always looking for ways to improve our guest experiences. I hope you will reconsider staying with us as we are making improvements.

5
Family with small children

Nice staff. Accommodating

By on Jun 23, 2021

Review comment responded on Jul 5, 2021

Thank you for letting us know about your experience. We are happy you enjoyed yourselves.

4
Family

due to covid restrictions pool use is greatly reduced..... rest of hotel was very good.....

By on Apr 4, 2021

Review comment responded on Apr 12, 2021

Thank you for your feedback.

3
Partner Couples Business Business

I stayed 12/9-12/10 There is no free parking at the hotel as advertised on the website. Its $10 for an overnight stay. The hotel manager ( older guy with a vest) walked in on me while I was getting out of the shower at 10:05 am. Why is he coming into my hotel room??? I didn’t call for anything. Checkout is at 11. He knocked , I called out That im the bathroom. He knocked again and just walked in. I grabbed a towel to cover up when he walked through the living room area. He did not give me an explanation why he was there. Turned around and left. So unprofessional, he shouldn’t just be walking in whenever he feels like it! That’s just wrong. Especially before check out ! Besides that incident the room and hotel was clean.

By , from New York on Dec 15, 2020

Review comment responded on Dec 21, 2020

Thank you for your feedback. We are in the process of updating our website regarding the parking fee.

4
Family Family with small children

Other people that were staying were not good. Loud, rude.

By on Jan 29, 2020

3
Everyone

By on Dec 18, 2019

Embassy Suites Cleveland Rockside

5800 Rockside Woods Blvd, Independence, OH 44131
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