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Recent guest reviews

Staff is amazing. Hotel needs an upgrade, everything is old. Unfortunately, due to covid, hot tub wasn’t open. Bathtub drain was clogged.

Very clean and staff was wonderful Easy check in and out

I've rented cars before from the Hertz kiosk located on site. That's how I found out about the hotel. Usually I stay at another hotel nearby, but decided to try this one. In terms of the premises, everything was.......ok. That's it....not stellar, not exemplary, not horrible either. Just, okay. Not that I'm a cheap-o, but for the rate I was given, I paid for more than just an "okay" experience. I called ahead within an inquiry, prior to my arrival. The young man with whom I spoke was not able to help me. That part I understood. What I didn't understand was why he was so very rude. I wasn't rude at all. And I didn't feel that it was warranted. That the "okay" premises the really high rate = Unlikely that I will stay there again.

Horrible experience; great customer service. The AC was out so the room we were in was 98 degrees inside. However, the hotel was willing to work with us and even gave us a refund for the room. Honestly, the the experience was horrible, but the customer service was outstanding.

Very clean and quiet . I enjoy my stay . Thanks for having me

The only thing nice about this property was the location. Rooms and hallways were not well kept. The price point for this hotel did not match the quality and condition that the hotel is currently in. I am very shocked that this hotel is considered a Hilton brand.

The breakfast was a lovely selection of food with all the side toppings for the oatmeal or cereal that I like to use at home. While I didn't ask for an omelet either morning, it looked like just the thing for those who want to have eggs prepared with some flair. Nice touch and all included with the price of the room. My partner enjoyed the pool very much and found it clever that it was both indoor and outdoor.

Nothing about this property was a differentiator. It was showing its age and the service was not customer centric or friendly I had no hot water

The staff of this hotel was very professional and friendly. However, the building is old and management apparently does not care how well the rooms are maintained. We were in room 181. There was no hot water. We complained the next day and the matter was fixed - sort of. The water was not steaming hot, but rather warm. The next day the toilet wouldn't flush and couldn't be repaired, so we were moved to room 183. For the inconvenience we were given a free breakfast coupon and a $25 certificate for food/beverage. Then the water was cold again. So, I complained at the desk again and someone was sent to fix it. They fixed is - again sort of as it wasn't hot but rather warm ( I opted not to take a shower on the last day but rather wait until I was home). What also happened while they tried to fix the water issue was, that somehow there was water that suddenly sprayed all over the bathroom resulting in my nightshirt to be wet. I slept in a t-shirt that night. We received a free breakfast and a $50 certificate for food/beverage. Some of those coupons we didn't use, because we were invited by friends most of the stay and didn't need any food/beverage. Now, I have to emphasize that the staff was very friendly, professional, and polite. BUT... management should work a bit harder to make sure that every room is in tip top shape. I was very, very disappointed with my stay there and will not go there again. This was our second time at this hotel.

Liked that hotel is very accessible to interstate and main highway. It is convenient to several eateries and mall. Floor in room hadn’t been vacuumed snd roomed smelled like smoke.

The fitness center was very good as was the general condition of the room. I was unhappy that the room was not made up until we finally asked for them to do so....at 4:00pm! Front Desk staff was quite helpful

Nothing was unique about this property just another hotel

Everything was great. Helpful and friendly staff. Room was very clean.

I was here for a conference which was taking place at this hotel itself. I went to attend the morning session leaving all my belongings open and scattered. I left "don't disturb tag" on the door. A few hours later when it was time to check out, I went back to the room. Saw the door open. it seemed someone had started cleaning the room. Sheets were off the mattress and a plastic bag full of toiletries and razor worth around a Benjamin was missing. I reported this to housekeeping supervisor who I bumped into the hallway. She told me she will research this. When I bumped into her again, she said none of her employees knew anything about this. I reported this to front office twice. The second person I talked to said, I will be contacted if they find the bagor compensated. It has been more than 2 weeks but havent heard from anyone. Was this a robbery? Did the employee put the bag in trash. I will report this to police if I dont hear back from them.

