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Recent guest reviews

It was a nice hotel back in the day, ample and luxurious but not anymore, the furniture needs updating since is very worn especially in the pool area. The carpet in the room has a dirty old smell. The waterfall and the fountains are not running anymore and the room needed some dusting. In the other hand the location is good for shopping and eating out, the views of the city were amazing, it was the most quiet hotel I had ever stayed in and the staff was very nice. The shuttle was already full for the time that we needed it, that was disappointing but they called the taxi service for us.

Very spacious

Great service, very nice pool

The property was very poorly maintained. It needed a lot of upgrades, especially for the cost. Housekeeping would knock on door asearly as 7am and even had the nerve to g in without notice. The pool was dirty and the jacuzzi wasnt working. The hotel had parties and there was loud music blasting as early as 10am. Not impressed at all! I was charged twice for services paid ahead od time.

It was nice experience wake up with the guy playing the piano it was awesome

Shower never got hot. Towels are beat up. Shower leaks on the floor. Hotel has seen better days. Staff was friendly and helpful.

We stayed on the club level and our room was fine. This place has seen better days and needs updated. However, it is very, very secure. They allow dogs. The food was hit or miss in the club. The staff were great. Parking is secure.

Great hotel and service. I stayed here for 2 nights and Hilton another 2 nights. Both really good hotels but soberano Sheraton is far more luxurious overall plus the breakfast is excellent. Staff is very attentive and had absolutely no issues whatsoever. Will definitely stay here all 4 nights next time around

Perfect location Big room Friendly staff Great food

Great and super friendly staff. Quiet room with comfortable mattress. Just the bathroom needs some maintenance to avoid noise

Reserved a 2 queen,tried to give me 1 king bed, no body to help with luggage, keys not working properly.

Nice and comfortable hotel . Quiet and the amenities were very good. The staff was very helpful and nice. The facilites were very good. The pool very clean. The room needs some improvements such as the shower, and the carpeting needs to be replace or clean. Overall, I stayed five days and it was very good place to stay.

No me gusto que no te explican ni una sola palabra si las habitaciones se sanitizan antes de recibirla, no hay ninguna publicidad que te indique que estan tomando las medidas sanitarias, esto me decepciono ya una vez al estar haciendo check in.

Barranca del Cobre 3211 Chihuahua CHIH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Sheraton Chihuahua Soberano is located within a mile (2 km) of St Barths Spa and District 1 - Shopping Mall. This 204-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

All 204 rooms feature coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and 40-inch LED TVs with cable channels. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

At Sheraton Chihuahua Soberano, guests enjoy an outdoor pool, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 500.00 per person one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Non Smoking, Mountain View

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking, Mountain View

1 King Bed | Sleeps 2

Club Room, 2 Queen Beds, Non Smoking, Mountain View

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Sheraton Chihuahua Soberano

Everyone (10) Couples (1) Family (9)
4
Family Family with small children

It was a nice hotel back in the day, ample and luxurious but not anymore, the furniture needs updating since is very worn especially in the pool area. The carpet in the room has a dirty old smell. The waterfall and the fountains are not running anymore and the room needed some dusting. In the other hand the location is good for shopping and eating out, the views of the city were amazing, it was the most quiet hotel I had ever stayed in and the staff was very nice. The shuttle was already full for the time that we needed it, that was disappointing but they called the taxi service for us.

By on Aug 18, 2021

5
Family

Very spacious

By on Jul 18, 2021

Review comment responded on Jul 29, 2021

Thank you for your time in providing your feedback

5
Family

Great service, very nice pool

By on Jun 22, 2021

Review comment responded on Jun 24, 2021

Thank you very much for your feedback!

2
Family with small children Business Business

The property was very poorly maintained. It needed a lot of upgrades, especially for the cost. Housekeeping would knock on door asearly as 7am and even had the nerve to g in without notice. The pool was dirty and the jacuzzi wasnt working. The hotel had parties and there was loud music blasting as early as 10am. Not impressed at all! I was charged twice for services paid ahead od time.

By on Jun 6, 2021

Review comment responded on Jun 9, 2021

Thank you for your comments, we apologize for the inconvenience we may caused you, all this information have been shared to all the team, this will not happen again.

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 23, 2021

Agradecemos su tiempo para calificarnos.

5
Everyone

By on Apr 12, 2021

Review comment responded on Apr 23, 2021

Agradecemos su tiempo para calificarnos.

5
Family Family

It was nice experience wake up with the guy playing the piano it was awesome

By on Apr 2, 2021

Review comment responded on Apr 6, 2021

Thank you for your comments, we hope to host you very soon.

2
Family Family

Shower never got hot. Towels are beat up. Shower leaks on the floor. Hotel has seen better days. Staff was friendly and helpful.

By on Feb 9, 2021

Review comment responded on Feb 16, 2021

Thank you for your comments, all this information has been shared with the team, making sure this will not happen again

5
Everyone

By on Jun 10, 2020

Review comment responded on Jun 15, 2020

Agradecemos su tiempo para calificarnos.

4
Partner Couples Business Business

We stayed on the club level and our room was fine. This place has seen better days and needs updated. However, it is very, very secure. They allow dogs. The food was hit or miss in the club. The staff were great. Parking is secure.

By on Oct 3, 2019

Review comment responded on Oct 3, 2019

Thank you for your comments, we hope t host you very soon.

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