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Recent guest reviews

Staff was very friendly and courteous

The first room I was given a key for was OCCUPIED. Thankfully only belongings were in the room and not a person. The staff quickly resolved the issue and got me into a clean and comfortable room afterward.

Friendly staff, conveniently close to airport, clean.excellent mattress. We'll stay there again.

Staff was excellent and accommodating! AC in the room could have been better, had trouble keeping the room cool at night and woke up multiple times to adjust AC. Turned the fan on and it smelled like mold coming out of it.

Great location. Room was not so clean. Breakfast was available but not so tasty.

They pre-charge you $100.00 for any room damages at check in and then reverse the charge at check out.

How do you promote an airport property without a shuttle?! We spent 40 dollars more to get back and forth 2 miles away, after we booked with you not realizing this !! Ridiculous!

No wash clothes in room when we checked in, the pull out hadn't been made (had old sheets and someone's dirty sock and french fries in it) and I kept feeling something crawling on me come to find out when the lights went out and I turned on my phone's light there were bugs that looked like baby roaches, needs pots and pans or inform guest to bring there own for the kitchen (can't cook with paper products)

I was overcharged for my stay, still waiting to hear back from a manager, lack of attendance to breakfast accommodations..lack of staff

Parking lot had lots of trash, and trash receptacles were full the entire time there.

Jkjhh

The room was big and spacious.

The front desk staff was rude. Rooms are dirty and dated. I will not stay here again.

Staff accommodating and helpful. Well-maintained.

Newer no frills hotel. Room was fairly comfortable. Surrounding neighborhood was safe and welcoming. Unfortunately the room wasn’t the cleanest. The business center printer did not work. The breakfast was out of nearly everything half way through on a Sunday morning and staff didn’t seem to concerned. Not a terrible stay but I wouldn’t stay again

The room was very clean. However the mini frig was old and making noise all night. We unplugged it.

Snow Rd Brook Park OH

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Within a short walk of Kaiser Permanete Medical Center, Best Western Airport Inn & Suites Cleveland is within a mile (2 km) of North Park Care Center. This hotel has 64 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9 AM. Savor a meal from the comfort of your room with room service.


Rooms

Best Western Airport Inn & Suites Cleveland's 64 rooms are soundproofed and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Best Western Airport Inn & Suites Cleveland, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Airport Inn & Suites Cleveland

Everyone (23) Couples (6) Business (3) Family (14) Friends (2) Other (1)
5
Everyone

Staff was very friendly and courteous

By on Oct 25, 2021

4
Business Business

The first room I was given a key for was OCCUPIED. Thankfully only belongings were in the room and not a person. The staff quickly resolved the issue and got me into a clean and comfortable room afterward.

By on Oct 13, 2021

5
Family

Friendly staff, conveniently close to airport, clean.excellent mattress. We'll stay there again.

By on Oct 9, 2021

Review comment responded on Oct 11, 2021

Thank You Dennis! We like to have back whenever you are in the Cleveland area

3
Partner Couples Friends

Staff was excellent and accommodating! AC in the room could have been better, had trouble keeping the room cool at night and woke up multiple times to adjust AC. Turned the fan on and it smelled like mold coming out of it.

By on Aug 31, 2021

Review comment responded on Sep 9, 2021

We are sorry for the ac we will look into this issue and fix it, thank you for staying at Best Western and hope you will try us again if your ever in the area.

1
Everyone

By on Aug 25, 2021

3
Family with small children

Great location. Room was not so clean. Breakfast was available but not so tasty.

By on Aug 22, 2021

4
Partner Couples

They pre-charge you $100.00 for any room damages at check in and then reverse the charge at check out.

By on Aug 6, 2021

Review comment responded on Aug 14, 2021

As most hotels, we also hold a incidental fee just incase there is any problems that is caused by a guests in the room while they stay. We are glad you took the time to write a review, and hope your stay was a good one.

3
Everyone

How do you promote an airport property without a shuttle?! We spent 40 dollars more to get back and forth 2 miles away, after we booked with you not realizing this !! Ridiculous!

By on Jul 13, 2021

1
Everyone

By on Jun 30, 2021

Review comment responded on Jul 12, 2021

Sorry you did not enjoy your stay, we hope you will give us another chance if your every in the area.

2
Family with small children

No wash clothes in room when we checked in, the pull out hadn't been made (had old sheets and someone's dirty sock and french fries in it) and I kept feeling something crawling on me come to find out when the lights went out and I turned on my phone's light there were bugs that looked like baby roaches, needs pots and pans or inform guest to bring there own for the kitchen (can't cook with paper products)

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

On behalf our entire team we apologize for any frustration you have had at the property, Most of the staff member's are new and will be discussing these issues with all of the staff. Thanks for bringing this to our attention. We will work harder to improve all aspects of the property.

Best Western Airport Inn & Suites Cleveland

16501 Snow Rd, Brook Park, OH 44142
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