Bed was comfy rooms quiet great place to recharge. Amazingly no places to walk to for dining with all the hotels in the area but room service was good. Wouldn’t want to stay more than a few days because location kind of dead.

Dirty, small the breakfast buffet is 14.99 for nothing... Had to change rooms 3xs before we could get settled in for the night.

Room was not what I booked, could not get ahold of someone to fix the problem. They would not answer the phone and the voice-mail was full. Bathroom was not cleaned well.

Park East Dr Beachwood OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

DoubleTree by Hilton Cleveland East Beachwood is located within a mile (2 km) of ETON Chagrin Blvd Shopping Center and Maltz Museum of Jewish Heritage. This 4-star hotel welcomes guests with 404 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All 404 rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with 37-inch LCD TVs and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free local calls, and safes.


Property features

Guests staying at DoubleTree by Hilton Cleveland East Beachwood enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

One King Bed

1 King Bed | Sleeps 2

Room, Accessible

2 Double Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, Accessible

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Cleveland East Beachwood

Everyone (13) Couples (2) Business (4) Family (13) Friends (3) Other (1)
4
Everyone

Staff is amazing. Hotel needs an upgrade, everything is old. Unfortunately, due to covid, hot tub wasn’t open. Bathtub drain was clogged.

By on Aug 20, 2021

5
Family Family with small children

Very clean and staff was wonderful Easy check in and out

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Thank you for taking a moment to share your experience. We look forward to welcoming you back in the not so distant future. Enjoy your week!

3
Business Business

I've rented cars before from the Hertz kiosk located on site. That's how I found out about the hotel. Usually I stay at another hotel nearby, but decided to try this one. In terms of the premises, everything was.......ok. That's it....not stellar, not exemplary, not horrible either. Just, okay. Not that I'm a cheap-o, but for the rate I was given, I paid for more than just an "okay" experience. I called ahead within an inquiry, prior to my arrival. The young man with whom I spoke was not able to help me. That part I understood. What I didn't understand was why he was so very rude. I wasn't rude at all. And I didn't feel that it was warranted. That the "okay" premises the really high rate = Unlikely that I will stay there again.

By on May 24, 2021

Review comment responded on May 25, 2021

Our apologies for the issues you encountered during your most recent stay at our hotel. We have shared your comments in order to improve the areas you mentioned. Thanks again and have a great week.

2
Family Family

Horrible experience; great customer service. The AC was out so the room we were in was 98 degrees inside. However, the hotel was willing to work with us and even gave us a refund for the room. Honestly, the the experience was horrible, but the customer service was outstanding.

By on Apr 13, 2021

Review comment responded on Apr 14, 2021

Our sincere apologies for the issues you encountered, we appreciate your feedback. We do hope that you will give us another opportunity to serve you. Thanks again.

5
Friends Family

Very clean and quiet . I enjoy my stay . Thanks for having me

By on Mar 3, 2021

Review comment responded on Mar 3, 2021

So glad you enjoyed your stay.Come back and visit us again.

5
Everyone

By on Jun 21, 2020

2
Everyone

By on May 29, 2020

2
Family Family

The only thing nice about this property was the location. Rooms and hallways were not well kept. The price point for this hotel did not match the quality and condition that the hotel is currently in. I am very shocked that this hotel is considered a Hilton brand.

By on Dec 3, 2019

4
Friends

The breakfast was a lovely selection of food with all the side toppings for the oatmeal or cereal that I like to use at home. While I didn't ask for an omelet either morning, it looked like just the thing for those who want to have eggs prepared with some flair. Nice touch and all included with the price of the room. My partner enjoyed the pool very much and found it clever that it was both indoor and outdoor.

By on Aug 24, 2019

Review comment responded on Aug 25, 2019

Thank you for letting us know about your stay. We look forward to seeing you again, real soon. Have a great week.

1
Business Business

Nothing about this property was a differentiator. It was showing its age and the service was not customer centric or friendly I had no hot water

By on Aug 10, 2019

DoubleTree by Hilton Cleveland East Beachwood

3663 Park East Dr, Beachwood, OH 44122
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